Wifi overpriced, & you don't get a whole lot of it either. Their service is average at best. I would just look elsewhere to be honest. There are far better company's out there with a good CS desk, tech's who know their stuff, and a company that cares & backs up their client's. I don't think Shaw can be considered in the top anymore, they're just outdated now & every1 pretty much know's it. Unless they come up with something revolutionary I doubt they can make a comeback.

Anyways back in the day they where ok, but they never made any efforts to improve themselves while other companies did, & now they are paying for it in the loss of their customer base sadly.

Service

Value

Quality

teresa t.

5 reviews

74 helpful votes

“Waaay, too expensive”

7/20/15

I can only rate their internet service and the related help and support. The price of their internet service is far too much and I'm checking out other ISPs.

The customer service is good but somewhat slow, but I give the people 4 out of 5 the actual service as a whole very average and way too expensive. Too many interruptions to services with the slowest response time I've ever experienced from a Customer Service. But when u do get anyone they are usually professional and friendly.

Oh, and their website and sign in are so confusing you have to register for for everything. Right now, I'm juggling 3 bloody passwords just to get it going. Waste my time, will ya?

Customer Questions & Answers

1
Vote

Question:

I'm confused, do you guys charge me if I go over a certain amount of internet usage. I've heard yes and i've heard no. so what is it? thanks

Answer:

Hi Teresa, no Shaw does not charge if you go over the bandwidth allotment for a given month, however if you are consistently going over you will be contacted by their bandwidth team to change the plan to one that you will be able to stay under the limit stated on the website for each level.

By Tim S. on 10/6/15