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Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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I initially ordered 2 since i wasnt sure of how they would fix. I ordered 2xl and they are the most comfortable bras ever. I already ordered more.
Purchases items, good quality, support. Had an issue with one of my purchase, it wasn't received, complained and received my shipment shortly after. Great customer service
So comfortable and easy to wear, the black one needed the back extender otherwise a great fit.
These cami's are so comfortable that I got another set of the 3 colours. So have 6 now and very happy with them. Shapermint have never disappointed me each time I have purchased something.
I received my bras relatively quickly, considering it was the holiday season.
Not all of the tank top bras fit the same. Make sure you read the descriptions carefully and I would suggest to ask questions before buying. And even if you do order the wrong size, They have a great customer service team and returns/exchange policy. I would recommend this store.
Customer service was very helpful. Product was great, very comfortable. Also made of great quality fabric.
I really do like the shapermint shaper that I have. It really does not roll down.
Shapermint has an amazing team ensuring the quality and satisfaction of its customers. I'm super impressed by the customer service when i had enquiries and all.
Customer service was wonderful. I did a review and I don't think it made the cut. I recieved emails to address my issue and they replaced the item. Then I received follow up email with tracking information. Customer service is on point! Will definitely continue shopping Shapermint!
Very helpful and satisfied with my experience. Customer service was prompt and responsive.
Wrong size sent in beginning & young lady was gracious & ordered another one my size different color. Wore it on day. Not impressed.
Very good customer service, and I love the product. I was doing an exchange, and they were very helpful and friendly. My order also shipped in a timely matter.
Excelente Servicios. Exceptional customer service and all of the associates that work at that point are absolutely fantastic and extremely helpful with all of the customers needs. Sinceramente; Roberto Carbajal Markovich.
Customer service is definitely above and beyond what we've come to expect from online shopping. Two items were wonderful while sadly I could not use the other two but it was not the fault of the items or the company. Staff offered service with a smile so who could ask for more. They notified me when the returned items were received and promptly refunded my payment. Thanks Shapermint!
Easy to pull on, great coverage of the tummy and pulls in the right areas, love them
Glad you love them, Vanessa. Please let us know if you need anything, okay? Happy New Year!
Ordered first bra, wasn't sure of size, received it in no time, tried it for 3 days and decided I needed larger size. They sent me a replacement in next size up and it does fit/feel better. Didn't have the hassle of returning the first one, they said donate it, which is wonderful! Very satisfied.
We appreciate you sharing this, Peggy. Please get in touch if you need anything else. Stay awesome, gorg!
Love the bras so comfortable! Customer service is amazing!
This truly warms our hearts, Kelly. Please get back to us if you need anything, okay? Stay awesome!
This was a present for someone special. She loves them.
Awww that's really perfect! Thank you so much for sharing and let us know if you need anything, okay? Have a good one!
Should have gone smaller size, because the fit is very well
We hear you and we can do that, Viola. You can reach us out thru our Facebook Messenger http://m.me/shapermint or shoot us an email at hello@shapermint.com. Thanks!
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
We'd love to know more about what happened, Katherine. Let's talk about it. DM us your order details so we can check on it. Here's where: http://m.me/shapermint