Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Absolutely love the tank & tights, bought the lg, the fit is amazing. I love them and will buy more at a sweet discount
Love the fit and so comfortable. Doesn't feel like your wearing a bra. No crazy uncomfortable underwires.
We suuuper appreciate this, Cynthia! Thanks for sharing and stay awesome!
The camisole is comfortable but didn't do what it is supposed to do (to hold the tummy in). Shapermint is kind to send me 1 size smaller to try. Unfortunately, you didn't work for me still :(
Oh no! Please know that our exchange is not limited to get a different size, we can only get you a different style and brand. To better help you out, please send us a chat using this link. http://m.me/shapermint
Ordering is easy and convenient. I love that there are never any hassles in returning items or getting a refund. I would highly recommend Shapermint to friends and family.
Thank you for sharing this, Deanna and we look forward on your next purchase. Stay awesome!
Clothing that fits every curve! What a wonderful thing to wear every day!
I love the cami I got. There is only one problem that I have and it is the cami rolls up on me if not tucked in. Otherwise I love it
Rolling sometime has something to do with the size or style. To better help out, please send us a chat using this link. Thanks! http://m.me/shapermint
The staff are amazing and my shopping experience certainly, could not have been better. I found however the bra did not give me enough support to wear all day at work. OK for at home. The band kept rolling so I had to keep adjusting. Love the fabric, but needs adjustable straps and firmer sides for support. Have been looking for a wireless bra for a while, unfortunately this is not the one for me :(
We hear you and we are so happy that you find our service exemplary. Just stay in touch if you need anything from us, okay? Stay awesome!
The shipping was on-time, which is rare and amazing during this pandemic! Also cool is that they sent me a coupon code for more purchases! Also, their products are perfect: quality, beauty, comfort.
Yasss! Louder, girl! Thanks for sharing this, and we look forward on your next purchase. Stay dashing!
The product is what was waiting for just little tight but doing perfect work
Awww! We truly appreciate you sharing this, E! Stay awesome, and we look forward to your next purchase.
First purchase of two leggings were late in arrival - it took 3 months due to covid. During this time they had refunded the money (good customer service) and I still received the leggings and was an opportunity to check out the sizing I had ordered. Gave them to a friend as it didn't fit and was a recommendation of their product.
Ordered another two and a spanx top and quite happy with them. Will go back again.
We are soooo glad that our shaping cami is working on you, M! Please stay in touch if you need anything, okay? Stay awesome!
I received my first Shapermint Empetua® High Waisted Shaping Leggings November 2020 and was loving it! Then after just a few days later while putting it on a torn was made! Went to the chat online explain what happened and they sent another in the mail! I am sold...
We're so happy to see how you're satisfied with our service, Daphine. Please, continue spreading the word and we would love to see you on your next purchase. Stay awesome!
Absolutely love the tank tops and pants.
I wear them all the time, together and separate.
I purchased black and white because they go with everything. They are slimming and comfortable.
This just made our day, Dawn! Thank you for sharing and we just can't wait on your next purchase. Stay awesome!
Could someone please check on my delivery. It never showed up. Thank you.
Oh, no! Sorry for the trouble, Barbara. We'd love to check and see what happened. Please send us your order details here: http://m.me/shapermint so we can take a closer look at it.
If I find something doesn't fit right, Shapermint is probably the best company I have worked with yet to help with returns, exchanges, fitting and response time!
I saw these leggings advertised on Facebook so I ordered them. When I received them i was very pleased with them. They felt good on and they fit me goid.
Everything i put on rolls down when I bend over. Its my odd potato shape. This did not! It slims and makes my bum look better. Very comfortable.
So easy to order and was great quality when I recieved my product. I bought 2 pair of the shapping high waisted legging.
I am going to order a couple bras and thank tops now.
Couldn't get enough of good stuff, Susan? You can totally blame us! We are very happy about this too. You're awesome!
I have really enjoyed my experience with shapermint.
You've got the smile whole team smiling here, Julie! We can already tell how you look fire wearing your shapewear.
The items that I ordered did not fit at all, but Shapermint support staff sent me new products the correct sizing. I am very impressed with that and the quality of the garments.
We'd love to see you wearing them, Nathan! Don't forget to tag or mention us! Happy 2021!
Order went smoothly. Got my order pretty quick. Kept getting emails stating there was a big sale which actually wasn't. The bra I like was the same price during the big sale that it was before December. Only discount i got ended up only being free shipping.
We got you, Judy! Slide us a DM through this link for a discount: http://m.me/shapermint
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
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Oh yesss! Thank you sooo much for sharing, Judye. To get some exclusive deals, you can tune in to our newsletter available on our webpage. Or you can chat with us using this link. Thanks! http://m.me/shapermint