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From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.5 stars from 8,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
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I did had a few issues with receiving the wrong shoe size TWICE! But the representative was very patience and nice. They solved the problem and allow me to just order another pair of shoes. I was very upset and this is the first time I had any issues in years with ShoeDazzle. Hoping this never happens again.
I paid my money for a pair of boots, they cancelled with no explanation why. The order never said it had been cancelled I found out myself by checking my order after it was late. Then when I spoke to a representative, all they could say was we can give you 10 percent off another pair...
Very disappointing and dissatisfied.
I love my shoes. They fit really nice & are very comfortable I can't even describe it in words but my thigh high boots flats are the best
Two pairs of shoes broke within 5 minutes of wearing them. Customer service said I could exchange them, once I PAID the shipping fee to return them. No credit for those monies paid. I was then told the shoes weren't available anymore. I DO NOT LIKE THIS WEBSITE AND AM ONLY TRYING TO USE UP SOME CREDITS I HAVE SO I CAN CANCEL AND NEVER USE THEM AGAIN!
Hello Chris,
We’re sorry to hear about your recent experience with Shoedazzle and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Ivy
I purchased a pair of "Gladiator" sandals, one of the straps that goes across the top of my foot broke... the white zippered back sandal. Fit not too comfortable... the furry boots I just ordered, I may send back... too wide for my legs.
Hello Donna,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
Comfort and elegance. Very happy to wear these shoes for various occasions, casual or chic, depending on the occasion and the clothes I wear.
Hello Diane,
Thank you for trusting us and for shopping with us. Shoedazzle is always ready to serve members like you with exciting shopping offers. So, stay tuned!
XO,
Ivy
Shoes looked better online, not at all what I was expecting. Can I get a refund? Also size run too small
First let me say that Shoedazzle itself is a great site and I've been a member since 2014. These shoes, however, were so confusing. Putting them on requires untangling and really tugging the straps around the ankle. Then they dug into my foot and started cutting off circulation. I ended up cutting them, eliminating a wrap around the ankle and they worked. (And I am a normal clothing size 8/10 girl with size 8-8.5 shoe) so I dunno
Hello Julie,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will be sending a private message to you within 48 hours.
Best,
Ivy
I've worn the shoes twice and both times the chain broke on me. The first and second time the chain broke I was able to fix it, but the third time the chain broke I can't fix it.
Hello Deanna,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best,
Ivy
I really really love the booties that I purchased. I wore the booties to two partys which was a total of 4hours and didn't want to take them off. Love love them...
Hello Angela,
Shoedazzle promises to provide you with the latest, branded and high-quality products. We are always happy to serve members like you. Thanks a lot!
XO,
Ivy
Everything I ever bought from shoedazzle was perfect. I way it fit, the style, the quality was everything I wanted to wear.
Hello Anesha,
Members like you always inspire us to do our best. And so, it becomes our prime duty also to keep our members satisfied. Thank you and we value you!
XO,
Ivy
The shoes (which I understand are the main product) are fashionable and reasonably priced. I ventured out and bought about 10 clothing items. I was pretty disappointed with the fit and quality of the clothes and had to return most of them.
Everything was wonderful. I do not do a lot of online shopping, but I love shopping from shoe dazzle you have beautiful shoes and I just love my jumpsuit that I ordered. Thank you very much
Hello Annette,
Member satisfaction is our foremost priority and we promise to always serve you the best. We value our members and so as your opinions. Hope you enjoy your day with us!
XO,
Ivy
All of their products are excellent quality, have beautiful styling and very reasonably priced.
Shipping cost is exceptionally low and very much appreciated.
Hello Kathleen,
It’s great to read your feedback about Shoedazzle and we appreciate you taking the time to share your positive experience. I hope it’s working out for you — and if you have any questions we’re always here! Thanks for always being such an awesome member!
XO,
Ivy
I LOVE these shoes. I have always liked the "Hidden Wedge" sneaker, but most of the ones I've looked at have a VERY HIGH HEEL. However, the sneakers I just ordered, do not have a high heel and are very comfortable. I've found that ShoeDazzle is true to size and have never had to send anything back.
Hello Kimberly,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone at 888-508-1888 and Live Chat from 6am - 6pm (PST) 7 days a week.
Best,
Ivy
I like shiedazzle good quality in most shoes and they are gorgeous. I WOULD LOVE THEM IF THEY MADE THE HEELS A LITTLE SHORTER, Just enough to wear all day.
Hello Febe,
Thank you for providing feedback about your experience with Shoedazzle! We always welcome the opportunity to improve our products and services.
XO,
Ivy
I love both pairs of shoes I purchased. They're both sexy and attention grabbing. Delivery was on time not super fast, but also not super late either. They fit well and get a lot of attention.
Hello Alesha,
We’re glad that you found what you were looking for. It is our goal that you are always happy with our service and DAZZLING items. We sincerely appreciate it and we’re always happy to hear that our members are happy!
XO,
Ivy
You guys are always awesome! You always manage to have what I'm looking for in stock. I've been your customer for year and because of you my shoe buying experience has been a breeze!
Hello Azima,
We value the trust you have put in Shoedazzle and would like to thank you for that. Our team continues to work hard producing high-quality DAZZLING items that will meet our member’s needs. Happy shopping!
XO,
Ivy
I wear they shoes all the time, Love shopping with Shoedazzle, my favorite on-line shoe store, every day SHOEDAZZLE
Hello Eileen,
We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. We look forward to seeing you again. Have a great day!
XO,
Ivy
Shopping made easy. You can shop by size, color and width. So easy
Hello Brian,
Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!
XO,
Ivy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kayla,
Shoedazzle promise to serve you with excellent member service and high-quality FAB items! Every day we look forward to meeting our members' expectations. We appreciate the time you spent to share your experience! Thanks a lot!
XO,
Ivy