Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
The straps on the bra have no adjustment capability. They fall off shoulder
The leggings fit but I'm not sure if you could call them "shape wear" as they don't hold my stomach in. They are VERY high waisted which is nice and also have a rubbery like band inside to keep from rolling down. I am petite in height so they were a tad bit long but not too long, the high waist was an issue with my short height. Overall I gave them a four bc of the size
Let's go with a different brand that offers firmer compression, Jill. It's on us! Please send us a DM with your order details so we can work on your free exchange. Here's where: http://m.me/shapermint.
My bra was delivered in good time. Fit was very good - love the extender which adds to my comfort. Would order again.
I had a few issues with sizing and the customer service was beyond amazing. They helped me with replacements and were so amazing. I will forever be a customer & make sure everyone I know buys their shapers from here!
Love the feel but sizing for me is frustrating. I feel like I'm between sizes so it either small or too big..
Don't worry, Grace! We won't stop until you find your perfect match. Exchange is free! Just send us a DM with your order details anytime! Here's the link: http://m.me/shapermint
I had ordered a few bras and I was very pleased to feel that they fit perfectly. I can even take out the pads in the cups to wash them separately and put them back in. It definitely is true to size and I am a 2x! I'll order myself a tank top next time :)
I originally ordered the wrong size leggings. Customer service was quick to help me exchange them, and now that I'm in the right size, I don't want to take these things off! They wear well through work-outs, are easy to dress up and down, and are comfy to sleep in. I've worn them to work and will wear them as a base layer to go snowboarding this weekend. Basically, my one-stop shop bottom-wear.
Although the bra is comfortable, it does not provide enough support for large breasts. DDs
The fabric pills under the arms area.
Thanks for sharing your honest and detailed feedback, Pat! Know that our 100% fit guarantee got you covered. Please send us a DM with your order details here: http://m.me/shapermint so we can make it up to you.
Love my black bali bra! Wish I had white and nude in it. Great support! Best item I have received from shapermint.
I have several pair of leggings, but my black Shapermint is by far the most comfortable pair I own. I am thinking about getting another one in a different color.
Everything live perfectly I am so pleased with how they fit and how they feel and all day long
Since I am 5' and have a short torso my tanks roll.
We got you, Dawn! Our Fit Experts can have it exchanged to what's going to work best for you, absolutely for free! :) Let's talk more about it through this link: http://m.me/shapermint. We'll be waiting! :)
Customer service has been great, replacing bras that I purchased with an alternate they thought I might be more comfortable. I had originally bought 4, and international postage being high, they sent a single replacement for the 4 I did not like. I don't like that one either, so I guess I am done buying bras without being able to try them on in person first.
Oh, no! Please give us a chance to make everything right, Ruth. We always aim to deliver great customer experience, we won't stop til we give what you truly need. Send us a message through this link: http://m.me/shapermint
Fits great! Even came with an extender to make bigger, which is perfect because I'm pregnant!
Not enough support and unfortunately no adjustable shoulder straps.
Hi, Jennifer! Why don't we try a different size to see if that will give you better support? Exchanges are on us so just send your order number to our Facebook Messenger and we'll take care of you. Here's the link http://m.me/shapermint
Love, love, love, love, love, love, love, great shopping experience and love the fit of everything
First time buyer of the everyday bra. It is a nice product, fit is good. My only complaint would be that the bottom band rolls and I'm constantly pulling it down.
Thanks, Jackie! But perhaps trying a different size can change that. Can you send your order number to us via Facebook Messenger so we can get you a free exchange? Here's the link http://m.me/shapermint
Two torn to judge. I received a pair of pants that was too small because the sizing chart was inaccurate when I requested assistance I was ignored so I requested assistance again and then again so I finally received the response which was only a refund so I didn't give a bad review and then ever since then all I get is request for good reviews, daily. I think that's a bit of a stretch. How do you review something you don't know because all you ever did was get a bribe of a refund which was only accurate to get because of a product that you couldn't use because of an inaccurate sizing chart?
Hi, Jamie! So sorry for the emails. You can just click on unsubscribe on any one of them and you won't receive them anymore. But just in case you want to give us another chance, send your waist and hip measurements in inches to us via Facebook Messenger and we'll check which size is the right size for you. Remember, they are true to size by measuring tape, not by clothing size. Here's the link http://m.me/shapermint
My title is wondering when? Because I was ALWAYS wondering when will I ever put on a comfortable bra that don't break Into my skin from the shoulders or under my breast. Wondering when will I ever be able to wear leggings pants that won't roll down. Omg then came the experience to try on the brand Shapermint. I can truly say I'm 52 years old and I have finally found the most comfortable bra and the leggings omg it's a blessing to have Shapermint and I continue to find more garments to wear that make me feel great while I am wearing Shapermint. It's a bit pricey but it's worth it. I'm very happy
Best review we've ever read today, Carolyn! Feels good when we're able to make someone happyyyyy. :) Hey, sign up to our newsletter to get exclusive discounts from us. Just head over to our website: https://shapermint.com/ then scroll down all the way to the bottom right and all you need to do is just to put your email address and hit sign up. Have a great weekend!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Let's help you find your perfect match, Joanne! Exchange is on us! Please send us a DM with your order details and we'll take care of it. Here's the link: http://m.me/shapermint.