I will never ever put foot in a Lululemon again after the way you treated your employees and believe me I have spent a fortune there. Lululemon is part of what's wrong today. You honor the criminals and prosecute ihe innocent. Bye,bye.

I am very disappointed in the quality used today whereas in the years past the quality was far better
Talking about the Wonder under leggings
Cutting costs for quality Is Very disappointing.
What I had to buy in place of those leggings today is nowhere near as good.
Do better.

Whoever fired those two girls should be fired themselves and they should be ashamed of themselves those girls did the right thing and we need more people like them I will never shop from your company shame on you

Why would I spend money with you when your policy is to not only allow shoplifters to steal to the point of store closures (meaning your hardworking employees are out of a job) but to FIRE LONG TERM employees for filing a police report? I burned the clothes I'll NEVER buy from you again and will advise others to do the same. This company is pro criminal and punishes the people actually working for what they need. You're all garbage, thanks

It amazes me that you would fire your employees that would defend your store (doing the right thing) and attempt to stop those that steal and destroy. I will never go to your store again because it isn't safe. I hope many more boycott your stores because you guys went "WOKE!" Just Terrible! ‍

1. If you a buy a sale item (not "final sale"), it is no longer returnable. Store credit only.
2. They refuse to do store sends, even if you're in a store and an employees show you the item you want is at another location. You also cannot any longer call that store and have them send it to you.
3. Per an employee: Sales are down, which is one reason they have implemented these turn-away-your-customers policies.
4. I returned an item (that was QUITE an ordeal) yesterday in a store. Today there is a pending CHARGE (not refund) on my account.
5. Web and store prices are not matchable between the two.

They have plenty of competition. Might as well go somewhere where they care about and take care of their customers!

Bought a Lululemon coat and the fabric started to wear out. Terrible quality. I Sent photos and they continually requested more photos, then stopped responding. I keep following up and no one responds to my emails. This has been going on since beginning of March.

I bought a pair of leggings a few months ago from Lululemon online at a discounted price and they started unraveling at the seams shortly after a few wears. I have been trying to exchange them for the same pair or get a store credit because I live 2 hours from the nearest store and have gotten nowhere. I keep being told by customer service that their quality team will reach out to me and they're swamped. This is so unfortunate because they used to be a great company with great clothing and customer service and this is just not the case anymore. I am now stuck with a pair of $100 leggings that I can't wear.

As much as I love Lululemon despite how ridiculously expensive it is, I was so overly satisfied with the delivery because the delivery is super fast! But now I am having second thoughts about how I feel about ordering online because all of a sudden, now I am given no other choice, but to wait over a week or two to receive only ONE item. That is very disappointing considering I received ALL of my past orders within a day or few days.

This is BS. When you order online, please be prepared for the possibility of having to wait over a week or two to receive your order. I also highly recommend you check to see if the item you want, is available in the store so you can actually go into the store to buy AND get it the same day.

They have to have the WORST customer service (aka Live Educators) of any company I've ever contacted. They did NOT offer any solution. They did NOT offer any support. They did NOT offer anything of value. How do they get such a good reputation for the poor service they offer?

For how expensive these leggings are the quality of them should be way better. I've had 4 pairs and all of them the seems have started to fall apart and 3 of the pairs have got holes in them. I was then on delicate and air dry them so I don't understand why this keeps happening.

I purchased a $500 jacket the zipper was hard to zip. Went to return it and they would not give me my money back.

I was given a Christmas from my daughter from this company it was a shirt. After 4 weeks the the front started to show piling and wear $78 for this! I tried to do a return in January but was advised this company would only except returns towards the end of Feb. Feb 28 th I sent in a quality issue after 19 days I was asked to provide a photo of a dot and more photos? There is not dot and okay I sent in another photo to the same email thread. Still no reply I then got the online purchase receipt from my daughter and also sent that to the same tread? As suggested in this email. Still no response another week and I send in an email no response … March 26th almost a month later I start a chat trying to get an update …. Well that was a mistake…. I was told that ever time I send in an email I have to wait another 15 days? And that I needed to be patient. Let's keep in mind that the return process hasn't even been approved or denied at this point … I will use my gift card that remain and cut my ties. There gear isn't that special and any other company will take my $$$

My first time ordering from Lululemon online. It did not go well. I returned the item and never got a refund. They keep saying it is in process. It has been 6 weeks since they received it at their warehouse. They admit they did receive it 6 weeks ago. They don't seem to have their act together

I received a used vest that had some kind of animal hair on it. I received an email for a review of the product. My review included my dissatisfaction regarding my expensive yet previously owned purchase. My review was then blocked. The interaction with Lululemon is as follows:

R.,

I believe I did follow the guidelines required in my review. Would you please tell me specifically where I breached the guidelines?

Secondly, I would like the opportunity to leave another review, how do I go about doing that?

Thank you,

SB

On Feb 20,2023, at 1:25 PM, GEC <*******@lululemon.com> wrote:


Hi there,

Thank you for reaching out to us.

Your review didn't follow the guidelines posted on our website, and therefore it wasn't approved. As a reminder, the guidelines for posting a review are:
Keep your review focused on the product.
Rather than writing about customer service, contact us instead if you have issues requiring immediate attention.
Refrain from mentioning competitors or the specific price you paid for the product.
Do not include any personally identifiable information, such as full names.
We'd still love to help you with any concerns with your gear. If you're reaching out with a question about an order, please respond with your order number and billing address so we can support you further. If you're already being assisted by a member of our team, there's no need to respond here.

Warmly,

R.

I then received the following email from C., who did not address nor acknowledge my issue:

Hi,

Thanks for reaching out to us here at lululemon's Guest Education Centre (GEC).

I appreciate you taking the time to share your feedback. Here in lululemon, we appreciate all our guest opinion about our products.

If anything else comes up for you, you're more than welcome to respond here.

Warmly,

C.

This is an AWFUL company with the absolute worst customer service I've EVER experienced.

Never again.

SB

Got a pair of leggings in store. Very comformable! I've been to about 10 lulu stores and the employees have always been very nice and helpful.

I have been a loyal customer to Lululemon since 2015 as I have extremely long legs and couldn't find a brand that makes leggings long enough. Around 2018 I noticed a decline in quality and it has only gotten worse since. I bought 2 pairs of leggings a few weeks ago and after being worn THREE times each the seams are completely falling apart. I do NOT pay $120+ per pair of leggings for them to subsequently fall apart. The one pair also arrived with a permanent light spot, which I also don't appreciate included on my $300 purchase. Luckily there are now plenty of other brands out there that can cater to my build because while I was okay spending that much for quality leggings, THEY ARE NO LONGER QUALITATIVE. I attached pictures of my most recent pair- this doesn't even do justice to the condition of some that I've had for a few months. Take your hard earned money elsewhere folks.

This is the worst company to deal with. After first wear of leggings, the crotch area unraveled and came apart. They will not give me a payment credit, only a store credit. Why would I want another pair of over priced, poor quality leggings? I would expect better customer service from a highly rated company.