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ShapermintReviews 7,380

3.1
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Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
376
value
362
shipping
385
returns
255
quality
352
This company responds to reviews on average within 4 days
California
1 review
0 helpful votes
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Love them tank & tights
January 8, 2021

Absolutely love the tank & tights, bought the lg, the fit is amazing. I love them and will buy more at a sweet discount

Date of experience: January 8, 2021
Shapermint R. — Shapermint Rep
over a year old

Oh yesss! Thank you sooo much for sharing, Judye. To get some exclusive deals, you can tune in to our newsletter available on our webpage. Or you can chat with us using this link. Thanks! http://m.me/shapermint

Virginia
1 review
0 helpful votes
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True kind bra
January 8, 2021

Love the fit and so comfortable. Doesn't feel like your wearing a bra. No crazy uncomfortable underwires.

Date of experience: January 8, 2021
Shapermint R. — Shapermint Rep
over a year old

We suuuper appreciate this, Cynthia! Thanks for sharing and stay awesome!

Singapore
1 review
0 helpful votes
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Didn't work for me
January 8, 2021

The camisole is comfortable but didn't do what it is supposed to do (to hold the tummy in). Shapermint is kind to send me 1 size smaller to try. Unfortunately, you didn't work for me still :(

Date of experience: January 8, 2021
Shapermint R. — Shapermint Rep
over a year old

Oh no! Please know that our exchange is not limited to get a different size, we can only get you a different style and brand. To better help you out, please send us a chat using this link. http://m.me/shapermint

California
1 review
0 helpful votes
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5 Star
January 8, 2021

Ordering is easy and convenient. I love that there are never any hassles in returning items or getting a refund. I would highly recommend Shapermint to friends and family.

Date of experience: January 8, 2021
Shapermint R. — Shapermint Rep
over a year old

Thank you for sharing this, Deanna and we look forward on your next purchase. Stay awesome!

Montana
2 reviews
0 helpful votes
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The Hug is real!
January 8, 2021

Clothing that fits every curve! What a wonderful thing to wear every day!

Date of experience: January 8, 2021
Florida
1 review
0 helpful votes
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Cami
January 8, 2021

I love the cami I got. There is only one problem that I have and it is the cami rolls up on me if not tucked in. Otherwise I love it

Date of experience: January 8, 2021
Shapermint R. — Shapermint Rep
over a year old

Rolling sometime has something to do with the size or style. To better help out, please send us a chat using this link. Thanks! http://m.me/shapermint

Australia
1 review
0 helpful votes
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Good product, just not for me
January 8, 2021

The staff are amazing and my shopping experience certainly, could not have been better. I found however the bra did not give me enough support to wear all day at work. OK for at home. The band kept rolling so I had to keep adjusting. Love the fabric, but needs adjustable straps and firmer sides for support. Have been looking for a wireless bra for a while, unfortunately this is not the one for me :(

Date of experience: January 8, 2021
Shapermint R. — Shapermint Rep
over a year old

We hear you and we are so happy that you find our service exemplary. Just stay in touch if you need anything from us, okay? Stay awesome!

Washington
1 review
0 helpful votes
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Wonderful!
January 8, 2021

The shipping was on-time, which is rare and amazing during this pandemic! Also cool is that they sent me a coupon code for more purchases! Also, their products are perfect: quality, beauty, comfort.

Date of experience: January 8, 2021
Shapermint R. — Shapermint Rep
over a year old

Yasss! Louder, girl! Thanks for sharing this, and we look forward on your next purchase. Stay dashing!

GB
1 review
0 helpful votes
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Great product and service
January 7, 2021

The product is what was waiting for just little tight but doing perfect work

Date of experience: January 7, 2021
Shapermint R. — Shapermint Rep
over a year old

Awww! We truly appreciate you sharing this, E! Stay awesome, and we look forward to your next purchase.

