business logo of Shapermint

ShapermintReviews 7,380

3.1

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Shapermint?
grey star
grey star
grey star
grey star
grey star

Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
376
value
362
shipping
385
returns
255
quality
352
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Cynthia L.
Unfollow Cynthia L.
Send Message
Share Review
Report Review

Most comfortable bra ever!
January 4, 2021

I initially ordered 2 since i wasnt sure of how they would fix. I ordered 2xl and they are the most comfortable bras ever. I already ordered more.

Date of experience: January 4, 2021
Canada
1 review
0 helpful votes
Follow Denyse F.
Unfollow Denyse F.
Send Message
Share Review
Report Review

Sharp Shapermint
January 4, 2021

Purchases items, good quality, support. Had an issue with one of my purchase, it wasn't received, complained and received my shipment shortly after. Great customer service

Date of experience: January 4, 2021
Australia
1 review
0 helpful votes
Follow Jane W.
Unfollow Jane W.
Send Message
Share Review
Report Review

Comfy bras
January 4, 2021

So comfortable and easy to wear, the black one needed the back extender otherwise a great fit.

Date of experience: January 4, 2021
Australia
1 review
0 helpful votes
Follow Josie A.
Unfollow Josie A.
Send Message
Share Review
Report Review

Best purchase made. Love the Cami
January 4, 2021

These cami's are so comfortable that I got another set of the 3 colours. So have 6 now and very happy with them. Shapermint have never disappointed me each time I have purchased something.

Date of experience: January 4, 2021
Wisconsin
1 review
0 helpful votes
Follow Sharon C.
Unfollow Sharon C.
Send Message
Share Review
Report Review

Great bra, fast shipping.
January 4, 2021

I received my bras relatively quickly, considering it was the holiday season.

Date of experience: January 4, 2021
California
1 review
0 helpful votes
Follow Maria E.
Unfollow Maria E.
Send Message
Share Review
Report Review

Not all of the tank top bras fit the same. Make sure you read the descriptions carefully and I would suggest to ask questions before buying. And even if you do order the wrong size, They have a great customer service team and returns/exchange policy. I would recommend this store.

Date of experience: January 4, 2021
Massachusetts
1 review
0 helpful votes
Follow Anabela X.
Unfollow Anabela X.
Send Message
Share Review
Report Review

Comfortable
January 4, 2021

Customer service was very helpful. Product was great, very comfortable. Also made of great quality fabric.

Date of experience: January 4, 2021
Georgia
2 reviews
0 helpful votes
Follow Jayne M.
Unfollow Jayne M.
Send Message
Share Review
Report Review

Shapermint Review.
January 4, 2021

I really do like the shapermint shaper that I have. It really does not roll down.

Date of experience: January 4, 2021
Singapore
1 review
0 helpful votes
Follow Rebecca D.
Unfollow Rebecca D.
Send Message
Share Review
Report Review

Awesome
January 4, 2021

Shapermint has an amazing team ensuring the quality and satisfaction of its customers. I'm super impressed by the customer service when i had enquiries and all.

Date of experience: January 4, 2021
Georgia
1 review
0 helpful votes
Follow Wannetta K.
Unfollow Wannetta K.
Send Message
Share Review
Report Review

Wonderful!
January 4, 2021

Customer service was wonderful. I did a review and I don't think it made the cut. I recieved emails to address my issue and they replaced the item. Then I received follow up email with tracking information. Customer service is on point! Will definitely continue shopping Shapermint!

Date of experience: January 4, 2021
Canada
1 review
0 helpful votes
Follow Audrey Z.
Unfollow Audrey Z.
Send Message
Share Review
Report Review

Excellent service
January 4, 2021

Very helpful and satisfied with my experience. Customer service was prompt and responsive.

Date of experience: January 4, 2021
Florida
2 reviews
0 helpful votes
Follow Katherine E.
Unfollow Katherine E.
Send Message
Share Review
Report Review

Great service
January 5, 2021

Wrong size sent in beginning & young lady was gracious & ordered another one my size different color. Wore it on day. Not impressed.

