- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Communication from Shapeways was poor, resulting in additional printing and additional costs. Their team put their profits as a priority over my company's satisfaction and project success.
Tip for consumers:
Thoroughly document and talk through your project with a rep, any mistakes or miscommunication will be put on your fault and cost.
Products used:
Printed 3D models.
Jon M.'s review of Shapeways earned a Very Helpful vote
Jon hasn’t received any thanks yous.
Jon doesn’t have any fans yet.
Jon isn’t following anybody yet.
Empty.
I spent a week with their support trying to get my N Scale designs ready for Shapeways to sell my...
Hey Jon T,
I am sorry for the confusion that happened with the customer service team and really want to help amend this mistake. Please reach out to me directly at Stevew@shapeways.com and I will personally help you with this order and any future orders that you produce with Shapeways.
Best,
Steve Weart