The actual purchase from the website was very smooth. I received an order confirmation through email, but never received any shipping notifications or follow-ups after that. It was very hard to get any sort of update on my order after that because I did not have an account and made the purchase as a "guest". The order itself and product was great. The communication was lacking a little.
I was impressed by how fast and good the service was with this company. They constantly kept me updated on my order. And it arrived very fast. Unfortunately I didn't keep the shoes, but that was a problem with the manufacturer of the boots, not the store. I would definitely use this company again. They made the return process very easy also. Definitely an A in my book!
I recently purchased a hoodie from shoebacca only for it to be too big for me. The ease of returning was a breeze. I reordered the hoodie in a smaller size and received it in a timely manner. I was only given credit back on my source of payment within a few days. I really wished they had an exchange program where it would be so much easier for customers like us. Keep up the great work that shoebacca does. Bravo!
This is the second time I've shopped and ordered my shoes from Shoebacca and both times have had a great experience. I've now told so many people about the easiest way to buy new shoes. My wife still wanted to try shoes on before she bought them so I went with her to a shoe store and when she picked out a pair I pulled them up and compared them online with the same shoe at Shoebacca to show her the price difference.
This store has tons of options for my love of shoes!. I'll continue to shop here because I know if I have any trouble, customer service team will take care of my issue. Thanks so much to Trenice and Carlos for being personable.
I ordered shoes in my correct size the first time around from Shoebacca via amazon and I received the wrong shoe. After tons of emails, and time and even a return fee to amazon. I did get my shoes. When I started a new dialogue, to Shoebacca's credit, they gave me a refund but I would have appreciated the correct shoes the first time around and not waiting.
In the winter I require footwear with great tread as I live in Erie, PA. On the lake. My last pair of boots lasted three winters. I was so happt to find exactly what I wanted on sale, and delivered within a week.
The customer service as great and they are very professional the worked really fast to help me out. This was a great experience I would recommend to my family and friends and I would also be happy to use their services again Thank you
I got a really good deal on authentic shoes for the best price on the market. Shipping only took three business days. They forgot to send me a shipping confirmation but I was able to track it online through the order number. Good enough.
Your return policy is amazing. Everything is quick and easy. I had to call your customer service because I was having issues printing label and she was very courteous, professional and so helpful. I will be shopping with you in the future very soon!
I did not receive an email when my order shipped, although the email I received said I would be notified. Took over a week from order date to delivery, but this might be normal. I am spoiled by the delivery service of Amazon Prime.
Ordered some Lucchese boots and they got stuck in "processing" and was given the run around by customer service.
I will not be ordering from them again. The only reason I did was because everywhere else was sold out of the boots i wanted.
First time ordering from Shoebacca and it was a great experience! We were searching for soccer cleats and turf shoes for my kids and they had the sizes we needed and a good selection of styles. Shipping was free and very fast to arrive.
I was a little hesitant to buy from Shoebacca but decided to trust the site after researching the company and felt the good reviews outweighed the low reviews. The exact shoes, I ordered for my husband were over $30 cheaper from Shoebacca than I could purchase at a military base or Amazon. Shoes arrived within the window promised and my husband is pleased with the purchase.
I purchased some basketball sneakers for my son for his tryouts. I received cowboy boots instead. Customer service was awesome and made the return easy but who ever in the warehouse was not paying attention.
I've been wearing size 9 1/2 men's shoes for 60 years. Only a few times in all those years have I ever need a larger size. I ordered a size 10 this time, as I was ordering slip-on shoes. I couldn't even get my heels into them. They were at least a full size too small, maybe more.
When the shoes were not delivered when I had expected them the task of trying to track the shipment was very frustrating. It was extremely difficult to access or find a customer service with this company. I was about to give up when finally they arrived. They were several days late according to the delivery date.
I really don't prefer buying online especially shoes and cloths but my cousin regularly buy things online and he was the one who suggested me to buy shoes from shoebacca and i was really amazed with the quality and also the looks were great. Finally got a belief in online shopping. Thanks for maintaining the trust.
I was really hesitant to purchase from this website as I thought it was a scam or perhaps fake shoes being sold on the site. It turns out that I was really wrong. The quality of the shoes blew my mind. The shoes are affordable and is the real deal just as would get on the actual shoes website, for example, Puma or any other brand of shoes. The delivery was fast. I am going to buy more shoes on shoebacca. Thank you for your fast delivery and authenticity. Disclaimer: If you wear size 9 in shoes for example, you need to order 9.5 in order to fit your actual size. Same thing if you wear size 10, order 10.5 otherwise the shoe will not fit, it would be a little too small for your feet. This is is the case even for my shoes I bought from Puma's website before I came across Shoebacca so it is not shoebacca's issues.
I tried several pairs of boots with Shoebacca before finding the right pair. I never had any issues with returns or with receiving a new pair promptly. Shoebacca is a great site to locate hard-to-find styles and sizes.
Answer: Thank you so much for contacting us Patrick. We strive to give our customers 100% and want to always make sure you feel safe shopping with us. We are authorized dealers of every brand we sell and every item is brand new in the original box. If ever there is a problem we are always more than happy to assist.
Answer: Hi Joe, Can you please provide your order number so that we can look into this for you? Thank you!
Shoebacca has a rating of 3.8 stars from 7,460 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoebacca most frequently mention great price, fast delivery and customer service. Shoebacca ranks 5th among Shoes sites.