website thubmnail of Shipito
How would you rate Shipito?
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Saudi Arabia
2 reviews
0 helpful votes
Follow seshukumar s.
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Excellent
July 25, 2017

Kindly update local post office tracking in site automatically once courier was submitted to local post office by Air Mail Economy shipping, which will help us not to get this information from customer support. Also provide AirMail Economy destination country local office contact to get any information from them.

Date of experience: July 23, 2017
Switzerland
1 review
0 helpful votes
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Excellent service
December 14, 2018

Shipito was fast, cheap and easy to use. I use them for byuing products in US and Europe and I never had a problem. I will continue to use them and can highly recommend them for their excellent service.

Date of experience: December 14, 2018
Australia
1 review
4 helpful votes
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Lost my package in 2nd times.
When I've great deal with lower price my package was lost and they refunded as I've paid how about my offer and my effort with bidding in lower price?
They should reimbursed me with market price.
As id I've a deal and they took my deal & my effort.
Its unfair...

Date of experience: June 17, 2018
April B. Shipito Rep
over a year old

Hello Rahadian,

We are sorry about the inconvenience you have experienced with us. What is your Shipito suite number so we can better assist you please?

Thank you,
Shareen

France
1 review
0 helpful votes
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Thank you to Shipito to able me to get stuff from USA.
Always feel cool and happy to delivery my USA stuff to Shipito and then forwarded to me as well.
Fast and safe, not too expensive with a good quality of service.

Date of experience: December 26, 2019
April B. Shipito Rep
over a year old

Thank you for the review!

Brazil
1 review
0 helpful votes
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Best site
July 25, 2017

Best service and storage.
Detail with photos and situation of packs.
Delivery fast and with affordable prices.
Information fast and emails with all information about the prices and shippment.
Thanks a lot

Date of experience: July 23, 2017
New Zealand
1 review
0 helpful votes
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Andycapnz regards shipito
July 28, 2017

An excellent company with good email communication & prompt shipping standards.
My shipped goods have been looked after, - always arriving in good condition.
I HAVE FOUND that when l first used this company, the initial customs declaration form proceedure was a bit tricky. I think this could be a bit more intuitive for not very savvy computor users like myself. But I now navigate there web site reasonably we'll.
Shipping costs of course a subject to many changing variants of the business.At times l have thoughtt that some shipped items we're costly but other times very reasonable
THIS SERVICE enables me to ship items to new Zealand that would otherwise be almost impossible

Date of experience: July 27, 2017
Canada
1 review
0 helpful votes
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A great Experience
September 17, 2020

I am very happy with Shipito and would highly recommend them. I am from Canada and this was my first experience using them to buy things from the States and they exceeded my expectation.

Was told I would receive a package by September 26th and received it in a week on September 15th, very happy and will use them in the future.

Thanks again!

Date of experience: September 16, 2020
April B. Shipito Rep
over a year old

Thank you for your kind words.

Indonesia
1 review
4 helpful votes
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Be aware
March 29, 2017

My acount has been inactive without nontificaton, cust service shippito just say "Fraudulent" with no information details, im offers to sending them prove but this $#*!ing site just said sorry,, sory,, sorry
I dont know anymore, $500 lost, be aware on this company

Date of experience: March 29, 2017
April B. Shipito Rep
over a year old

Because we go to great lengths to protect our customers from fraud and strive to deliver packages promptly, we take your comment very seriously. Please message me with your customer # or order #, so that I can get to the bottom of this for you.

Nigeria
1 review
0 helpful votes
Follow Nk D.
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Great consolidation of products as they arrived in great condition. Consistent discussion with DHL to ensure all issues are solved and package delivered timely.

Date of experience: May 27, 2021
Australia
2 reviews
23 helpful votes
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Do not use shipito
December 23, 2020

I have a package with shipito where I paid over $400 in total for consolidation fee and shipping cost to Australia on the 3rd of December and tracking was provided. Today is the 24th and the package is still not trackable on USPS. Furthermore, customer service is not responding to messages and havent replied for a week. They also asked for my ID which I have uploaded, its been a week since and I have sent multiple messages to Shipito and there is no response. It is like they are not even trying and basically just completely disregard their customers. There is no sense of responsibility or doing the right thing or any empathy for their customers. I am not even sure how I can get any of my stuff back when a company can go so low.
Do not use shipito or you wont get your goods.

Date of experience: December 23, 2020
April B. Shipito Rep
over a year old

We are sorry this happened, I would like to see how we can make it right for you. Will you email us customeroutreach@shipito.com with your suite numb er? I would be glad to try to see what we can do.

