On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.5 stars from 8,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
We monitor reviews for authenticity
The V. I. P MEMBERSHIP IS A SCAM... ITS SET UP TO TAKE 40 DOLLARS OUT YOUR ACCOUNT EVERY MONTH BUT YOULL HAVE TO ORDER SOMETHING MORE EXPENSIVE FOR IT TO EVEN BE APPLIED SO U CANT JUST GO BYE A 20$ PAIR OF SHOES FOR YOUR KID AN USE THE MONEY THEY TOOK YOU STILL HAVE TO PAY... ITS A COMPLETE RIP OFF... AN CUSTOMER SERVICE SUCKSSS. THEY ARE RUDE AND REALLY NOT HELPFUL! WORST SITE EVER!
I bought a pair of shoes for my wedding and when I checked out they force you into a subscription with out your knowledge. I didn't know I was being charged until I looked at my bank statement. They had already taken 2 months of subscription. I ask for a full refund and they said they would only refund me one months. I am currently in the process of disputing the other transaction with my bank. If you buy from them be very careful in how you check out and what you agree to. I personally am appalled by their business tactics to try and get money instead of keeping their customers happy
Hello Emily,
We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
They overpriced you for shoes that are not that great in quality. Also, they charge you monthly payments of $39 even if you did not order anything.
Hello Yamileth,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in Shoedazzle. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
The quality, the delivery time frame, the price. Buying shoes just became
So much easier. Shoe Dazzle is my favorite online site to order the latest and hottest styles.
Hello Darcy,
We're so glad that everything worked out for you. We here at Shoedazzle try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,
Ivy
I was suppose to get a refund for 2 months it was only one and no one can help me, so I have lost 39.95 and I'm NOT happy
Hello Barbara,
We would like to sincerely thank you for notifying us about your experience with Shoedazzle. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
Your shoes are really beautiful. They are perfect for all kinds of women and are also the perfect option to make a gift for my daughters and my wife
Hello Andres,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,
Ivy
I joined shoe dazzle and became a VIP member when it first started. Why did the VIP change to where I no longer receive the VIP member discount prices on merchandise? Check my account and you will see how long I have purchased from you. I am on a fixed income and feel like you all have just kicked my to the curb once you got so big. I am part of the reason you've grown so big by purchasing and referring my family and friends to purchase from you. Remember, you had to start somewhere, and I supported you in your endeavors. I feel like I should be "Grandfathered In" as a VIP member at the same amount I started with and ALL the benefits of a VIP member of Today. I've been loyal to you, and I'm not asking for too much, just some loyalty in return for the little people.
Hello Bernadette,
We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
I have not seen anything that is suitable for my current job. All the heels are to high in the style shoe that I liked
Hello Ann,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
Satisfied with every order. I would not change anything. Love sharing with my daughter. If I'm not buying I let her use the 39 for herself
Hello Christy,
It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember; we value you!
XO,
Ivy
I have been very pleased with all of my purchases. The fit has been perfect and the prices within my budget
Hello Catherine,
We always search for different ways to keep our members happy. Thank you for your support and feedback. Hope to hear more from you in the future!
XO,
Ivy
I love it and every experience is different.
Never have I had a bad shoe all of them are Perfect. The shoes are perfect. The Clothes are perfect. Customer services is on point. All calls are wonderful..
Hello Latekka,
We value the trust you have put in Shoedazzle and would like to thank you for that. Our team continues to work hard producing high-quality DAZZLING items that will meet our member’s needs. Happy shopping!
XO,
Ivy
The shoes were not as expected I actually threw them away in the trash I was super disappointed! I'm really scared to buy anything else from them
Hello Nancylee,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,
Ivy
I liked my shoes but one pair is slightly too big. I need to exchange if possible. I'm pleased with the other choices
Hello Candace,
Please accept our sincere apologies regarding your recent purchase with Shoedazzle. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Ivy
My shoes fit great I love all colors everything is adorable but I don't like that they take money out of my account with out permission. But other than that I love all the shoes I buy from here great quality of shoes.
Hello Danica,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
My order was completed in a timely manner and there were no challenges. The item was received in good condition and exactly as seen on the site
Hello Coralee,
Thank you for the opportunity to serve you. Truly, it is our pleasure. Glad we were able to help you find the perfect outfit! Rest assured that we will continue providing unique and new styles for members like you.
XO,
Ivy
Love the fit will continue to shop here. Will tell friends and family about the site. Delivery was not an issue.
Hello Barbara,
Thank you for your positive feedback! That's a great encouragement for us! Hope to hear more from you in the future!
XO,
Ivy
Great shoes and boots Never had a wait long for my order completely satisfied good selection of shoes and boots they fit right to my foot
Hello Renee,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your Shoedazzle purchase! Hope to hear more from you in the future!
XO,
Ivy
They fit me perfectly! Perfect color, just enough distressing, the height of the waist, everything! I can't wait to buy more!
Hello Ashley,
Thank you for your compliment! We are glad that you are satisfied with the styles we have in Shoedazzle. Hope to hear more from you in the future!
XO,
Ivy
Shoe dazzle is over priced and the quality of shoe is very cheap also the customer service is horrible. I would never recommend shoe dazzle to no one.
Hello Billie,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! We have a dedicated Member Services Team here ready to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
One of the shoes I ordered didn't came in the box with the others, but it was detailed in the invoice. I have to contact customer service and they told me that they forgot to include them with my order and will be delivered separately. Also, they told me that I was supposed to receive an email explaining the situation, but it was never received. The item was delivered two days after the expected delivery date with the box in terrible conditions. I'm very disappointed and considering not order anymore.
Hello Dalila,
Please accept our sincere apologies regarding your recent purchase with Shoedazzle. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Ivy
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Olivia,
First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.
Best,
Ivy