ShareASale

Good Morning,

2 weeks ago, I logged into my Share A Sale account to find that it had been suspended. I immediately created a support ticket to try and find out why. I had a generic reply pretty quickly, but with no reason given.

I phoned support spoke to a lovely chap called Evan and enquired why my account had been suspended, all he could tell me was to read the Terms of Agreement and reply to the ticket if I thought the decision to be wrong.

I took time to carefully go through the agreement and struggled to find any reason or where I might have violated the terms, I also audited my site to look for issues. I replied to the ticket with my findings and heard nothing back.

I once again called support and got through to Evan again, who could only tell me that my ticket has been escalated to the managers, but could give me no more information, nor could he advise me on who else to speak to or what my next course of action might be.

So here I am in limbo, I have had to change networks and merchants because this issue is as far as I can see not being dealt with, could somebody please reach out to me so I can resolve any pending issues and get on with promoting my chosen merchants.

Many thanks.

I have been a blogger for over 10 years- worked with quite a few affiliate networks and I have found that shareasale has been the best overall. I have used their platform and prefer it over others for almost all of my links and programs I am signed up with.
Their platform recently got an update and it's been a wonderful change. Easy to find new companies to promote, easy to customize links for better tracking and they have been there to answer any questions that I might have.
I also have been a merchant in their network for over a year and that has been a great experience as well. As it takes time and work to run an affiliate program and get it running smoothly (not on the part of shareasale- just running the program in general) there are many resources for sending newsletters to affiliates, tracking reports and updating databases. Again, any questions have been answered and many hours spent on issues that I may have to get them resolved.
While it is the responsibility of the affiliate and merchant to use the program and generate their own income based on their efforts- shareasale provides training and helpful articles to better understand affiliate marketing, increase clicks, income and conversions. I have found these very helpful as the internet world changes often and keeping up on everything can become confusing and time consuming.

I've had mixed results and have used this site with two different companies I worked for over the last few years. But one thing that was consistent both times was the amount of fraud. I had to spend quite a bit of time invalidating sales that weren't legit. The process to invalidate them was at least easy to do except you had to do them one at a time. My most recent problem with them is that my boss started a campaign with them before I came on to manage it. He added me as an authorized user and I had no problem logging in and making changes. However, due to the amount of fraud we decided to take the program offline temporarily and revamp it. I called support to make sure we did this properly. After it was said and done, I can't log in anymore and I'm the one who is trying to revamp the campaign. My boss's login is the only one that will work when its taken offline and when he logs in the system wants you to start a campaign from scratch. It isn't even showing the still active sales in order for us to verify them and invalidate them for fraud if necessary. And of course support never told me this would happen when I talked to them even though I explained our intentions.

I've been a full-time affiliate marketer for over 10 years and am so confused at the number of negative reviews. They were one of the first networks I joined and one that I am most active with still today.

Unfortunately I think people who have bad experiences in affiliate marketing in general always blame the network that they joined rather than the mistakes that they made.

I've been both a merchant and an affiliate on ShareASale and have found them to be one of the most transparent, honest networks in the industry. I seek them out at every conference to see what is new. I follow their blog for advice. I attend some of their webinars. They make every effort to try to educate their partners and work for the good of the ENTIRE industry (like being an Industry Champion of the Performance Marketing Association).

If you want to know if ShareASale really works, ask one of us who have worked with them for many years successfully because it's not a "secret." You read the guidelines, you ask for help when you need it, and you proactively manage your account using the data and tools in their system.

There's no hiding my love for ShareASale. Not only is the network's ThinkTank conference directly responsible for my rise in affiliate marketing over the last five years, I find the network itself to be the most easy to use with the best tools and the friendliest support. From tools like Make A Page, Product Showcase and Product Discovery bookmarklet, which all make it easy to include affiliate links in my posts, to the shiny new interface that makes it a cinch to find new merchant partners, it's rare I'll find something I don't like in ShareASale... and when I do, I relay my thoughts to the team and they try to fix it.

Brian & Co. Go to great lengths to educate affiliates, merchants and OPMs alike so everyone succeeds.

I have been trying to complete 30 thousand dollars in affiliate fraud as a merchant that happened when we had a change in employment and leadership in our company. In the transition of our employees roles and responsibilities over the course of a week the affiliates were not being as carefully reviewed on our end. Only 7 or so fraudulent affiliated were accepted but the issue caused around 30K in fake sales that soaked up time on the fulfilment and supply chain allocation end as well as the countless hours to go and void each individual transaction after confirming with in our shopify system that the order was in fact returned or fraudulent. Because there is no real customer service and you have to redirect outside of your profile account to even file a ticket, it takes forever for back and forth and there is no notification to tell you you have a response you just have to go check it no matter what, terrible for work flow. I have asked 5 times for a phone call because I cannot get someone to answer their listed number. Today finally I was given available times they could schedule a microsoft meeting, still cant hop on a call. We have currently 7K is returned commissions that I don't know if those funds will get returned to us or if we have to file a suit against them for these funds that were auto billed during the affiliate fraud and not returned but are now showing as a credit to pay out other affiliates. Do not use Share a Sale they are terrible for merchants and they seem to have no accountability for the affiliates they give accounts too which I would think would affect actual affiliates negatively as well.

They are just trash, waste of time and absolutely useless, they think they are smart but such a big losers.

Shareasale's policy when it comes to merchant abuse is to basically do nothing. Basically, they are willing to be complicit to theft.

I recently had all of my commissions reversed on my from a particular merchant due to "a vilation of their merchant agreement". I approached shareasale and they said that my only recourse was to talk to the merchant.

I tried multiple times to contact the merchant and presented multiple screenshots both from their shareasale merchant page and their actual website showing that not only was I not violating their policies, they explicitly stated that there were no restrictions both on their ppc guidelines as well as their own affiliate page on their website.

After being ignored I tried to ask shareasale for help and was told that there was nothing they could do.

To put it simply, shareasale has shown that they are fine with merchants engaging in fraud.

It blows my mind. Every other network I've worked with will investigate issues and if warranted will back the affiliate up.

Before you spend a lot of money promoting a merchant on shareasale make sure you get 1 or 2 payouts from them first.

If the merchant belongs to any other affiliate network I strongly recomend you promote it through the other affiliate network instead of shareasale.

I have been a faithful affiliate of Shareasale for nearly 9 months without a problem. Drove alot of quality leads and sales, spending all of my commissions on advertising for their merchants.

So today, I log into my account to verify my payment for the month. I notice that the payment was rejected and my account was limited without cause or warning. So, I call their company and Bethany, an extremely useless customer service rep, said she would create a ticket and would send it to the managers (who, mind you, aren't there, yet somehow remotely just got done cancelling my payment). I wait a few hours and go to log into my account, and low and behold - I can no longer log in! So, I call back, and again Bethany remembers me and states that they can do these things without cause or warning, and that these 'managers' would contact me.

No matter what the terms of service are, is it not a NORMAL business practice to contact the affiliate (or partner) to tell them something isn't right? I received no emails whatsoever, and STILL haven't heard a peep.

Also, this Bethany woman stated they do this to protect the merchant. Funny - alot of merchants would fail to exist without the efforts of affiliates. WE go out and promote for them, saving them advertising expense, time, and find their targeted sales.

I am owed in the neighborhood of $2,116.00 - which I am now going to have to litigate to get. Which, I will succeed in getting.

BEWARE of this company - Pepperjam is a better affiliate program that actually cares!