Colorado
1 review
5 helpful votes
Follow Tony S.
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Incompetant staff, never answers your e-mails, send dammaged items then claim it wasnt them. No accountablility and they charge you extra fees not listed before you will gget your stuff - basically extortion. Don't bother this company is a joke.

Date of experience: November 6, 2018
Brazil
1 review
1 helpful vote
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Almost perfect
July 26, 2017

I have always been very well treated and my packages are quickly dispatched. The only complaint I have is that often at the time to purchase a sending method, FedEx shows as available and actually this option does not post to my postal code. So I don't have the option to send multiple paclages at a time, as USPS does not offer this option.

Date of experience: July 24, 2017
Indonesia
1 review
0 helpful votes
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I have been using shipito services for several years and never been dissapointed. They are very reaponsive to my questions, request, and any other things. They offer many benefits to their services. Their price is also very reasonable. To summarize, shipito will always offer you excellent service!
Thanks Shipito

Date of experience: February 3, 2018
April B. Shipito Rep
over a year old

Thank you for your feedback.

Denmark
1 review
0 helpful votes
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First time satisfied.
February 7, 2021

Used Shipito as a shipping proxy to the Netherlands. Everything worked as expected. Package was received and photographed, and sent out fast enough. Will use again when needed.

Date of experience: February 5, 2021
Algeria
1 review
4 helpful votes
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Terminated my account to get my phones
Hi im tired from shipito $#*! as a lot of us got scammed, harm from shipito lets make it public lets make them pay for it they cant just run away i invite any one to gran them to the court if you have a proof send it to me and lets make the m pay for it
Contact me with details: *******@gmail.com

Date of experience: June 14, 2018
April B. Shipito Rep
over a year old

We only terminate accounts when fraud is confirmed. We do not have an account with you name. If you could email Kris@shipito.com with your suite number I will be happy to review your account.

Brazil
1 review
10 helpful votes
Follow Daniel M.
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This company has a very expensive shipping, and VERY VERY bad verification issues.
They require more IDs than I currently have to ship the package to me.
With that much data about me they can very well steal my identity.
I have no idea on what to do since I already paid a lot for the package AND the shipping, and now I cant receive them.
If anyone can help me, send me an email at my anonymous account *******@hmamail.com

Date of experience: January 19, 2015
April B. Shipito Rep
over a year old

Hello Daniel,
The verification requirements have since been lowered and if you need further assistance please feel free to contact us at support@shipito.com. Thank you.

Canada
1 review
4 helpful votes
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They will accept your payment via PayPal, but they - do not trust PayPal?! WTF? Doesn't Paypal have verified accounts i. E. accounts that went through a rigorous verification process and are tied to North American bank account? And doesn't every North American bank account open process require 2 pieces of photo ID as well and you have to come in person?

So by leveraging Paypal verified accounts tied to North American bank accounts this Shipito business would be a no-brainer. Yet, they require "verification". Something is fishy BIG TIME.

Date of experience: August 28, 2015
April B. Shipito Rep
over a year old

Hello Vrna,
The verification is a way to help prevent fraud and also used for some of the mail forwarding documentation requirements.

Thailand
1 review
6 helpful votes
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Beware when you use their service. When package lost, they doesn't help you al all. They don't claim for you. They don't give you authorization to claim with courier either. All i ask is a paper of authorization so that i can claim with fedex myself.

Now i suspect they stole package themself. My package value is >6000$

I used shipito service more than 5 years since they start business. They used to by a good company. I don't know why but they turn out to be theif now

I suggest everyone don't ever use their sevice. Who used it now, please change company.

Date of experience: February 9, 2017
Mexico
1 review
0 helpful votes
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FRAUD! SCAM!
September 7, 2021

Hey no %50 dls Insurance on your $35 Dolar pacakage., consider it GONE! I spent more on their fees than the actual price tag of the product... they have proof of recieving but no proof of sending, and their excuse, well it must be your local delivery... total BS!

Date of experience: September 7, 2021
RU
1 review
4 helpful votes
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Lost my package in Minden NV after receiving. They tried to find it 3 weeks with no response on my questions about that. Didnt find, refunded 100usd for iPhone7 plus that i bought for 505 $, due mistake in custom declaration, that wasnt used because this parcel was lost in their warehouse!. But they only used it to decrease refund. In the Minden works thief that steals our goods and this company doesnt do anything.

Date of experience: November 7, 2017

Overview

Shipito has a rating of 2.8 stars from 872 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shipito most frequently mention customer service, credit card and special request. Shipito ranks 6th among Mail Forwarding sites.

service
171
value
171
shipping
169
returns
123
quality
161