Shoes For CrewsReviews 98

I ordered from them over a week ago, paid 20 for overnight shipping. I've talk to customer service 6 times already. They refuse to cancel my order! They credited me 13 dollars instead of the 20. The shoes we're supposed to be delivered by FedEx but according to them they are returning them back to Shoes for Crews due to an issue with their account. I'm beyond furious. I've asked to speak to supervisors but they are never available and do not return calls. This place is a joke. I've ordered them through Amazon since their customer service so easy to deal with.

I bought a pair of shoes from Shoes for Crews through the company. Within 6 months the shoes had fallen apart. Shoes for crews don't guarantee any of theirs shoes. My Sketchers lasted 2 year, and my Walmart shoes lasted 1 year and were half the price. My recommendation, Don't buy them.

1st pair of shoes were ok given that I was able to purchase them directly through their vehicle selling shoes. However, the purchase I made via internet has been a complete cluster! Starting from them sending me a completely different shoe then what I had ordered! RIDICULOUS to say the least. Ever since the. I have had to return shoe at least three times. Finally, once I received the shoe I had originally ordered, water went through them. I specifically bought the model and made a price for waterproof and yet they are not! Customer service said I needed to "proof" they are not water proof and it will take 3-4 weeks. Again, RIDICULOUS!

I called to ask to return unused shoes 10 days outside of the company's normal return period. I explained tow them that my father-in-law had just passed away from COVID-19 after being in the hospital for two weeks, so returning a pair of shoes wasn't on the top of my to do list. I was told that there were no exceptions and that the shoes could not be returned.

This company has no compassion or care for anyone. I would go out of my way to avoid doing business with this company.

Terrible company. Terrible culture. Sad that this is a US company!

I ordered a pair of shoes too small. I wanted to do an exchange for the bigger size, but unfortunately couldn't wait for the new size and be without shoes for work. I let the exchange expire and in the meantime placed a new order for the bigger size. Once those came in, I set up a RETURN for the smaller size. They sent me a NEW label for the return and almost two weeks after the exchange expired I sent them out. I just received an email an EXHANGE is taking place and I called immediately. They said they see where I made the exhange initially and the expiration didn't actually matter and there is nothing they can do. They had no answer as to why when my return label was scanned it even prompted for an exhange. The barcode and confirmation tracking was totally separate. It's been 30 minutes since the exchange started and conveniently my box is already on the truck and on the way to me. They said I'm going to have to set up a RETURN again once I receive those. The first woman I spoke to said a supervisor would call within 2 hours and the next gentleman told me I might receive a call before 9PM (almost 10 hours). I should have just bought a pair from Walmart and saved the headache from this nightmare of a company.

Firstly, I did not get return form. I called to shoesforcrews. One of the employee sent me return label as I called them for return form or exchange form. I told him in detail that my shoes are very tight. I again called them. I told them i need return form. Then Tracy said write on the paper What do you want. Then I wrote on the paper clearly that I need no. 6.5 shoes instead of 6. They again sent me no. 6 shoes. I got after 2 months approximately. I ordered first time shoes in july. Today, I again called that I got wrong shoes. Then one of the employee said that we need to go through same process again. Seriously, I am very sad with such kind of service. I have wasted my money.
Hope you guys care for your next customers.

Thanks
Harmanjot Dhaliwal

I ordered my shoes and they were the wrong ones. So I had to send those back I kept calling to figure out when they would be delivered since it has been 3 months. They didn't have anything in the system on sending me my shoes everytime I called, then finally they sent them out 4 months later! And it's the wrong size! So I told them I'm done I just want my money back. They told me no that it's past the warranty time to do that! Hahah do they took 4 months to get my shoes to me and tell me I can't have my money back cuz the warranty is over that they did. And I still don't even have the correct size!

I have been ordering shoes from this company for over 20 yrs.
Normally I call my order in but I decided to try online thinking it would be faster & easier... NOT! Is was easy right up until I clicked on the words purchase your order. The size of the shoe changed at the same time I hit purchase. I literally called their 800# within 2 minutes of placing the order, I was told they could not stop order & I could just make an exchange. They claimed later that the shoe size I ordered was discontinued. 4 days later After receiving the wrong shoe size I called 800# to make exchange, I had to fill out form order exchange size, it was just THEN I was told that style & size no longer exist, but for more money I could get something similar. I said no thank you then I'll just take a refund. I was then told there would be a $6.95 restocking fee & I was responsible for the shipping as well, REMEMBER THESE SHOES THAT I ORDERED NO LONGER EXIST.
So I have to pay roughly $16 for something I could never have received in the first place.

I had ordered these shoes accidentally when I was looking for slip-resistant shoes for my job, and so not even an hour after I had placed the order, I called the company to cancel my order, and they said they couldn't cancel it. The website said nothing about no cancellations, and so I ended up getting the shoes in the mail anyways. They didn't let me return the shoes even though I never even opened the box, and I never got a refund. This is a terrible company, and each time I called their customer service, you could tell they didn't care about the inconvenience to me or the fact that I just lost 80 dollars to shoes I didn't even want.

This is the only shoe I'm allowed to wear at work they are the worst shoes I have ever worn. Bought 3 different sizes and width to try. They hurt so bad I still have blood blisters on top of my toes. I went to buy Tennis Balls to put in the toes and that seems to work. But over all there are better shoes. I been in the hotel restaurant for I've 20 years. Hard as rock shoes.