Shoes

I recently bought a good shoes; size 40 and everyone loves the shoe. It was a great fit and so beautiful. I really love it

I purchased a pair of Ecco shoes on sale (more than half off). Waited eight days and noticed no movement. Contacted the company and they said give it 10 business days. So I waited 2 weeks and still no movement. So I contacted them again and they canceled the order due to "a technical error with the order transmitting to the vendor and has been canceled at this time." I went back to the website and noticed they had it in stock but the price was 160.00! And so I emailed them again and asked for an explanation as to what exactly the technical error was. What I see is they forgot to update their price list and didn't realize it until a customer ordered it. The response I got this time was "the supply could not keep up with the demand of the shoes at the sale price." Interesting enough, I've had that shoe in my shopping cart for a couple weeks before I decided to buy it and it never changed in price. I believe it is shoes.com's fault for not updating their prices and should eat the difference! Just like if you go to any retail store. If you mention that there is an advertisement left on the rack from a precious sale they will remove the sign but still give the customer the sale. Bad business ethics will never order from them again!

I live in a rural area and I do most of my birthday, Christmas, clothes shopping online. I have never experienced such terrible customer service until I bought a pair of shoes through Shoe buy. I placed the order on November 28th and om the 8th of December it still was not processed or shipped. Every time I called customer service they claimed that it was in the final steps of processing and it would ship the next day. One time they even tried to say that if I had it sent to my physical address (I did have it sent to my physical address and listed my PO BOX as a secondary address) instead of my PO BOX it would be there by now. Needless to say it never shipped the next day and I called to cancel the order. The customer service rep said that they may not be able to cancel my order in the final stages of processing (the same stage it has been in for nearly two weeks) but when I threatened to contact the BBB they canceled my order. Never using Shoe Buy again.

Everything went really well with the ordering process. Very fast shipping speed. Highly recommend them. Thanks

The customer service form on their site doesn't work. On my laptop I can only see the top 4 boxes, when I fill that out, there is no way to scroll down, to get to the rest of the form and no way to send it.

I called their customer service # and got stuck on hold for an hour because I was concerned I had ordered to the wrong address. Turns out I ordered for the correct address, but on the label, they left off the Apartment # so the UPS driver had to take his time to hunt me down.

The kicker? The website says they are high-top sneakers. The picture looks like a high-top sneaker but they are not high-tops. I thought, "well, maybe I'll keep them anyway." I ordered my usual size but they are way too narrow.

I had to sit on hold for 40 minutes. I will not be charged the restocking fee. We will see how the return goes and how long it takes for them to credit my charge card. I hope I don't have to pay it and then have a positive balance that I will have to use my credit card to get because that is the only thing on it.

I ordered two pairs of clogs for work and paid an extra $20/per pair for next day shipping. My order was placed on 12/29/20 and I received it on 1/6/21... 8 days later. I called customer service and was told that an order can take anywhere between 1 and 5 days to be placed and THEN it would be processed. I told the customer service person this information was no where on the website at which time he told me to go to the bottom of the webpage. Then go to customer service... then to the shipping options... where it says in small print about the 1 to 5 day shipping! He insisted this information was "right on the website" but I continued to state this information was hidden because anyone in their right mind would not spend an additional $40 to receive their products 8 days later! (duh?). So after much round about I was issued a $20 dollar credit and then after MUCH more round about I was issued an additional $20. They lost my business for sure! Please consider carefully if you want to give them yours!

I read a bunch of bad reviews AFTER I made my purchase with shoes.com and it made me nervous but apparently they recognize that they've had a problem in the customer service dept and they're trying to make some changes because my experience was 100% perfect. I ordered some baby stripper heels lol and I wanted them to get here but the holiday that was then 4 days away. Mind you the heels said ships same day if ordered by 4pm eastern, I ordered at 3:53pm and I also paid 10$ for 2 day shipping. So I called the following day cuz I was nervous and the lady wasn't very reassuring but they did end up shipping them the following day that's the only thing that made me afraid cuz it wasn't "same day" but I mean come on it was 7 mins to four. And they came in exactly two days! So I had my shoes on time right color right size and get this they refunded me the 10$ I paid for two day shipping I'm guessing because they didn't ship it same day but the next day! Because it definitely only took two days after it was marked shipped! That's what prompted me to write a review because my credit card just notified me of the 10$ credit From shoes.com. I am very happy with them if you're a first time buyer give them a chance despite the negativity. They definitely exceeded my expectations and my heels are beautiful, high quality with memory foam on the sole Tass

I had a terrible experience with Shoebuy a couple of years ago--they delivered an order to my old address, even though I updated my address before placing the order, but Customer Service said they had a delivery confirmation and refused to reship the the shoes or refund my money. (I had to go to my old house and knock on the door and ask for the shoes--awkward!)

I decided to try again since some time had passed and I had a 30% off coupon. My husband ordered two pairs of dress shoes for a conference. One arrived on time and as expected. The second pair arrived a day later and instead of dress shoes, he received a pair of camouflage, rubber waders. Seriously! Not even close--not the same brand, same style, anything! He called customer service and asked for the correct shoes to be shipped while he returned the wrong ones, so they would arrive in time for the conference. He spoke with two different people, both of whom insisted they wouldn't ship the correct shoes until the wrong ones were received back. Even though it as their mistake! We are now canceling the order, returning both pairs of shoes, and NEVER shopping here again!

