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From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.5 stars from 8,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
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I've been a member for about 4 month and the shoes are beautiful but quality wise it horrible they'll seem to come apart after a little wear.
I ordered a number of different items. But the pants and a couple of blouses were so thin with loose threads. Never will i order clothes from this site again
Hello Nancy,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! We have a dedicated Member Services Team here ready to help you in any way we can. Someone will contact you via private message within 48 hours.
Best,
Ivy
So far i have a good experience ordering shoes on this site. But sometimes the shoes i want is either sold out or they don't have a 5.5 size anymore. I hope they will have more stocks.
Hello Ann,
Thank you for sharing your experience with us. Your feedback will help us know what we can do better. We value your opinion and see it as an opportunity to learn and improve. We hope you'll have more fabulous experiences with us in the future!
Best,
Ivy
ShoeDazzle is always on time and not so expensive. I love the various selections that are always available in my size.
Hello LaKesha,
Thank you for the opportunity to serve you. Truly, it is our pleasure. Glad we were able to help you find the perfect outfit! Rest assured that we will continue providing unique and new styles for members like you.
XO,
Ivy
ShoeDazzle is amazing, I'm always satisfied with my purchase. True to size, and very comfortable to walk in their shoes am very happy.
Hello Bridget,
Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!
XO,
Ivy
I exchanged an item from a previous order because it didn't fit. The replacement also didn't fit well, so I returned it. They said because I was returning an exchange that I would need to call back in a week to have the refund processed. I called back and they said they needed the tracking info, which I was not told I would need, and I didn't have it. I was told beforehand that all I had to do was call and they would process it, I was not told I needed more information. They said I can't get a refund unless I have the tracking info, even though it was THEIR shipping label and they should have the returned package or at least all the info. Waste of time and money and unhelpful service. Never got a refund
Hello Audrey,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
I love everything I get from ShoeDazzle I just need to get some smaller heels now. I have referred my friends to ShoeDazzle they love the styles and prices.
Hello Dorothy,
What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a DAZZLING experience with us in the future!
XO,
Ivy
My Order took longer to ship than all of my usual orders. I couldn't apply my vIp rewards to my order either.
Hello Kelly,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best,
Ivy
I found the shipment very fast. The quality of the items are so nice. I love it! It is easy and simple you don't need to worry about anything. All shipment information are accurate.
Hello Ana,
It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
XO,
Ivy
Don't buy from shoedazzle! The shoe have horrible quality and it's like that with every si glue pair that I got form them
Hello Danielly,
We’re sorry to hear about your recent experience with Shoedazzle! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
Easy ordering, great prices I wore the show\es and the purse immediatly I love them. I have purchased from you guys before and always get pretty decent quality for the price.
Hello Joanne,
Thank you for the kind words that you've said about Shoedazzle! We are always inspired by giving you high-quality products at an affordable price because of your trust and love to us. Have a nice day!
XO,
Ivy
The rubber bottom part of my heeled boots came off and I don't know where so now I can not wear them. I am highly disappointed! I teach a Heels class and these are the ones that were the most comfortable and stable. I have purchased these boots twice and both rubbers have came off.
Hello LaShon,
We’re sorry your item was not what you expected. This is not how we do business in Shoedazzle. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via private message within 48 hours.
Best,
Ivy
They took my money out my account after I skipped the month. When I called for a refund they did so but here I am almost two weeks later and still no money. They take your money less then a day but make you wait this long for your money. I hate them.
Hello Shanice,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
I don't even use the service I was charged 39 dollars for a VIP membership I knew nothing about when asked for a refund they said we can only do a store credit f them will never use again
Hello Veronica,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
These are so nice. One shoe did bother me a bit the first few times but now it doesn't. A nice shoe that you will want to wear everyday.
Hello Adilene,
Thanks for the shout out! We're glad you enjoy our unique styles. At Shoedazzle, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat from 6am - 6pm (PST) 7 days a week.
XO,
Ivy
I ordered shoes in November of 2018. It's is now July 28th 2019, so why are they taking money out of my account? They so called will tell you that you have a VIP account that I knew nothing of. And then when you call for your money back they tell you you have to wait 5-7 business days before you get your money back. They didn't wait 5-7 business days to take their money. It's really sad because they don't know who they are taking money from and how it effects that person. Regardless of the amount. But because it's not them it doesn't matter.
Hello Morgan,
We count on our members to bring situations like this to our attention, so thank you. Here at Shoedazzle, we want all our members to have only the best experiences, and we regret having fallen short. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
They sent my shoes perfect the first time but they were a bit smaller for my feet so I returned them for bigger size. And i specifically wrote a note of the sizes that I wanted and also today the customer service. They brought 3 same shoes with different sizes and they didn't want to give me my money when I requested for a refund after I returned that order. The call representatives are dumb and may seem like they helping you but they are not! Shoe dazzle needs rebranding, never will I shop with them I usually don't write reviews but this I will talk about it.
Hello Belinda,
We’re sorry your item was not what you expected. This is not how we do business in Shoedazzle. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
Great, Love my shoes, comfortables and beautiful, and I saved great amount of money. My english is not the best one to write so many words. I cam honestly say great services, great prices and a happy customer.
Hello Marta,
Thank you for your continuous love and support. We hope to fulfill all your FABshionista needs. Happy shopping!
XO,
Ivy
Normally I would never have anything bad to say about shoedazzle.com but now I do. I've been a member (not VIP since I don't shoe shop online often enough) since last year and I've never had a problem. When I ordered a pair of heels two months ago I was unaware that they had turned my account into a VIP account. I wasn't charged in June last month but when I checked my bank account today I noticed a $40.00 charge to shoedazzle.com. I checked my account to make sure someone hadn't hacked it and placed an order. When I called to find out it, I learned that I was charged for not buying their shoes with a VIP membership I didn't sign up for and the woman refused several times to let me cancel the VIP membership since they charged me for nothing but gave my account store credit that is some how no longer there. I gave up on that and had to cancel my card so they can't charge me anymore.
Hello Jordan,
We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
They were super cute but broke in the middle of lunch first time I ever wore them. Maybe 1000 steps in. Have been meaning to return but have to get on the site on a computer linked to a printer since I usually only shop via phone. They will be going back unfortunately. They were cute.
Hello Heather,
We’re sorry your item was not what you expected. This is not how we do business in Shoedazzle. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Eva,
Please accept our sincere apologies regarding your recent purchase with Shoedazzle. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via private message within 48 hours.
Best,
Ivy