This company apparently sells UGGs boots without the box & with a red line through the tag. I asked Ugg what this means and they said that this company is not supported or in anyway connected to the UGGs website. I had a short chat with this company and she answered a couple of questions and then I asked her how long she thought it would take for my order to get to Virginia and she just disappeared. A little strange this company- I would've liked to order a pair of boots but I feel like buyer beware