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Sells shoes via monthly "subscription".
Shoedazzle has a rating of 3.2 stars from 8,177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
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Exceptional customer service experience
My needs were met and the representative was very patient and courteous
I contacted Shoedazzle about my missing package so many times. No solution was made nobody really helped me. I called many time's finally they said they would reship my package. I hope my package comes this time!
Hello Chinyere,
Thank you for your honest feedback about your experience with our Member Services Team and your package. We value your feedback and the chance to resolve any issues that our members may have. We'll reach out to you via email immediately to assist you further.
Best,
Bonnie
My experience with shoe dazzel customer service representatives was great. As for the delivery
From Purolator was disappointing, very disappointing if I might say so. They leave my package
At my door without any notification. No phone, calls no email, no sms, no knock on the to say your package is here, sign for it. Delivery skills TOTALLY BITES…….
Hello Donnalee,
We appreciate you taking the time to share your feedback about your experience with our Member Services Team and our delivery. We appreciate you bringing this to our attention. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
The shoe didn't fit right they are too big and the toe part was way to small. But they are very pretty.
Hello Corina,
Thank you for leaving a review about the merchandise. We always like to know what our members are thinking. We'll reach out to you via email immediately to help you further. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
Shoes came on time loved the packaging they came in. Great fit
Hello Miranda,
We are glad to hear about your amazing feedback regarding the merchandise and our delivery! We appreciate you taking the time to share your experience with others. Have a great day!
Best,
Bonnie
Beautiful shoes. They look great on, and I will be ordering again. Thank you!
Hello Leonette,
Wow! Thank you for the great feedback about our merchandise! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Bonnie
One was too small, one was just right, one was too loose.
Hello Brittany,
Thank you for sharing your feedback about the merchandise's fit. We hear you, and we strive to provide the best service to our members. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
I wear a size 9 and I ordered a size 9, but it's too big for my feet, so I can't wear the shoes.
Hello Amdo,
We value your feedback, and we appreciate you taking the time to leave an honest review about the merchandise. Our Member Services team will reach out to you via email immediately to assist you further.
Best,
Bonnie
Fit and style are perfect! Arrived as expected. Many styles were out of stock, so they are on my wait list!
Hello Jennifer,
Thank you for the nice words that you said about the merchandise and the delivery. We truly appreciate and read reviews like these, which makes us want to improve our products and services even more!
Best,
Bonnie
Very pleased with my order. The shoes were a great fit and quality of the product was excellent.
Hello Jennifer,
Thank you for taking the time to share your experience with others and for leaving a review about your purchase and the merchandise. We’re happy that you’ve had a great experience with us!
Best,
Bonnie
My shoes are perfect love the size and how comfy they are.
Hello Stephanie,
We appreciate your awesome review about the merchandise and the fit. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Enjoy your day!
Best,
Bonnie
I recently purchased two wedge sandles. They came fast and in good condition, one pair fit perfectly and are very comfortable but the other were very uncomfortable, overall very satisfied with my purchase and the shopping and return experience, I highly recommend this site and I'll definitely be shopping again.
Hello Antoinette,
Thank you for leaving a review about the merchandise, the delivery, and our return process. We always like to know what our members are thinking. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
I ordered (2) pairs of boots and was very pleased with my purchase and will shop again!
It's the CS agent that blew me and tried to challenge me…that's when you have to set the tone straight!…to inform them I'll rather speak with a higher authority and that'll be corporate
Hello Maria,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Fast shipping never had a problem with anything I buy from them.
Hello Frances,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
Always quick shipping and I always love what I get. Never any issues with sizing. I've been ordering
Hello Lori,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
I was so worried about ordering from this site, and o actually lived that I could track my order at every stop it made including the label making. And when I got my shoes they were exactly what they showed and they fit perfectly
Hello Nichole,
We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. We look forward to hearing from you in the future! Have a fantastic day!
Best,
Lia
After years of having a membership, my wife developed an issue with her feet. Had to go with prescribed footwear.
Hello Edward,
We appreciate the feedback you shared regarding the VIP membership. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
I love the selections in my size! The service is awesome!
Hello Regina,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
It was best experience. It was good really. It's correctly as shown in the pictures. True to size
Hello Himani,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
Very stylish pretty and so comfortable to once on my feet I don't want to take off. I feel so beautiful in my shoes
Hello Patricia,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
Answer: I was a good customer until they treated me so bad by not being a good business. I ordered a pair of boots when they arrived I tried on one boot not both and when I called to let them know I received two left feet they didn't give a damn! If you are looking for good quality for less try Zara or Aldo they stand behind they products and the quality and style of shoes are excellent don't waste your time with Shoe Dazzle they will definitely disappoint you on the end! Good-luck! Janet
Answer: Janet is right - call the number and verify and then make sure you don't get charged anyway. Happened to me as well.
Answer: This is a pattern with this company! This also happened to me after I canceled my account when I called they talked me out of it by crediting my account for 1 month then giving me 500 points. Don't fall for it you can find better quality shoes so many other places! Take the credit and run fast and don't look back! They don't deserve our business!
Answer: Until you purchase your first pair of shoes they will not charge you. Once you do you then have till the 5th of each month to skip. If you forget to do this then you will be charged the $39.95 monthly membership fee. If you choose to cancel you have to call CS and they will cancel. The CS is great and the shoes are good For $39.95 the quality is decent! Hope this helps!
Answer: There's no cancelation fee.
Answer: There is no sign up fee. You must 'skip the month ' by the 5th of the month to avoid being charged $39.95 (which is applied to any purchase) while still being a member. Or you can just cancel completely at any time.
Answer: Hello! This is from the ShoeDazzle team. We know that this question was raised over a year ago, but we would like to address it. We do not have a mobile app in the meantime. However, you can always update your payment information under your billing section.
Answer: Hello! This is from the ShoeDazzle team. We know that this question was raised over a year ago, but we would like to address it. Anytime you are not happy with your purchase, we encourage you to take advantage of our hassle-free 60 days returns and exchange policy (excluding items under the Final Sale as per promo terms). You can exchange it for a different size/color, or you may also process a return for a store credit refund that you can use on your next purchase. It will be automatically applied to any VIP-priced item and may not be combined with any other offer, depending on the promo terms. You can process and print out your return label online by visiting the order history.
Answer: Hello! This is from the ShoeDazzle team. We know that this question was raised over a year ago, but we would like to address it. It is so sad to hear that you are now deciding to let go of your VIP membership, however, if that is your final decision, we will respect that wholeheartedly. There is an option called "pay-as-you-go". There will be no access to VIP prices and perks (such as an exclusive set of styles and reward points) anymore, but there will be no monthly fee. You can still purchase for the retail price with free shipping for orders of $59 and above. Let me know if you like to be a pay-as-you-go member, I can help you make that change in your account.
Hello Stella,
It’s great to read your feedback about your experience with our Member Services Team. We appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
Best,
Bonnie