Shoes

I lost 23 dollars with a double charge they did to my debit card and am still waiting for a response, since more than a month ago. I sent several emails about this case and talked for one hour to Customer Service. They promised me they were going to investigate and provide more information on this case.
I used to be very happy with Shoebuy.com as they offer a great "ShoeFan Rewards" program. However, can't trust anymore as they are not able to provide information on discrepancies as such...

I bought what I thought was a nice expensive Harley Davidson boot. I wore them no more than 4 times. After the second time I wore them the wedge pulled loose from the shoe and my husband glued it. It is coming loose after wearing them for the third time and after the fourth time the soles of the boots are peeling off. With all this said, I don't believe these could be REAL Harley Davidson boots. I think they are imitation Harley boots they sell for $135.
I called shoes.com and they told me to send them (on my dime) to an address in Massachusetts and they would then determine if they are defective. WTh!
Not a happy customer. Terrible customer service and shoes!

Like the other reviewers I was a longtime Shoebuy customer. Suddenly they changed their free return policy to $6.95 without telling their customers. OK, I get that free returns may be killing their profits. I even accepted the fact they weren't up front about it with their customers. But after that everything went to hell with their customer service. I just got off the phone with my bank. I filed a dispute over an order I never received. After hours of phone calls to Shoebuy and UPS with absolutely no help or support from Shoebuy (including surly, rude customer service reps, long wait and hold times) and UPS confirming to me that it's the merchant's responsibility to resolve the matter (which Shoebuy refused to do) I finally decided it was time to throw in the towel. My bank told me they would handle it from this point thankfully.

Purchased before reading any reviews and was super worried and paranoid that I wouldn't receive my order for weeks/would receive the wrong item/etc. Ordered my shoes Sunday and they arrived on Thursday. They're the right size and they look perfect. My main complaint would be that the "track my order" feature didn't work, which added to my suspicions. I won't be ordering from here again considering the other reviews and the lack of email confirmation/communication...

A good company should do there best to return a bad product But they don't. Also make shure you use a different box and not the shoe box they don't tell you that when returning shoes. Most places will stand behind there product I would shop somewhere else Also they got rid of me one night by telling me they would call me back. Yeah right

We ordered shoes from Walmart not realizing the shoes where coming from shoes.com. WalMart lost two of the items ordered from the cart. When we enquired about the sneakers we ordered weeks later we found the were delayed again do to the wrong address. That's odd given we received items from Walmart a week before from the same order. When I spoke to Walmart customer service they blamed shoes.com their "partner site" for the delay and incorrect address. Three weeks for sneakers. Really?

Bought Uggs for my kids a first time buyer from shoes.com and they had a site issue and my order was processed twice. I called them immediately after the order was placed and after a long hold was sent to voice mail where I left a detailed message. I left another message that night, sent an email and left another message the next day. I tried again for the next few days with emails and phone calls but NOBODY called me back and the shoes were shipped anyway. I left specific details including all my contact info, order numbers and email. I disputed the charges with my credit card company. It's been 2 weeks and I've NEVER heard back from them. I should have done my homework before ordering from this company because there are countless horrible reviews about them out there... STEER CLEAR OF SHOES.COM!

I purchased two pairs - one North Face Sandal and One Keens womens hiking boot. Both pairs of shoes did not fit true to size, and had to be returned. Was initially charged a "restocking fee" on the sandals because I requested a refund (they did not offer any larger sizes that fit me), and they sent a new pair of Keen boots, after I paid a second time, saying they would apply my refund when they received the return. They then denied the return and said shoes were "worn" but the were not worn, they were a gift, I saw them tried on and put back int he box to be returned. Manager said he thought they were worn based on pictures I never saw, that could have been taken at any time. Worst Ever.