ShinDigz

Although Shindigz promotes great products and discounts, please do not waste your time. Their customer service is TERRIBLE! I ordered products on 4/30 and waited 2 weeks to begin reaching out when my products were never delivered to my home. It took me a WEEK to get someone via chat (don't bother to call them via phone because they never answer and the automated person would just hang up the phone) in which SOME of my products were delivered on 5/28 (over a month after placing my order) I immediately opened my delivery and mistake 1- Ticket booth prop is damaged (cardboard dented and torn) mistake 2- customized banner is missing. Now I'm livid because I have an event to do 6/5 (placed this order in well enough time) and I have a damaged item AND a missing item. Tried reaching back out to customer service and this picture will give you great clarity on how talking to someone goes (this picture was taken after getting disconnected 3 times because LAUREN didn't have the answer for me)

So again... if you don't want to waste your time, don't order from here. You get what you pay for!

Ps: I NEVER leave reviews because I just don't have the time but for this one... I HAD TO!

I've ordered a lot of things online and have never experienced what Shindigz is currently putting me through. I ordered 17 yard signs for an event I was having on 5/2/21. After almost four weeks of waiting, 13 out of the 17 signs arrived. Three of the signs had a green hue on the faces of the people and four of the signs never arrived. Multiple copies of the same signs were included in the package as well. I called the number listed on the website four different times, sometimes staying on hold for upwards of 2 1/2 hours. I emailed four times too. I subsequently had to pay extra money to a another company to have the missing signs created in time for the event. I have been trying to contact someone to get a refund for the signs that never came and the signs that were damaged to no avail.The phone number that was listed on the website is no longer in service and the "contact us" mode of communication leads back to an automated reply saying someone will be in touch soon. I am beyond frustrated and at this point. I am putting in a formal complaint with the Consumer Protection Division for the state of Maryland to help me get my money back at this point.
DO NOT ORDER ANYTHING FROM THIS COMPANY!

UPDATE 5/31/2021
After this review and a report to the BBB I immediately received a refund from Shidigz. I have no idea if the bad reviews caused them to refund my money. But just wanted to update that they did something finally about it

Complaint:
I received half my order late after my venue date passed. I ordered them April 15th received May 17th. I kept them as I will use later. However the other half of my order never arrived. You can't speak to a person all you can do is use the chat online or email. The chat usually says there are no representatives available. I emailed them 8 days ago and get a canned response:

"Thank you for emailing Shindigz. Our Customer Care Team will respond to your email as soon as possible.

This past year has been challenging for everyone, but it's exciting to see the world opening up again and people beginning to celebrate with friends and family. Like many companies, we are eager to serve you and are ramping up after a yearlong COVID impact. We are adjusting and improving each day and our goal to serve you as quickly as possible."

Haven't heard a thing after 3 emails. Theft by no product received. Never will order from them again!

I ordered from this site for my daughter's graduation. I ordered the head cut outs on May 3rd, they charge me on May 7th, after charge the order was never updated. They never emailed stating the order was being processed or anything. I honestly forgot I had ordered from them. As graduation got closer, I reached out to them to check my order status. Well their site indicates you have to download a whole app to check the status. Well I download the "Shop," app and still not one update on the order. I then go to the website again and try to reach out to customer service. Well their customer service just consists of sending an email. If you try to call them, you get a recording and they direct you back to the website to the chat option. Well that chat option is just another email option for you to send another message. I haven't heard anything from them, no response to the 3 different emails I've sent to them. I have contacted my bank and disputed the charges because I haven't heard one word regarding my purchase. For my shipping I did Economy because I had ample amount of time for the items to arrive by graduation. If I could give less than 1 star, I would! I would give them a negative star. This company is HORRIBLE and a complete SCAM! Don't use them unless you can wait an eternity to receive your items. And maybe you will receive them, and maybe you won't. I am still waiting.
Hopefully my bank will honor my dispute because I have yet to receive anything or hear anything from this scamming company.

My order went to California and I live in Ohio, they did nothing to help me out with this. Disappointed

Placed customized thank you graduation cards for my duaghters party. Placed them on May 10th (12 only) and needed them by June 4th. According to their website this was not an issue. No cards, reach out to them, do not take calls, did not reply to emails. On line Chatted with someone on May 24th, who assured me I would receive them by the 4th. Told her I need to know for sure because if not, I have to order somewhere else. Her name was Lauren. Yes, Yes, you'll be fine. Still no delivery or any status of anything being done. Online chatted again on June 1st. Was told that I never gave a "need by" date and therefore, nothing was done and Lauren did nothing either. I explained that I took a picture of the chat, so I see I gave her a date. They didnt care, nor did it make any sense. I WILL SHOUT IT FROM THE ROOF TOP OF EVERY ORGANIZATION I BELONG TO AND ORDER FROM THEM. NO MORE! WE WILL NEVER PURCHASE A THING AGAIN, PLENTY OF COMPETITION! BYE BYE, $#*! DIGZ

I ordered from this company and my item was never delivered and it is very hard to get a hold of anyone to give you answers! Please do NOTTTTTTT order from them

Zero stars! Horrible customer service and liars! Over $1500 spent not delivered and can't get refund! Do not order from them!

