Shoes

I am a long time customer of shoebuy.com because I have always had trouble finding shoes that fit. Prior to August 2015, I could order several pair, keep what felt great and return the rest with free shipping and no fees. I've spent, literally, hundreds of dollars on their site and recommended them to countless numbers of friends and family. Imagine my surprise when I recently ordered five pair, decided to keep two of the more expensive brands and went to online returns only to find I would be charged $6.95 for EACH pair returned for a refund. An exchange would have no charge. Since I hadn't purchased anything in over a year, it was a complete surprise. I talked to customer "service" but they wouldn't budge and kept referring to the company as "they" which I find suspicious. I'm making the returns for a refund, but you can bet it is the LAST time I will purchase from them.

Customer service form Hell. Had to be put on hold 5 times because agent did not know anything and had to get help. After 20mins on phone was told sorry can't return because you are international customer, requiring me to pay my own shipping to get $#*!ty shoes back to them, pay restocking fee and UPS charged me a C. O. D $15.00 for brokerage fee to even receive my shoes. The worst online shopping mistake I have ever was buying from Shoebuy.com. I would have given no stars but the system wouldn't let me submit with with out one star.

I brought what I thought were flats, but ended up with two inch heels. When I tried to return them, I was told that there was a "restocking fee" of $6.95. When I purchased them, the website claims it is so easy to return with free shipping, but you have to dig a few levels down to where they finally tell you that they charge you a "restocking fee" of $6.95. So, free return shipping really is not free. I spoke to customer service and told them that this was a deceptive practice and asked them to waive the fee. Customer service could not care less, they just kept saying they "were not able to" waive the fee, but of course they could have. They also did not address that the product was not a displayed on the website. I will never use this company again!

Very disappointed, frustrated & angry. Bought shoes from this company few times. Beginning of September ordered New balance 847V4 walking shoes. Without walking how am I suppose to know how comfortable they are. Wore only four times, it hurts my feet and not comfortable at all. Didn't ask for money back. Was ready to exchange. They can charge restocking fees but no. They accept return only they r unworn! Can't believe how one can feel the comfort of walking shoes without walking? The pair I paid more than $100.00 will never use this site.

I have looked at different shoe sites on line looking for Bernie Mev items and this site advertised a really great price for the shoes I was looking for. I ordered the shoes and was dismayed at the $ 30. Shipping fee and the length of time to ship the item. I must say that I am a Canadian purchaser so I realized that exchange would apply but I was shocked at the exchange rate on the shoes and shipping fee and the outrageous duties that were applied to the order, so my $80.00 shoes ended up costing almost $200.00 with the exchange rate and duties. Shame on me for not looking further into this company. I can only hope these shoes fit as they are a birthday gift for a friend who has long admired my Bernie Mev shoes. Reading some of the reviews I am concerned about the return policies. Buyer beware the company is not on the up and up.

I bought a pair of running shoes but they rubbed a blister on my heal. Sometimes it does take a bit to break in shoes so I put on thicker socks and kept on but after a month, I was still getting a blister and called to get an exchange and they wouldn't do that since the shoes were not in new condition. There website says they guareentee happiness but that is a farce! Will never buy shoes from this company again and will let everyone know how bad it is!

Because of Covid, I looked everywhere on the website about delays. There was nothing noted anywhere, and even my email confirmation said in stock orders will go out in 1 to 3 days. After over a week with no info, I called to check. The person on the phone had to be working from home. I couldn't understand but maybe 5 percent of what he said. He then got irritated when I asked him to repeat since I couldn't understand him. I DO NOT recommend this place.

I attempted to order a pair of shoes after going through the process and clicking complete your order I received a message saying unable to complete your order. Thinking something went wrong I tried again and got the same response. I decided to try later in the day and was able to complete the purchase, when I checked my email after this I saw that all 3 orders had gone through. I immediately contacted shoes.com, you can only contact them via email, the next day I got a response saying they couldn't stop the process and I would need to return the extra shoes. Once I received them I emailed again and stated that I didn't feel I should have to pay the $7.50 return fee. Received an email saying I would get a full refund but didn't. I have sent emails requesting the full refund but now they don't respond. There is no way to talk to someone because the phone number has a message that they only respond to email.

Shoebuy was easy to order and quick delivery. Easy return. Just note if you need something right away, and you think you might have to exchange it, it takes a bit longer. You send your shoes back. Once they receive them, then they send out your new order. Fair enough, but you have to remember to add the time it takes for them to get your return. It's very easy though, so I would not be afraid to buy shoes from them and I am a hard one to fit!

Ordered shoes that never came in. I had to contact customer service two days later and told I'd get an update in 48hrs. Two days later I got an email saying my order was cancelled. No explanation, no apology, no response.

I ordered one pair of shoes from shoes.com on October 29,2017. They shipped on Nov. 2, however they never arrived. The UPS trace landed them clearly in SC, although I live in MA. I called Shoes.com on Nov. 10 to let them know. They were putting in a UPS trace. I called back on Nov. 15, they had yet to hear where my shoes were delivered. I asked for another pair to be sent. They said I would have to purchase them again, without a credit. Customer service point taken away. Then, I called back on Dec. 1, I was told the investigation was still on-going. I called for the last time today. They have lost a customer. No shoes, no credit. Someone in SC is wearing the shoes I paid for. Sorry, but I am just the customer...

It took 10 days for them to ship an evening bag I needed urgently. The matching shoes arrived sooner but since the bag did not arrive I had to return the shoes. The company keeps $6.95 for restocking. I communicated to the company that since they still did not ship the bag, I don't need it any more. But they shipped it anyway. I wrote to them 11 times regarding shipping, returns and refunds but there is something wrong with this company. The same day they shipped the bag they asked me if I returned it already. They don't know what they are doing. They don't read emails and until you start dealing with PayPal or your credit card company, they don't bother to respond.

This company apparently sells UGGs boots without the box & with a red line through the tag. I asked Ugg what this means and they said that this company is not supported or in anyway connected to the UGGs website. I had a short chat with this company and she answered a couple of questions and then I asked her how long she thought it would take for my order to get to Virginia and she just disappeared. A little strange this company- I would've liked to order a pair of boots but I feel like buyer beware

I used www.shoebuy.com for the first time this 01/27/2016 and guess what?... it was a horrible experience.

I placed an order for 27.34 USD and obviously paid for it with my credit card and then I didn't receive an order confirmation or shipment notification by email. I tried to contact them but have no responses yet. Problem is they charged my credit card with 27.34 USD and the proof is in my credit card history, in fact, the nº of transaction is **************.

I attach a screen cap of my credit card history.

P. S: Sorry for my english.