Shapeways

They messed up my gold purchase etching it all nasty on the inside. Wouldn't recommend them for jewelry as their polish job was trash too.

I try to refrain from writing negative reviews but the customer service was terrible. I realized I made a mistake in my order and submitted a cancellation request immediately after placing the order. They ignored it and began printing 24 hours later. When I contacted them to ask why it printed, they said that they saw the order first. Since it was already in the printing process, I asked if they could change the shipping terms to basic, that was the original mistake I made. They said they could but would not refund me the difference. I asked for a supervisor or a manager and was contacted by Lefteri, a senior customer service representative. Everyone in this process was beyond useless. I don't know why they have a customer service team at all. Decent printing though

When ordering and item is canceled in the order
It will be adjusted once shipped
Just have to watch they dont charge you again in a second charge for the item cancelled
No good to talk with them they say you just dont understand
Have screen shots sent them but yeah its me thats stupid and do not understand the process
Going back and forth w them is a waste of time
Husband loves the prints
Credit union is alwasy aware of how placed holds on funds
So
Just watch your account
But the products are great but shapeway is the middle printing man

If you wish to print in well established materials then Shapeways website is fast and efficient. Want to print in one of their newer materials? Good luck!
You first have to register' for the material you want. You can't place an order in the normal way (they don't tell you this), instead you must engage in correspondence with an administrator who, seemingly, is unaware you can't place an order through their website. I've failed so far to get an order placed and i'm ready to give up!

When I ordered six rings to be customized for my hyper mobile fingers, I went over my numbers multiple times before I send them to the maker. I got them in the mail only two of them actually fit. They said they could refund one of them because it was broken but I said to wait because they were supposed to be remade. They were never we made. I even took a new measurements of my fingers and resend them. Understand that shape ways itself is supposed to be a hub for 3-D printers to get work through, but you also think that they would know if their printers were reputable or not. Not fun to waste money.

Ordered a custom pendant as an anniversary present. Unhappy with the result.
It came much larger than designed and rough with pointed edges (when it was specified to have a round polished finish).
No refund policy. No replying to emails.
No customer service.
I will say the shape and strength appears well crafted and understand some of the difficulties posed by 3D printing, but no communication with their customers is their let down.

My D&D miniature orc 3D print came out in VERY poor quality compared to its MASSIVE price! $7.15 originally, came out to about $16 dollars for a very SMALL & low-quality print!

Not only is Shapeways such an astonishly low-quality for its price, but it is misleading when it comes to its MASSIVE added shipping prices. They will hold onto your item in order to make you pay more to get it quicker. And the day they say it will ship IS NOT the arrival date, but instead, it is the day they sent it out! Is there a delay when paying extra for faster shipping? Too bad!

It is good for cheap low quality prototyping, but it takes what feels like forever to get your pieces and they always say they are back ordered. Also, poor customer support.