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ShapermintReviews 7,379

2.9
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Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
375
value
361
shipping
384
returns
254
quality
351
This company responds to reviews on average within 7 days
Australia
1 review
0 helpful votes
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They roll down.
July 2, 2019

It said they would not roll down but they do and I am disappointed with that. When I try and wear them it annoys me that the back part continuously rolls down therefore I do not wear them and feel it was a waste of money.

Date of experience: July 2, 2019
Shapermint R. — Shapermint Rep
over a year old

Hello there, Belinda. It usually happen if the shapewear was not properly pulled all the way up or if you got the wrong size. Please send us a private message through our facebook page so we can help you figure out the best resolution possible.

Canada
1 review
0 helpful votes
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Hapermint
July 2, 2019

I had a good experience with 2 white cami great quality but to small for a 3 8D, you gave me the cami and my dauther is very happy. Thank you so much

1

Date of experience: July 2, 2019
Australia
1 review
0 helpful votes
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Somewhat helpful
July 2, 2019

Stephanie answered my first question about shaper shorts but didn't really help me when I asked about the full body suit I had purchased. It would have been more helpful if she'd actually checked my order history to see which garment I was asking about, rather than sending me a link to those with gussets.

Date of experience: July 2, 2019
Shapermint R. — Shapermint Rep
over a year old

We totally agree, Sharon. We have continuous training to all of our associate on how to properly assist our customers. We'll make sure it won't happen again. If you still needs further assistance, don't hesitate to let us know. Have a great day and stay awesome!

Nebraska
1 review
0 helpful votes
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Great fit!
July 2, 2019

This is the most comfortable garment I have. It was great coverage for the dress I wore. I would buy more products when I need it and recommend it to my friends.

Date of experience: July 2, 2019
Kentucky
1 review
0 helpful votes
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Great customer service
July 2, 2019

Fast shipping and great customer service. The sizes are very accurate and I was pleased I finally found a shaper that doesn't roll down.

Date of experience: July 2, 2019
West Virginia
1 review
0 helpful votes
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Accommodating company
July 2, 2019

All he customer service contacts were quick to reply and make me a satisfied customer. All company's should be as receptive to good customer service and understand their customer base.

Date of experience: July 2, 2019
Wisconsin
1 review
0 helpful votes
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Very courteous and professional
July 2, 2019

Customer service was excellent and they really made me feel like I'm part of the family by sending me another item to try very apprciative to my needs made me feel comfortable

Date of experience: July 2, 2019
Canada
1 review
0 helpful votes
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An awesome Product
July 2, 2019

It is a very good product. It was not hard to wear at all all day. I had it on tor a full day and felt like I had nothing on.

Date of experience: July 2, 2019
Florida
1 review
1 helpful vote
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Bad bra inserts
July 2, 2019

The foam insert of the bras don't stay in place and fold over in bra. I exchanged sizes and now online tells me the two new bras are not returnable. Can you help?

Date of experience: July 2, 2019
Shapermint R. — Shapermint Rep
over a year old

We're sorry to hear that, Janine. Our record shows that 1 of the replacement was already delivered and the other 1 is on it's way. Please send us a private message through our facebook page so we can provide your the tracking number. We hope to hear from you soon.

Canada
1 review
0 helpful votes
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Very happy
July 2, 2019

I had ordered an item and the size was not correct, I was contacted immediately with a remedy of a replacement, refund and to keep the original item... I was very impressed with the customer service.

Date of experience: July 2, 2019
GB
1 review
0 helpful votes
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Amazing shape wear
July 2, 2019

I needed some support wear for after my tummy tuck, Took a chance and ordered some (even though i live in the UK) delivery was quicker than i expected, All i can say is Shapermint where have you been all my life?. Very happy with my purchase:-) will be ordering more as i reach my target weight.

Date of experience: July 2, 2019
California
1 review
0 helpful votes
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I feel great
July 2, 2019

We all need these. They make all my clothes fit better.!

Date of experience: July 2, 2019
North Carolina
2 reviews
0 helpful votes
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I enjoyed my purchasing experience and the product I purchased. Tbe return process was a no hassle process and products arrived in timeframe stated or before.

Date of experience: July 2, 2019
Illinois
1 review
0 helpful votes
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It does what I expected.
July 2, 2019

I kinda knew it wasn't gonna suck my stomach in. I do like it though. I appreciate the smoothness that it gives. If you're looking for tightness and a flat stomach... this isn't for you. But, if your looking for smoothness in your jeans, then this is for you.

Date of experience: July 2, 2019
Massachusetts
1 review
0 helpful votes
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Liked the adhesive on top; found it hard to put on and take off. Fit as advertised. Did whar it was supposed to.

Date of experience: July 2, 2019
New Jersey
2 reviews
0 helpful votes
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Very satisfied
July 2, 2019

This works exactly as advertised, is comfortable, not binding anywhere. My only problem is pulling the back up far enough to avoid the inevitable roll of back fat. If this had shoulder straps, it would be perfect.

Date of experience: July 2, 2019
Australia
1 review
0 helpful votes
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Wonderful customer service
July 2, 2019

Just great service no hassle. Quick on the answering got back to me ASAP was very happy the products arrive

Date of experience: July 2, 2019
Tennessee
2 reviews
0 helpful votes
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Wonderful
July 2, 2019

Everything has been great.The product, customer service, etc. I would shop with them again. They have been a pleasure to deal with.

Date of experience: July 2, 2019
California
1 review
0 helpful votes
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This shapewear is fantabulous! It fits as described, actually better. I have already referred others to this brand, and I will continue to spread the news.

Date of experience: July 2, 2019
Washington
1 review
0 helpful votes
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Love them! Love it!
July 2, 2019

Definitely ordering more! But in a smaller size. But great quality! Good price! An arrived quickly! Very happy an will be ordering leggings soon!

Date of experience: July 2, 2019

About the Business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


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