Eduard A.

I try to refrain from writing negative reviews but the customer service was terrible. I realized I made a mistake in my order and submitted a cancellation request immediately after placing the order. They ignored it and began printing 24 hours later. When I contacted them to ask why it printed, they said that they saw the order first. Since it was already in the printing process, I asked if they could change the shipping terms to basic, that was the original mistake I made. They said they could but would not refund me the difference. I asked for a supervisor or a manager and was contacted by Lefteri, a senior customer service representative. Everyone in this process was beyond useless. I don't know why they have a customer service team at all. Decent printing though