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rebeccag12

Rebecca G.

2
Level 2 Contributor

Contributor Level

Total Points
719

About Me

Disabled, on fixed income. Not entitled, but expect companies to give decent service and do what they say they are going to do. Quick to praise when things go well.

Interests

Music, concerts, TV shows, gardening

7 Reviews by Rebecca

6.4K Views
8/19/21

The customer service form on their site doesn't work. On my laptop I can only see the top 4 boxes, when I fill that out, there is no way to scroll down, to get to the rest of the form and no way to send it.

I called their customer service # and got stuck on hold for an hour because I was concerned I had ordered to the wrong address. Turns out I ordered for the correct address, but on the label, they left off the Apartment # so the UPS driver had to take his time to hunt me down.

The kicker? The website says they are high-top sneakers. The picture looks like a high-top sneaker but they are not high-tops. I thought, "well, maybe I'll keep them anyway." I ordered my usual size but they are way too narrow.

I had to sit on hold for 40 minutes. I will not be charged the restocking fee. We will see how the return goes and how long it takes for them to credit my charge card. I hope I don't have to pay it and then have a positive balance that I will have to use my credit card to get because that is the only thing on it.

4/30/18

On the website it says that the Shopper's Club is "risk free". Just call anytime, it says, and get your money back. I used the "Club" once, supposedly saved $10, cancelled the service today and my refund will be $9. If that was what the website says, I'd say no harm, no foul. But it's not. And the customer service agent really did not seem to know the policy and I had to push. She was supposedly going to transfer me somewhere and put me on hold. Then she came back with the information. We will see if the refund surfaces. Full Beauty is an aggregate site for Roamans, Woman Within, Jessica London, etc. Those companies have a very complex marketing strategy that involves a constant barrage of emails, catalogs and so-called sales. Credit is easy, and it doesn't take much to get your limit raised. The idea is to keep you in debt as you will always find something you can't resist and since you are buying it on (high interest) credit it seems like Christmas. I stopped the emails but no matter how many times I have asked Roamans and Woman Within to stop the catalogs they still fill up my mailbox. If you have a Roaman's credit card, you can use it on Full Beauty but the Shopper's Club cannot be used on Roaman's. So for that purpose, they are different companies but they all take the same credit cards (as well as hounding you to apply for their own.) In a few more months I will finally be free of these companies. Gotta say, though, it's marketing genius.

37.0K Views
3/29/18

I got a cheezy email from ReverbNation saying I had "unlocked" their "latest finds". Inside it said they were giving me "personal recommendations based on artists and genres you know and love." I do listen to new music all the time, so I gave each song a short opportunity to demonstrate it's similarity to artists and genres I know and love. All I can say is "ReverbNation you don't know me." None of the songs were appealing to be in the least. Now I am unsubcribing to their email list.

I hope to give musicians some insight into what they might be paying for if they sign up with ReverbNation. Either they only have 5 bands as clients, or they pick which songs to send to whom out of a fishbowl. The only thing I feel now is annoyance.

11/12/17

I responded to an email from groopdealz offering personalized dog tags. I don't remember how much the tags were vs how much I paid for shipping, but the total amount paid represented about $10 per tag. This is not a stunning deal. I just needed new tags for my dogs since I had moved and wanted to get that crossed off the "to do" list.

When 2 weeks passed and I had not received them I contacted groopdealz. They sent an email to the company and copied me. In the email they said that they would be tracking the response, and if the company did not respond within 48 hours they might issue a refund.

Frankly, I do not want or expect to have to spend much time tracking a $20 purchase. By the time I decided I needed to follow up, 10 days had passed. There had been no response from the company, and groopdealz had not followed up. I had just filed a dispute with Paypal when they came in the mail. So far so good until I looked closer at them and saw that the phone number on one of them had an extra digit. There are few things more useless than a dog tag with the wrong phone number.

Groopdealz says I inserted the extra digit on the order. That's valid. However, I ordered 2 tags, and one of them was correct. Basically, groopdealz' response is that the company cannot be expected to notice a customer error and check the info on file for the order, which would show the correct number, which was entered for the other tag. They will only offer a groopdealz credit. I don't plan to ever do business with them again, so that's not satisfactory to me.

The company that was offering the tags is called Le Chic Monograms and they are located in VA. I attempted contacting them directly, and never received a response. Their cite offers no other way to contact them but email. The reviews on their site are edited to only show the good ones.

I do not recommend Groopdealz. They are a Groupon wannabe who seems to want to trade on their name similarity to Groupon. Whatever you think of Groupon's deals, they are reliable, honest and responsive. Maybe someday I will finally learn to ALWAYS read reviews before purchasing anything online.

jennak35
Jenna P. – GroopDealz Rep

Hi Rebecca,

I'm so sorry for your negative experience. We do rely on sellers to fulfill the order as it comes through, but we understand things can happen through the ordering process. Please feel free to reach out to us at support@groopdealz.com if you are still having issues and we can see what we can do to get you taken care of.

10/6/16

You must have ad block. You must follow directions. Click where it says "Watch Here Now". Couchtuner will never ask you to sign up for an account or enter credit card. If you land on a site that does, you did something wrong.

Service
Value
Quality
10/12/14

You can still get good deals on Brad's Deals, but you have to be very careful. At one time, I thought Brad's Deals vetted companies before publicizing their deals and so I was extremely trusting. I don't know if I was wrong, or if something changed, but they seem to work with just about any company now, and like others, I have been banned from making comments because I raised concerns about the reputation of a company they publicize deals for. However, there is still really no place better to find out where the best deals are. I suggest going only with companies you know if you don't want to risk receiving inferior merchandise.

7/29/14

Ordered a bluetooth speaker because the audio jack on my laptop is broken, and I cannot hear the speakers when I watch TV shows on it. 9 days after I ordered it, I find out that, although a shipping label had been created, there was no indication that the item had ever been shipped. Customer service says I should hear something about the status of my order in 1-2 business days. Then, if I don't hear anything, or the news is not good, they will resend it by expedited shipping, which is 2-4 days, on top of 2-4 days for the order to be processed in-house. If I had ordered from Amazon, the item would have been here several days ago. The price was really not that great. This is both my first and last order from Overstock.com

Rebecca Has Earned 39 Votes

Rebecca G.'s review of Shoes earned a Very Helpful vote

Rebecca G.'s review of FullBeauty earned 4 Very Helpful votes

Rebecca G.'s review of GroopDealz earned 3 Very Helpful votes

Rebecca G.'s review of Overstock.com earned 2 Very Helpful votes

Rebecca G.'s review of ReverbNation earned 8 Very Helpful votes

Rebecca G.'s review of Couch-tuner.city earned 2 Very Helpful votes

Rebecca G.'s review of Brad's Deals earned 18 Very Helpful votes

Rebecca G.'s review of Overstock.com earned a Well Said vote

Rebecca hasn’t received any thanks yous.

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