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From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.5 stars from 8,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
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I've been a shoedazzle customer for a long time. I have always received my purchases, however I still have not received my shoes this last order
I ALWAYS LOVE EVERY pair of shoes that I get from shoedazzle. I'm NEVER disappointed. The sales are amazing.
Hello Dianne,
We are honored that you have chosen us and placed your continued trust in Shoedazzle for your DAZZLING items! Please do not hesitate to share your thoughts and feedback with us at any time. We are here for you!
XO,
Ivy
I made the mistake of buying some shoes from Shoedazzle a year ago. They arrived and were complete trash. They were way too big, felt like cardboard, and didn't look nearly as cute in person as they did online so I returned them. I was honestly shocked by the poor quality of the shoe considering the original price. The shoes are about $50 without the first-time purchase offer. That's a decently priced shoe. I could buy a pair of converses or some nice flats or heals with that money from DSW. When I returned the shoes, Shoedazzle said I can only get store credit for the shoes. I was annoyed but oh well, figured I'd find something else I liked eventually. I knew I didn't want to pay $50 for cheap cardboard shoes so I waited for a sale with a few items I'd like. Finally, I run into a 50% off sale so I figured now was the time to order some products with my money. During checkout, it says YOU CANNOT USE STORE CREDIT ALONG WITH THE 50% SALE! What in the actual hell? That store credit was my own money that has apparently lost value since I made my first purchase with them. Okay, so whatever... it is what it is. I order enough stuff to go $3 over my store credit. All the product comes in a week or so later and they are completely unusable. A two-piece suit had a bunch of pulled strings in it and was discolored. A dress had the texture of a trash bag and didn't even stay closed if I moved at all. The boots looked horribly cheap and felt so stiff and heavy. I have no idea how any of their products have decent reviews. So now I've learned my lesson and know I will return everything and ask for a gift card so I can just close my account. NOPE! They don't allow you to convert your store credit into a gift card. So if you want to give your remaining money to someone else you have to allow that person to log into your account and risk the chance of them adding to the store credit you already have built up. This company is designed to take your money regardless of if you get anything out of it or not. It is a complete scam full of ways to increase the chances of you forgetting to hit that "skip this month" button and securing an additional $30 bucks a month as store credit and never allowing you to have it back unless you want to use it on their shoes or clothes that will go into the trash within a month of owning it.
Hello Maryam,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
Saw cute boots so placed in cart but was unsure. The next morning shoe dazzle alerted me that my cart option was low in quantity so I purchased immediately!
Hello LaShawn,
Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in Shoedazzle. Happy shopping!
XO,
Ivy
Trying to make my first purchase and my order has been on error for 3 days. When I check my credit card it shows pending (I paid via PayPal). The customer service guy said he did not know what was going on, did see my payment but could not do anything to help with my order!
Hello Angelita,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,
Ivy
Due to financial reasons, i had to cancel my VIP account... and they took all my points i had acquired over the past 2 years, without even telling me! WHAT A RIP OFF! I should have been able to use all the points I've acquired over the last 2 years, before anything! Total rip-off! Well never! Never! Recommend them, or buy from them ever again
Hello Judie,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
Most of the shoes i recieved fit great but there were a couple of sneakers that fit snug or a little small.
Hello Patricia,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best,
Ivy
The boots are wide in the calf but not in the foot.
Also I keep trying to cancel all my accounts but they don't do it.
Hello Trisha,
We would like to apologize for your negative experience. We'd like to learn more about your specific situation and make things right. A representative from our Member Services Team will send a private message to you shortly to assist you.
Best,
Ivy
I received the right size and right style I ordered! Great deal! I have been a customer for a few years and enjoy shopping here, many great choices.
Hello Thurmetta,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,
Ivy
I ordered 3 pairs of shoes and all 3 had to be returned. Sizing is always off and extremely uncomfortable
Hello Katherine,
We always appreciate feedbacks from our members so we can serve you better. We make it a high priority to provide high-quality products and attentive member service to valued members like you. We value you as a member and want to make things right! A representative from our Member Services Team will contact you shortly to assist you.