Date of experience: January 4, 2021
Shapermint R. — Shapermint Rep
over a year old

We'd love to know more about what happened, Katherine. Let's talk about it. DM us your order details so we can check on it. Here's where: http://m.me/shapermint

Indiana
1 review
0 helpful votes
Follow Lisa U.
Unfollow Lisa U.
Send Message
Share Review
Report Review

Exchange
January 4, 2021

Very good customer service, and I love the product. I was doing an exchange, and they were very helpful and friendly. My order also shipped in a timely matter.

Date of experience: January 4, 2021
Arizona
1 review
0 helpful votes
Follow Roberto J.
Unfollow Roberto J.
Send Message
Share Review
Report Review

EXCELENTE SERVICIOS.!
January 4, 2021

Excelente Servicios. Exceptional customer service and all of the associates that work at that point are absolutely fantastic and extremely helpful with all of the customers needs. Sinceramente; Roberto Carbajal Markovich.

Date of experience: January 4, 2021
Florida
1 review
1 helpful vote
Follow Jean Z.
Unfollow Jean Z.
Send Message
Share Review
Report Review

Great doing business with you
January 4, 2021

Customer service is definitely above and beyond what we've come to expect from online shopping. Two items were wonderful while sadly I could not use the other two but it was not the fault of the items or the company. Staff offered service with a smile so who could ask for more. They notified me when the returned items were received and promptly refunded my payment. Thanks Shapermint!

Date of experience: January 4, 2021
Australia
1 review
0 helpful votes
Follow Vanessa M.
Unfollow Vanessa M.
Send Message
Share Review
Report Review

Shapermint boyshorts
January 1, 2021

Easy to pull on, great coverage of the tummy and pulls in the right areas, love them

Date of experience: January 1, 2021
Shapermint R. — Shapermint Rep
over a year old

Glad you love them, Vanessa. Please let us know if you need anything, okay? Happy New Year!

Michigan
1 review
0 helpful votes
Follow Peggy Q.
Unfollow Peggy Q.
Send Message
Share Review
Report Review

They mean what they say
January 1, 2021

Ordered first bra, wasn't sure of size, received it in no time, tried it for 3 days and decided I needed larger size. They sent me a replacement in next size up and it does fit/feel better. Didn't have the hassle of returning the first one, they said donate it, which is wonderful! Very satisfied.

Date of experience: January 1, 2021
Shapermint R. — Shapermint Rep
over a year old

We appreciate you sharing this, Peggy. Please get in touch if you need anything else. Stay awesome, gorg!

Canada
2 reviews
0 helpful votes
Follow Kelly I.
Unfollow Kelly I.
Send Message
Share Review
Report Review

Awesome Bra
January 1, 2021

Love the bras so comfortable! Customer service is amazing!

Date of experience: January 1, 2021
Shapermint R. — Shapermint Rep
over a year old

This truly warms our hearts, Kelly. Please get back to us if you need anything, okay? Stay awesome!

Florida
1 review
0 helpful votes
Follow M C.
Unfollow M C.
Send Message
Share Review
Report Review

This was a present for someone special. She loves them.

Date of experience: December 31, 2020
Shapermint R. — Shapermint Rep
over a year old

Awww that's really perfect! Thank you so much for sharing and let us know if you need anything, okay? Have a good one!

Michigan
3 reviews
0 helpful votes
Follow Viola P.
Unfollow Viola P.
Send Message
Share Review
Report Review

Fit like a glove
December 31, 2020

Should have gone smaller size, because the fit is very well

Date of experience: December 31, 2020
Shapermint R. — Shapermint Rep
over a year old

We hear you and we can do that, Viola. You can reach us out thru our Facebook Messenger http://m.me/shapermint or shoot us an email at hello@shapermint.com. Thanks!

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


+153