ShareASale Questions & Answers

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Here’s what consumers have asked with answers from ShareASale staff and previous consumers.

11 questions answered
9% answered in 1 day
Question:

It doesn't seem to matter if i get 300 clicks or two. i haven't made a single sale with shareasale since i started promoting again. the reason i stopped before was that sales just stopped, as if someone flipped a switch. i joined one merchant and made two sales in the first week. after that, zero. as if the merchant, or shareasale, had turned off the tracking. i've since had highly niche-related links clicked hundreds of times without a single sale. i used to love shareasale because it was the only parasite-free affiliate network. i never made a lot of money but i regularly made sales. however, now i have literally hundreds of highly targeted links and no sales for months, so i now want to ask directly - can a merchant remove tracking code so that the initial click is registered but not the resulting sale? if so, is this something shareasale can check? does shareasale ever remove an affiliate's tracking code before point of sale or turn it off?

Answer:

Neva - we check up on things all the time, and yes there can be mistakes, removal of tracking code, etc... it can happen though it is pretty rare. If you email me to brian@shareasale.com I would be happy to look at your site, look at the Merchants you are promoting, and make sure that there are no tracking errors or anything along those lines. I many even be able to help you figure out why those clicks are not buying.

By Brian L.,
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Question:

I am one of your merchant and i am not happy with your company. i messaged you guys several times about refund but you guys have ignoring me. what is your refund policy? and why are you guys ignoring my messages. ahmet karadag

Answer:

Ahmet - we have not ignored your messages. We've emailed back with suggestions on how to grow a real Affiliate Program. Launching a program, and expecting results within a week or two is just not how this channel operates, especially in the middle of Q4. We're happy to try to help you.

By Brian L.,
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Question:

Does share a sale even pay their for the work their affilicates do at all? is it even worth trying and how long does it take to get paid for the work you put into it? tanya

Answer:

Yes, ShareASale has been in business for 15 years consistently paying out commissions every month.

By Brian L.,
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Question:

Hello, i am based in the uk, am i still able to use shareasale?

Answer:

Yes, ShareASale is available to be used from the UK as both a publisher and advertiser.

By Brian L.,
Question:

Can i keep a condition that if i do not find any sale with the person whom i approve then i should not be charged charges only if sale happens

Answer:

Praveen - there are a number of different things you can setup including a Cost-Per-Sale, Cost-Per-Lead and Cost-per-Click - I would recommend contacting our Sales Department who can help you with further questions at sales@shareasale.com or calling our office number located on our website.

By Brian L.,
Question:

How do i get the website i paid for last week restored??????

Answer:

Joan - we don't sell websites so I am not sure what you are referring to. You can reach our support department at shareasale@shareasale.com and please provide as much detail as you can as to what you are referring to.

By Brian L.,
Question:

Is it a rip off

Answer:

No, and ShareASale is free to use as a publisher and affiliate marketer. We have been in business since the year 2000 and recognized as a leading platform in the industry. If you have further questions about either setting up an affiliate account, or a merchant account at ShareASale you can always contact us via our website.

By Brian L.,
Question:

I am a private label seller on amazon, with my own product ad on amazon. i am looking for a affiliate program that does an cps only. my inventory is in the fba warehouse

Answer:

John - to run an Affiliate Program utilizing ShareASale's network you would need to sell directly on your own website or platform. Unfortunately, selling on Amazon would not work in this case. If you do decide to move to selling direct on your own we'd be happy to discuss the benefits of the network with you.

By Brian L.,
Question:

Why do i have to pay to be an affiliate and promote your company?

Answer:

Cynthia, Being an Affiliate, is free. There is no cost. I'm not sure what you are looking at, but you may be looking at the pricing for Merchants. (Merchants pay to be promoted by the Affiliates that are on ShareASale).

By Brian L.,
Question:

Can shareasale be integrated with paypal?

Answer:

No.

By Melchor O.

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