Shirtango

I wanted to order a cute birthday outfit for my daughter''s 2nd birthday and intentionally purchased from a black-owned business. In hindsight, I should have done my research and read even just one review before placing my order. After multiple attempts to follow up on the status of the order - I learned that I would not receive the shirt in time for my daughter's bday. It was going to be at least 5 weeks from the time I placed my order, even though they say over and over (and over) again "3-4 weeks." Below is a verbatim copy/paste of the email exchange that ensued when I asked to cancel the order because I was not interested in paying twice as much for shipping - as I did for the actual order.
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Shirtango: Hi, UPS charges $20 for 2-Day Shipping or we can get it to you on Friday for $15. Just let us know

Me: I'd rather not pay almost double for shipping than what I paid for the actual order and Friday is too late. Can I just cancel the order?

Shirtango: LoL, ok we will cancel your order, you should probably learn to read better or use common sense before placing a custom order. Good luck

Me: I assume your business will be extremely successful with customer service skills as strong as those. Also maybe don't say "3-4 weeks" if it's actually going to take 5+ weeks for one shirt. "Good luck" to you as well.

Shirtango: Feel sorry for your kid, make sure she doesn't turn out to be stupid like you Bye Karen

Me: Do you think if you spent less time harassing customers, you might be able to turn around a t-shirt in less than a month? Or no...

Shirtango: There's 6 people that work here and answer emails Karen, we make over 100 thousand a month in sales, clearly if you knew how to read you wouldn't be in this position. We sell to the poorest people around that's why you purchased from us because this was all you could afford.
You look like a nasty hoe in that picture, I'm assuming that's your pimp correct? Maybe you should ask him for a raise Since you can't clearly afford faster shipping. LoL
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Can't make this up, folks!

I ordered two shirts from this business. A few days after ordering I was curious as to when we would receive the shirts since they needed to be delivered by a certain time due to an upcoming event. I reached out to the business and asked them when my order might be shipping. The first response I received was unprofessional and rude. Instead of simply stating the facts, this person felt like they needed to belittle me by telling me that all orders take 3 to 4 weeks and "it says that on every single page". You know, this whole well are you too stupid to look type of $#*!. I then replied back very promptly and direct and said oh no OK well I'm gonna need a return then. The response that I received was shocking. You can read through the inhumane language spoken by this beast in the screenshots below. I will quote this animal's last email to me here as well:

From ShirtTango: "LOL, oh please peasant, you had already decided to cancel before we even replied back to you, what crack are you smoking. Stop pretending that we are the reason why you didnt want to pay for faster shipping when clearly you had already said to refund you before our response.
And what are you rambling about reading a website back and forth? The shipping info is posted twice on every single page, very hard to miss. Even if it wasn't stated their TWICE, what sort of moron purchases from a handmade custom website without checking the shipping info, no common sense? You're acting like we need your money, we make over 80 thousand a month in sales sweetie. LOL THE REAL REASON you don't want to pay for faster shipping, is because you CAN'T AFFORD IT, you had to use a coupon on a shirt that was already the cheapest on the internet, stop using us as an excuse because you cant afford faster shipping and you don't know how to read. Lol Pathetic"

Horrible Horrible! I placed an online order and instead of the "free shipping" option, I paid an extra 6.95 to get it faster. They promise on their "website" that they usually ship within 3-4 days. I ordered 3 children's shirts on 11/15/12, I still had not received them on 11/23/12, so I emailed to complain. I received an email response on 11/23/12 stating they would be overnighted to me. I still had not received my order on 11/26/12 so I emailed again and said I would cancel my order if it would not be shipped. I also requested a refund on my extra shipping I paid. They refused stating that that money they use to ship orders and I should not be refunded. I could either have them over night my order, or they would refund my 6.95 and they would not know when/if I'd receive my order. I replied telling them to over night my order. I received my package on 11/28/12. The only thing in it was 2 blank, white T-shirts heavily stained and dirty... nothing on them at all. NOT my order. I then emailed them for a refund, they state they sent my order. I sent them pictures of what I got, and they said that I faked the pictures to get free shirts and a refund. I opened up a dispute with Paypal, they replied to that dispute that I am the scammer trying to get money from THEM stating they sent me the order I placed. Basically my word against theirs, but I got scammed. They continued to email my husband saying some very vulgar things about a picture I have on my google website. I have now deleted that account. These people are taking people's money, and getting away with it. They NEED to be stopped, or they will scam a lot of other people that are just trying to buy Christmas presents etc. Word to the wise, verify ALL unknown websites. This website doesn't have a company phone number... it's a google phone number, I also got the package from some random person, no mention of the company name. Their Etsy account is FULL of bad feedback, I should have known! My order status on the website now says refunded, however, I know I'll never see my money. BUYER BEWARE!

UPDATE: he owner has replied to multiply post, the proof is in the pudding! They even responded to reviews from 2012 and 2014, just a week or two ago trying to defend themselves. Smh. So ready to argue must have overlooked the date! Think they replied to mine as well with a conversation I wasn't part of, childish. Guess screenshots don't mean nothing! If you notice all bad reviews left out emails, or cursed them out! Smh. So they are not honest people either!

To make long story short, just unprofessional and maybe a little ghetto( I am of color by the way) not sure if owner is of color, but if so this is another example of how complicated it is at times to support my own race. Now I don't have to say much just read email below, it explains it all.

I ordered last week sometime and realized today that I don't have alot of time before my daughters b. Day. Its Monday! So I reach out to initially check on standard time to see if order would be here in time. Granted, I am redoing her room as part of her b. Day so I been ordering stuff left and right and still work as well ( healthcare) so its been crazy! Therefore, I was not prepared to deal with foolishness but was forced to, the response to my concern were not customer service friendly in my opinion and phrases like " I clearly said in the email" and' do you sweety" are not professional at all. Thought I was having a conversation with a teenager with sass! OMG! Not for a business! Clearly, I am not alone and take great pride in writing this review! The screenshots don't lie, can't retract those words! Anyway, she canceled my order( beat me to it) then said something about catching me in a lie, at this point not sure if she was getting her convos mixed up. Not sure how asking about shipping is catching me in a lie? Things that make you go hmmm?
Anyway, be blessed stay Safe and find somewhere else to spend money, you regret it if you have to reach out to these people..