Shoes For Crews

I ordered a pair of boots. Tracking said delivered. I never got them and this company does nothing to help.
They took my $120 and I never got the shoes and they won't give me a refund. They said FedEx sent proof of delivery but it's just the same tracking info I can see and only says drop off at front door. No picture no address it was dropped off at.
Nobody will help resolve this.
I do not recommend this company at all. Horrible!

I've had two foot surgeries in my life and my employer requires slip resistant shoes. I got a pair and they were uncomfortable. I exchanged them for another pair and those were too small. When I called them to exchange them again I was told the 30 days from the original shoe had expired and they can't do anything. No exchange no return. You have to read the fine print with these people. Now I'm stuck with a $65 pair of shoes that I can't wear. I'm so angry I could scream.

The customer service representatives are super helpful and polite. My issue is if you live in a Canada and order shoes from her the US sizes are a size larger. So I returned the shoes and filled out their paper requesting a size smaller be shipped to me. I called to follow up as I had not heard back and it's been a month. Instead the gave me a refund but not for the full amount. The charged me for shipping and a shoe restocking fee! So I paid
$51.93. Got a refund of $35.08. Difference is &16.85. The restocking fee and shipping were $6.95 each. What was the other $2.95 for? ‍‍ Anyways... that's bull crap. I won't order from these thieves again.

Shoes for crews is always reliable professional and customer service is on point and punctual. I bought the DeWalt newton. Shoe has heel support as good as orthotic. The tongue is attached so it's waterproof. The sole is arranged in such a way it doesn't accumulate buildup. I'm in food processing so this is a huge plus. Shoe breathes well fits well. My biggest issue with most work shoes is they seem to want to come off your feet when you walk. Not the case here. Quality show great price. Highly recommend the shoe and the shoes for crews crew. Good transaction. Thank you so much.

I work in a high school and the floors are very hard on my back and legs, so its important to get the right shoe. I hit the jackpot with Gia from shoes for crews! I love them so much I have them in black and rose colors! These shoes/ sneakers are amazing and look great with black or khaki pants!

This is the only shoe I'm allowed to wear at work they are the worst shoes I have ever worn. Bought 3 different sizes and width to try. They hurt so bad I still have blood blisters on top of my toes. I went to buy Tennis Balls to put in the toes and that seems to work. But over all there are better shoes. I been in the hotel restaurant for I've 20 years. Hard as rock shoes.

I've been purchasing my work shoes from Shoes from Crews for four years. Never had an issue until now. Called the company only to find them totally unwilling to help with the defective shoes. I need the shoes to work in. So this company is basically saying go buy another pair of shoes then send the defective pair back and they'll decide on there time not mine what should be done. I now see why the company has a bad review score of 1.17.

Worst customer service ever. Shoes only 2 months old. I wear them only 3 times/week. Breaking down. Stretching. Was told I need to send them back for a determination, which can take up to two weeks. In the meantime, I'm either left without support OR I needed to purchase a second pair at full price and then hope I got a refund down the line. When I spoke to the rep she was unsympathetic and unwilling to do anything other than send a free return shipping label. I spoke with a supervisor who was equally unwilling or interested in helping. I explained that I can't afford to pay for another pair of shoes or take the time to wait while new ones are sent. I was met with zero support or help. So now I am stuck with $70 defective shoes and need to buy another pair from another vendor so I can continue to do my minimum-wage job. Will NEVER shop there again and will spread the word far and wide.

Bought what looked like decent shoes for a decent price. Got shoes that fit length and width-wise, but with an inhumanly tall instep and an extremely low back. Result? Tried to walk in them and they kept falling off my heels like they were flip-flops. Definitely not safe for work.
Return policy is that they'll take a restocking free for each pair, and you don't get your original shipping back. I don't mind about the original shipping, but with the restocking fees, they've basically stolen my money and I have nothing to show for it.
OR
I can return them for the exact same crap.
I hope they choke on my money.
DO NOT BUY FROM THEM.

I ordered shoes that were just awful, I used afterpay (a company through shoes for crews) you have to call both companies to get any answers since they don't seem to speak to each other. Between the two of these companies they are only refunding a partial credit. I paid two payments of 24.49 each I should be getting back $50 instead I'm getting back $34. Absolutely awful businesses between the two of them. Would never EVER buy from either again.

The product is excellent however their customer service is horrible & their return policy is very misleading. They claim free returns when asking for an exchange. They will email you a return label, usually for FedEx, but what they don't tell you is that not every FedEx location honors free shipping. Some locations will only accept free return shipping if you purchase another shipping box at a cost of between $8.00 and $15.00. Hardly free returns! When I called Shoes for Crews about this they acknowledged this policy & was told it is the customers responsibility to call around & find a FedEx location that doesn't charge extra even though they make no mention of this on their website. It's a shame that a company making a good product is so dishonest!