Ordered June 3rd here it is July 18th, not even a tracking number, still says order being processed. Tried calling and emailing. DO NOT ORDED FROM THIS COMPANY

I must give it one star if I could I would give it negative stars. I placed an order online for my son's birthday party when I ordered it said would arrive by July 12 his party was on the 17th which gave me a cushion for a delay however when I kept checking the web site for updates it kept saying unfulfilled. I tried calling to get an update and was referred me to online chat with customer service I waited in that lineup for 3hrs. The rep stated I would have the 12 so I was okay with that. Later when I checked my email, I saw one from them. It stated I would not get it till the 26th. So once again I reached out to the online chat person. I got inline for them before they opened and again had to wait but this time it was 4hrs. She then quoted me the 26th and when I offered to pay more money to get it sooner, they denied me that option. When I asked to cancel my order, I was denied that as well. I waited till 11pm on the 26th of July my order still was listed as Unfulfilled then they would issue a refund. I don't know how they are still in business. Don't use them not worth it. I should of known there was an issue when there was no place on there site to leave a review and they were not on yelp.

Friends, do not read the poor reviews and think you'll be the exception. Two weeks late and destroyed

I ordered 2 big heads of two of my graduating children three weeks in advance as to avoid any issues. I never received an order confirmation. The tracking number that they provided me with wasn't valid so I was unable to track my package. When my daughter opened that box, she was livid that her graduation was in 2 days, and the person on the giant 36 inch Big Head was not her. She is is a Black female, and the person on the head was an older white male.

When I called to get the issue resolved, I was told that there was nothing they could do due to production having to remake the order. Now, I may be wrong in thinking that you can expedite a process and overnight the order to accommodate for your mistake - but maybe I expect too much when spending $60 on an order.

This wouldn't be so bad if I had received a full (not partial) refund. Being that I had multiple items in the order and I could still use ONE ITEM, they refused to refund me for it - despite the fact that I was told they would. I could've walked to the store to get the item that I was able to use. To make matters worse, my sister also ordered items form Shindigz for my daughter and she didn't receive her full order. They have successfully ruined the graduation surprise AND the party considering all decor was ordered through them! She has a balloon holder in her order that she can use later in life, so I am sure she won't be refunded in full either.

Spend your money elsewhere, and save your sanity knowing that your event will actually happen. The chance of them getting it wrong is higher than the chance of it being right!

*Oh, and order your Big Head stick and your banner and yard sign stakes separately. They don't even give you what you need to use the items you order given you actually receive it.

ZERO ************

Negligence in delaying my Next Day shipping and the totally inferior product of magnetic tape!
On Tuesday morning I placed a generous $380.66 order for parade float decorations to be shipped with "UPS Next Day Air Saver". It was important to me for delivery to arrive on Thursday to begin our float for the Saturday morning parade without last minute surprises so I paid $94.95 for this guaranteed next day shipping. Just when I was expecting delivery, I got email notification that my order had just shipped out. Upon calling, they confirmed that they did indeed charge me for Next Day but that they just didn't get it out in time for that to happen. Receiving the order close to 7PM on Friday meant that I was on the phone to UPS customer service more than once and totaling an hour on hold for delivery tracking. Of course, I had hired help on the clock who had to give up waiting for UPS with me and go home. So I paid for help which couldn't help and then two of us burnt the midnight oil trying to make up for lost time. What was meant to be a fun experience for all to share in building our float, turned out to be a last minute panic attack. This complaint is two-fold so read on…

Although customer service was helpful in calculating material quantities for my 10X20 trailer, they gave me a huge bum steer on the magnetic tape for securing the fringe to the metal trailer. After paying $178 for 2 rolls of the tape, we quickly discovered that it couldn't secure a chicken feather. It was useless and a complete waste of time and money. That is not the worst of it, though. We found out at the last minute and had to scramble with good old duct tape. Two major faux pas on their part were negligence in delaying my Next Day shipping and the totally inferior product of magnetic tape, which left me to my own devices at the very last possible moment. Never again!. No thanks to Shindigz for the fact that I didn't get to sleep the night before the parade.