Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
The shorts fit, they feel great on my legs but they keep rolling down in the back and that's where I need the most support
I am very pleased with the comfort and quality of the items I purchased. The are less expensive than theirs competitors.
The shapers is very comfortable however I prefer more tummy control. I like the company it's customer service was excellent. I had a problem with sizing and was able to get the correct size free of charge.
I am so happy with my purchase! I had to call about an exchange and their customer service was amazing!
Love it! Better fit and feel than I was even hoping for. It is comfortable to wear for a morning or evening out.
I had a baby a couple of months ago and have been having "trouble spots". I am so happy with the results I see after I pit my shaoewear on! My confidence is high when I see myself in the mirror. Thank you for making this mama feel amazing!
What I ordered didn't fit as expected and they will do their very best to get you in something you like and feel good in.
I ordered this from a FB ad and I am very pleased. The shapewear isn't too contricting and provides the support needed. In addition, their customer service has been excellent and responsive!
I order two shapewears received one but not the other. Come to find out they were shipped. I got in touch with shapewear after 5 months and they still send me that pair I didn't receive. Someone stole them out my mailbox. I was very please with their response made me appreciate them even more.
Shapermint has amazing customer service! I picked out the wrong size for myself and not only did they reach out to me to replace what I bought for the correct size for no extra charge, but I did not have to send anything back to them! Everything was so simple. Completely 100% satisfied!
This shape wear does what is says it does. It's not too binding and holds well. I can wear it all day long comfortably.
I had a coupon I could not get on my order (probably operator error)so I emailed and it was taken care of the next day.
It took a few tries of different products but with the help of your expertise customer service you kept trying till you found exactly what I needed! Thank you
Immediately after ordering several everyday bras I reviewed and noticed I had submitted the wrong size. Went to website and initiated Chat. The Rep was so helpful and explained that orders are processed almost instantly but upon receipt if the sizing is wrong, just follow the return process. She fully explained everything. And, wow it worked just like she said! Very impressed.
I have bought a few different items. The foundation garments are super, the bras are a different story and I have passed them on to the delight of the recipient.
The original size I ordered was way too big and without hesitation they fixed the problem. The new merchandise I received was phenomenal providing curves in all the right places.
Excellent service especially efficient when exchanging products they were quick and polite and all done via email
Just love all products. They fit perfect and they hide all my problem area's. The material is real good and not cheap at all. Feel good to wear, dont have trouble moving in them. Wish i could get more colors on high waisted leggings. And would love to see jeggings and white pants. Even the packaging looks well thought threw. I hope to see more. Im gladly eager to buy.
I purchased the Empetua All Day Every Day High-Waisted Shaper Panty. I love this product. It fit as expected and provided the slim appearance I hoped for. I ordered three. I have worn and washed them multiple times. They retain their shape and stay in place. I am a faithful spanx customer. This product has my respect and I will try other Shapermint products.
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!