Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
It said they would not roll down but they do and I am disappointed with that. When I try and wear them it annoys me that the back part continuously rolls down therefore I do not wear them and feel it was a waste of money.
I had a good experience with 2 white cami great quality but to small for a 3 8D, you gave me the cami and my dauther is very happy. Thank you so much
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Stephanie answered my first question about shaper shorts but didn't really help me when I asked about the full body suit I had purchased. It would have been more helpful if she'd actually checked my order history to see which garment I was asking about, rather than sending me a link to those with gussets.
We totally agree, Sharon. We have continuous training to all of our associate on how to properly assist our customers. We'll make sure it won't happen again. If you still needs further assistance, don't hesitate to let us know. Have a great day and stay awesome!
This is the most comfortable garment I have. It was great coverage for the dress I wore. I would buy more products when I need it and recommend it to my friends.
Fast shipping and great customer service. The sizes are very accurate and I was pleased I finally found a shaper that doesn't roll down.
All he customer service contacts were quick to reply and make me a satisfied customer. All company's should be as receptive to good customer service and understand their customer base.
Customer service was excellent and they really made me feel like I'm part of the family by sending me another item to try very apprciative to my needs made me feel comfortable
It is a very good product. It was not hard to wear at all all day. I had it on tor a full day and felt like I had nothing on.
The foam insert of the bras don't stay in place and fold over in bra. I exchanged sizes and now online tells me the two new bras are not returnable. Can you help?
We're sorry to hear that, Janine. Our record shows that 1 of the replacement was already delivered and the other 1 is on it's way. Please send us a private message through our facebook page so we can provide your the tracking number. We hope to hear from you soon.
I had ordered an item and the size was not correct, I was contacted immediately with a remedy of a replacement, refund and to keep the original item... I was very impressed with the customer service.
I needed some support wear for after my tummy tuck, Took a chance and ordered some (even though i live in the UK) delivery was quicker than i expected, All i can say is Shapermint where have you been all my life?. Very happy with my purchase:-) will be ordering more as i reach my target weight.
We all need these. They make all my clothes fit better.!
I enjoyed my purchasing experience and the product I purchased. Tbe return process was a no hassle process and products arrived in timeframe stated or before.
I kinda knew it wasn't gonna suck my stomach in. I do like it though. I appreciate the smoothness that it gives. If you're looking for tightness and a flat stomach... this isn't for you. But, if your looking for smoothness in your jeans, then this is for you.
Liked the adhesive on top; found it hard to put on and take off. Fit as advertised. Did whar it was supposed to.
This works exactly as advertised, is comfortable, not binding anywhere. My only problem is pulling the back up far enough to avoid the inevitable roll of back fat. If this had shoulder straps, it would be perfect.
Just great service no hassle. Quick on the answering got back to me ASAP was very happy the products arrive
Everything has been great.The product, customer service, etc. I would shop with them again. They have been a pleasure to deal with.
This shapewear is fantabulous! It fits as described, actually better. I have already referred others to this brand, and I will continue to spread the news.
Definitely ordering more! But in a smaller size. But great quality! Good price! An arrived quickly! Very happy an will be ordering leggings soon!
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
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Hello there, Belinda. It usually happen if the shapewear was not properly pulled all the way up or if you got the wrong size. Please send us a private message through our facebook page so we can help you figure out the best resolution possible.