I have had small issues with online ordering in the past but never had I had such issues with customer service. I picked this site over others because I needed it fast and it stated that if I ordered by 12PM that it would SHIP the same day. I ordered by 10:30 on Monday and today is Thursday and it is not shipped. I have e-mailed and called. I was promised a return call yesterday after the rep talked to her supervisor, never heard back. All I can get it that it is in process. I called again today with the same response, it is in process and I will get it "sometime". She said that is will ship the same day that they get it ready but it takes awhile to get it prepared for shipping? I asked for a supervisor and got the run around. She finally said that there were none available, but I will get my order sometime, it is in process! I tried to cancel my order but from my experience, I doubt that will happen either. I'm just glad that I used a credit card that will dispute this for me.
I order 90% of my items online and this is one of the worst sites that I have dealt with. I really wish I would of looked at the company reviews before ordering. They need shut down.
DO NOT ORDER

I PURCHASE FROM SHOE BUY AND SAVE USUALLY AROUND $25 COMPARED TO ONLINE RETAILERS PRICE. THEIR ADD DOES STATE FREE RETURN AND EXCHANGE AND DOES STATE $6.95 RETURN STOCKING FEE. A lot of people said they would never buy again because the fee is not stated anywhere but if they weren't to lazy to read return policy IT IS CLEARLY LISTED. Even if it wasn't listed and you have to pay $6.95 restocking fee but you saved $25 of retail price you still saved alot. I will continue to use shoebuy

I purchased two pairs of shoes from this company. I will keep the more expensive pair and need to return the cheaper pair since they do NOT have arch support. The web site AND emails I received stated that I need to repack the shoes in the original box and use the return label they are sending. A MONTH LATER I am STILL waiting for the label. I have requested the label FOUR TIMES and still NO label! WHAT does it take to get the f**king label?

I PURCHASE A SALVATORE FERRAGAMO MEN SHOES. I PLACED THE ORDER AND THEY CHARGE MY CREDIT CARD AT THE MOMENT BUT THEY DONT SHOW ANYTHING ABOUT THE SHIPPING UNTIL YOU PLACE THE ORDER! AFTER THEY TOOK MY MONEY I CALLED AND THEY TOLD ME THAT THE SHIPPING COULD TAKE UP TO 10 BUSINESS DAYS! I DECIDED TO WAIT SINCE I LIKE THE SHOES AND THE PRICE BUT AFTER 5 DAYS WITH NOTHING I DECIDE TO CALL AND THEY TOLD ME THAT MY ORDER HAS BEEN CANCELLED! THEY NOT EVEN CALL OR EMAIL ME TO LET ME KNOW THAT MY ORDER HAS BEEN CANCELLED! I STILL NOT RECEIVE MY MONEY BACK AND I CANT BUY ANYWHERE ELSE BECAUSE THEU HAVE MY MONEY! DONT BUY FROM THIS COMPANY AT ALL!

ShoeBuy charged me twice: I attempted to purchase a pair of shoes from ShoeBuy directly and the page froze before I could submit the order. I was never able to get to a confirmation/shipping options page. I had entered my credit card number but was unable to submit it and did not receive a confirmation from ShoeBuy. I exited the site and then went through Paypal to make the purchase. I received a confirmation from PayPal.
I received the shoes but discovered in checking my AmEx account that Shoebuy has received two(2) payments, one from AmEx having captured my information from the page before I submitted it, and one from PayPal.
When I called ShoeBuy about this double charge, customer service provided no satisfaction whatsoever. It was obvious that their customer service rep had a script and could not/would not deviate from it to address the problem. In spite of my having called this to their attention and in spite of PayPal having verified that they have received a payment from them, I have not received a credit on my AmEx account. Moreover I have received no communication from ShoeBuy.
What do I have to do to get a refund -- file suit?

BOUGHT 4 PAIRS OF SHOES IN 2 SIZES, ONE SET FIT, CALLED TO SEE IF THEY HAD 2 MORE OF OTHER, THEY DIDNT... THESE CLOWNS HAVE A "FREE EXCHANGE" POLIVY BUT CHARGE $6.95 PER PAIR IF THEY ARE JUST BEING RETURNED. AFTER SOME PRODDING THE PERSON I SPOKE WITH AGREED THAT SINCE THEY COULDN'T "EXCHANGE" THERE WOULD BE NO RESTOCK FEE AND NOTED IT ON MY ORDER... 7 CALLS (ONE HUNG UP ON ME AND ANOTHER WAS ABANDONED AT 45 MINS WAITING FOR A SUPERVISOR)... 3 OF FIRST FOUR ACKNOWLEDGED THE NOTES AND SAID THEY'D SEND A REFUND REQUEST TO ACCOUNTING, OF LAST THREE ONE WAS THE 45 MIN WAIT AND TWO REFUSED TO LET ME SPEAK TO A SUPERVISOR. I HAVE REVERSED THE CHARGE... THAT WILL RESOLVE THIS VERY QUICKLY BUT I WILL NEVER EVER ORFER FROM THESE CLOWNS AGAIN!

I can't even process a return. No one available by phone or by email. Move along. They won't be in business much longer.

I ordered a pair of shoes and after numerous days I used the tracking system of UPS to find they were sent back by the Post Office! I gave them a physical address since UPS was delivering but for some reason UPS dropped them off at local Post Office but I have a PO Box for post office use and therefore they were undeliverable! I was charged $6.95 for return that I never sent. They had my PO Box address why didn't they ship it by that if they new UPS was dropping it off at a Post Office? I'll never buy from them again! After numerous emails I finally got a response that all returns are charged $6.95 no matter the reason! I'm filing a complaint with BBB!

My response to your incorrect reply! I did not have the PO Box on my shipping address only on my mailing address for my Credit Card. That is why I only had my physical address because you said it would be by ground! Doesn't matter BBB has informed me Shoeby will refund my $6.95 so next time get your facts and your company's actions straight before you reply Darren! Another example of how the company doesn't know what one hand is doing compared to the other!