Best,
Ivy
Wrong size & product didn't fit. On a good note: returns are quick & easy. Very good customer service. No issues with refund
Hello Kathy,
Thanks for writing a review! It will help us know what we can do better. We will make sure to implement additional precautions to improve our services. If you ever need anything, let us know! We’re available 24/7 by phone 888-508-1888 and Live Chat from 6am - 6pm (PST) 7 days a week.
Best,
Ivy
Stylish shoes has been made more accessible to me at an affordable price. I am grateful to the founder of this business and I'm hopeful that they can keep giving quality products and quality service at an affordable price. The variety never ceases to amaze me. The quality is top of standard this is a great business concept and it has changed the way I look at shoes.
Hello Ayanna,
We're so glad that everything worked out for you. We here at Shoedazzle try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,
Ivy
Cheap shoes for an EXPENSIVE price. Not worth it. Rare I get a shoe that is actually comfortable but also the price is just ridiculous for the quality of this shoe
Hello Nallely,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
Not only are the customer service reps have no idea what they are doing, the quality is absolutely horrible. Do not waste your time or your money. Sat on the phone for 45 mins to be told I have to spend 5 times the amount of what they are advising it for so I can become a VIP. They were selling a jacket for $13 but I had to buy it for $52 so on my second order I can buy something at VIP price. They still owe me $39.99 that they never credited my card back. Buyer beware... This place is a scam...
Hello Doreen,
We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!
Best,
Ivy
I have bought quite a few shows and boots my family as well we have been satisfied with a very good percentage, some sizes were not accurate for me.
Hello Celyne,
At Shoedazzle, we pride ourselves on giving 100% every day to ensure that our members' needs are being met. We know that we have let you down, and for that, we are very sorry. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
Every time I add a product to the cart and continue shopping it reverts back to the page 1 of results. So if have looked through page 10 have to manually click through all 10 pages again before going to page 11. Its so frustrating. Also, wish there was a way to sort by available sizes so I didn't have to click through styles that are not even available for me.
Hello Laura,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in Shoedazzle website. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
They had this beautiful faux fur hooded denim that i had my eyes on and i also made a purchase for however when i couldn't complete the order i called customer service they placed an order for me. So i did this and i noticed i didn't receive a tracking number but got an order confirmation i checked the site for my order history and its cancelled! I called CS and they straight up told me there's none in stock or nothing they can do! Like WTF! Why promise a customer an order that they will never receive? Im heated with them and i cancelled my membership ASAP!
Hello Angel,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
I always find what i want and i love the experience as well as the shoes
Everyone loves my shoes and they are comfortable
I am making a statement because of my shoes
Hello Jacqueline,
Your loyalty and support as our member are highly appreciated. Giving you, excellent service is always a pleasure. We guarantee 100% satisfaction on all products and services you purchase from us. Thank you!
XO,
Ivy
I have ordered several pairs of shoes through shoe dazzle and have been very satisfied I will continue to recommend them to other people
Hello Lisa,
We are honored that you have chosen us and placed your continued trust in Shoedazzle for your DAZZLING items! Please do not hesitate to share your thoughts and feedback with us at any time. We are here for you.
XO,
Ivy
The quality of the shoes leave a lot to be desired for the expensive prices charged. The last 4 pairs I've ordered, one had rhinestones popping off just putting them on, a couple others had seams coming apart and the materials used are very cheap looking & feeling. I've been wanting to cancel my subscription but haven't had a chance to call & really don't want to deal with them trying to talk me into staying, so I just keep skipping months & will continue to do so. Won't order from them again. Was embarrassed to give as gifts after experiencing the poor quality first hand
Hello Alyce,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jaime,
We’re sorry to hear about your recent experience with Shoedazzle and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Ivy