Australia
1 review
0 helpful votes
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First purchase of two leggings were late in arrival - it took 3 months due to covid. During this time they had refunded the money (good customer service) and I still received the leggings and was an opportunity to check out the sizing I had ordered. Gave them to a friend as it didn't fit and was a recommendation of their product.
Ordered another two and a spanx top and quite happy with them. Will go back again.

Date of experience: January 7, 2021
Shapermint R. — Shapermint Rep
over a year old

We are soooo glad that our shaping cami is working on you, M! Please stay in touch if you need anything, okay? Stay awesome!

Texas
1 review
0 helpful votes
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Shapermint is the Real Deal
January 7, 2021

I received my first Shapermint Empetua® High Waisted Shaping Leggings November 2020 and was loving it! Then after just a few days later while putting it on a torn was made! Went to the chat online explain what happened and they sent another in the mail! I am sold...

Date of experience: January 7, 2021
Shapermint R. — Shapermint Rep
over a year old

We're so happy to see how you're satisfied with our service, Daphine. Please, continue spreading the word and we would love to see you on your next purchase. Stay awesome!

Washington
1 review
0 helpful votes
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Tanks & Pants
January 7, 2021

Absolutely love the tank tops and pants.
I wear them all the time, together and separate.
I purchased black and white because they go with everything. They are slimming and comfortable.

Date of experience: January 7, 2021
Shapermint R. — Shapermint Rep
over a year old

This just made our day, Dawn! Thank you for sharing and we just can't wait on your next purchase. Stay awesome!

California
1 review
0 helpful votes
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I never received the bra
January 11, 2021

Could someone please check on my delivery. It never showed up. Thank you.

Date of experience: January 7, 2021
Shapermint R. — Shapermint Rep
over a year old

Oh, no! Sorry for the trouble, Barbara. We'd love to check and see what happened. Please send us your order details here: http://m.me/shapermint so we can take a closer look at it.

Tennessee
1 review
0 helpful votes
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Customer service is great
January 7, 2021

If I find something doesn't fit right, Shapermint is probably the best company I have worked with yet to help with returns, exchanges, fitting and response time!

Date of experience: January 7, 2021
Georgia
2 reviews
0 helpful votes
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Leggings
January 7, 2021

I saw these leggings advertised on Facebook so I ordered them. When I received them i was very pleased with them. They felt good on and they fit me goid.

Date of experience: January 7, 2021
Florida
1 review
0 helpful votes
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I'm impressed!
January 7, 2021

Everything i put on rolls down when I bend over. Its my odd potato shape. This did not! It slims and makes my bum look better. Very comfortable.

Date of experience: January 7, 2021
Canada
1 review
0 helpful votes
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Very Happy
January 7, 2021

So easy to order and was great quality when I recieved my product. I bought 2 pair of the shapping high waisted legging.
I am going to order a couple bras and thank tops now.

Date of experience: January 7, 2021
Shapermint R. — Shapermint Rep
over a year old

Couldn't get enough of good stuff, Susan? You can totally blame us! We are very happy about this too. You're awesome!

California
1 review
0 helpful votes
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Very Satisfied
January 7, 2021

I have really enjoyed my experience with shapermint.

Date of experience: January 7, 2021
Shapermint R. — Shapermint Rep
over a year old

You've got the smile whole team smiling here, Julie! We can already tell how you look fire wearing your shapewear.

Australia
2 reviews
0 helpful votes
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The items that I ordered did not fit at all, but Shapermint support staff sent me new products the correct sizing. I am very impressed with that and the quality of the garments.

Date of experience: January 7, 2021
Shapermint R. — Shapermint Rep
over a year old

We'd love to see you wearing them, Nathan! Don't forget to tag or mention us! Happy 2021!

South Carolina
1 review
0 helpful votes
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My experience
January 6, 2021

Order went smoothly. Got my order pretty quick. Kept getting emails stating there was a big sale which actually wasn't. The bra I like was the same price during the big sale that it was before December. Only discount i got ended up only being free shipping.

Date of experience: January 6, 2021
Shapermint R. — Shapermint Rep
over a year old

We got you, Judy! Slide us a DM through this link for a discount: http://m.me/shapermint

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


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