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ShapermintReviews 7,379

2.9
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Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
375
value
361
shipping
384
returns
254
quality
351
This company responds to reviews on average within 5 days
New Jersey
1 review
0 helpful votes
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Don't stay up
July 5, 2019

The shorts fit, they feel great on my legs but they keep rolling down in the back and that's where I need the most support

Date of experience: July 5, 2019
Nevada
1 review
0 helpful votes
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Shorts, briefs and slip.
July 5, 2019

I am very pleased with the comfort and quality of the items I purchased. The are less expensive than theirs competitors.

Date of experience: July 5, 2019
Maryland
1 review
0 helpful votes
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Comfortable
July 5, 2019

The shapers is very comfortable however I prefer more tummy control. I like the company it's customer service was excellent. I had a problem with sizing and was able to get the correct size free of charge.

Date of experience: July 5, 2019
California
2 reviews
0 helpful votes
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Excellent customer service
July 5, 2019

I am so happy with my purchase! I had to call about an exchange and their customer service was amazing!

Date of experience: July 5, 2019
Canada
1 review
0 helpful votes
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Perfect!
July 5, 2019

Love it! Better fit and feel than I was even hoping for. It is comfortable to wear for a morning or evening out.

Date of experience: July 5, 2019
Texas
1 review
0 helpful votes
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This garment is a must have!
July 5, 2019

I had a baby a couple of months ago and have been having "trouble spots". I am so happy with the results I see after I pit my shaoewear on! My confidence is high when I see myself in the mirror. Thank you for making this mama feel amazing!

Date of experience: July 5, 2019
Virginia
1 review
0 helpful votes
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Light to wear, doesn't roll down and makes you look slim. I told all my friends and family. I will continue to purchase from this company. Thank you!

Date of experience: July 5, 2019
Florida
1 review
0 helpful votes
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Great customer service!
July 5, 2019

What I ordered didn't fit as expected and they will do their very best to get you in something you like and feel good in.

Date of experience: July 5, 2019
Georgia
1 review
0 helpful votes
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Great shapewear
July 5, 2019

I ordered this from a FB ad and I am very pleased. The shapewear isn't too contricting and provides the support needed. In addition, their customer service has been excellent and responsive!

Date of experience: July 5, 2019
New York
1 review
0 helpful votes
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Loyalty
July 5, 2019

I order two shapewears received one but not the other. Come to find out they were shipped. I got in touch with shapewear after 5 months and they still send me that pair I didn't receive. Someone stole them out my mailbox. I was very please with their response made me appreciate them even more.

Date of experience: July 5, 2019
Michigan
1 review
0 helpful votes
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Great customer service
July 5, 2019

Shapermint has amazing customer service! I picked out the wrong size for myself and not only did they reach out to me to replace what I bought for the correct size for no extra charge, but I did not have to send anything back to them! Everything was so simple. Completely 100% satisfied!

Date of experience: July 5, 2019
New York
1 review
0 helpful votes
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The real deal
July 5, 2019

This shape wear does what is says it does. It's not too binding and holds well. I can wear it all day long comfortably.

Date of experience: July 5, 2019
Wyoming
2 reviews
0 helpful votes
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Great Customer service
July 5, 2019

I had a coupon I could not get on my order (probably operator error)so I emailed and it was taken care of the next day.

Date of experience: July 5, 2019
Canada
1 review
0 helpful votes
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Love love love this!
July 5, 2019

It took a few tries of different products but with the help of your expertise customer service you kept trying till you found exactly what I needed! Thank you

Date of experience: July 5, 2019
Illinois
1 review
0 helpful votes
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Great Chat, Very Impressed
July 5, 2019

Immediately after ordering several everyday bras I reviewed and noticed I had submitted the wrong size. Went to website and initiated Chat. The Rep was so helpful and explained that orders are processed almost instantly but upon receipt if the sizing is wrong, just follow the return process. She fully explained everything. And, wow it worked just like she said! Very impressed.

Date of experience: July 5, 2019
Australia
2 reviews
0 helpful votes
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Easy shopping
July 5, 2019

I have bought a few different items. The foundation garments are super, the bras are a different story and I have passed them on to the delight of the recipient.

Date of experience: July 5, 2019
New York
1 review
0 helpful votes
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They stand behind their product!
July 5, 2019

The original size I ordered was way too big and without hesitation they fixed the problem. The new merchandise I received was phenomenal providing curves in all the right places.

Date of experience: July 5, 2019
GB
1 review
0 helpful votes
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Excellent
July 5, 2019

Excellent service especially efficient when exchanging products they were quick and polite and all done via email

Date of experience: July 5, 2019
Washington
1 review
0 helpful votes
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Amazing
July 4, 2019

Just love all products. They fit perfect and they hide all my problem area's. The material is real good and not cheap at all. Feel good to wear, dont have trouble moving in them. Wish i could get more colors on high waisted leggings. And would love to see jeggings and white pants. Even the packaging looks well thought threw. I hope to see more. Im gladly eager to buy.

Date of experience: July 4, 2019
Tennessee
1 review
0 helpful votes
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Great Experience
July 4, 2019

I purchased the Empetua All Day Every Day High-Waisted Shaper Panty. I love this product. It fit as expected and provided the slim appearance I hoped for. I ordered three. I have worn and washed them multiple times. They retain their shape and stay in place. I am a faithful spanx customer. This product has my respect and I will try other Shapermint products.

Date of experience: July 4, 2019

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


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