Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
I originally bought two sizes because I didn't know how they would fit. When I tried to return one it said we dint do returns to your country (Australia) so I was annoyed. Trying to contact some to help was challenging and I kept getting these automated email replies which really annoyed me. Approximately 18 emails later I received my refund and didn't have to return the item. The shapewear itself is good quality but I'm yet to wear it. It takes time to put it on.
Shapermint has some good shapewear in alot of different styles & there is something 4 everyone!
They are very comfortable for everyday use and I highly suggest you try them because it will truly make a difference in your daily wardrobe and the way that you dress.
I had order what turns out to be the wrong type of waist high pants and after mentioning they were not having the affect. I was advised of another option which was posted free. Like wow and new pair are amazing. They work, would highly recommend buying them.
When I wasn't satisfied with my first order, Shapermint went all out of their way to make sure I was Satisfied. Thank you so much Shapermint!
I tell all my friends. I love it cause you use real ladies on your ads.
I'm thin but I got mini muffins and my new shapermint do the work for me.
I have been trying to get ahold of somebody because, I like the product. It's just the top part keep rolling down I bought the shape short I really like it. That's the only thing I was not happy with and I'm trying to see if I can exchange it or get a refund or something but nobody has gotten ahold of me yet. *******601
Hi there, Lidia. We're sorry that your shapewear rolled down on you. It may happen if the size is not right. You can send us a Facebook message or email us at hello@shapermint.com with your order details so we can help you.
I bought the cami recently. It fit well, but flattened my breasts. Putting on a bra did not help. My suggestion would be to have a cami with a built in bra.
Hi there, Janet. We're so sorry to hear about this. The cami's are not supposed to do that. Don't worry, we're here to further assist you. Just send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.
So glad I bought this product makes me feel good about myself which I haven't for a while would recommend to my best friend
I was looking some thing like this for a long time what a relife now i feel confidence in my own body. I got my laughter again
I LIKE IT BUT IT DOES NOT WORK FOR ME. I ORDERED THE LARGEST SIZE AND IT STILL DOES NOT FIT. I BOUGHT A REGULAR GIRDLE AND IT FITS JUST FINE. YOURS DOES NOT. I GOT THE 4X BUT IT WAS SO SMALL i COULD NOT GET IT UP TO MY THIGH. I WEAR 4X IN ALL MY CLOTHES SO i COLD NOT FIGURE OUT WHEY IT WOULD NOT FIT. I WAS SO SAD. I HEARD SUCH WONDERFUL NEWS ABOUT IT. PLEASE DO NOT SHARE THIS WITH OTHERS AS IT MAY MAKE THEM SAD.
Oh no! We're so sorry to hear about this, Christine. We'll definitely assist you with your concern. Just send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.
I wore it under the maxi dress few times. It doesn't look how they do it in advertising I could to see my fabby line out there. Apparently it wear out already after 2-3 use. Well, I won't buy any product from Shapermint. Waste $$.
We're so sorry to hear about your disappointment, Crystian. Let us assist you further. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.
I am really disappointed at the leggings I ordered - completely see through! The return process is also a pain - you will be charged shipping in less you decide to return and purchase more. So frustrated - do not buy regardless of the rating on the product.
We’re sorry for the disappointment that we have caused, Bethany. We’d like to share your feedback with the team so we can resolve this. Send us a Facebook Message with your order details or email us at hello@shapermint.com. Thanks.
I STILL HAVE NOT RECEIVED MY MAILING LABEL FOR MY EXCHANGE THAT I WAS TO RECEIVE 2 DAYS AGO! I WILL JUST CONTACT YOUR CORPORATE OFFICE SINCE YOUR COMPANY DOES NOT WANT TO DO THE RIGHT THING. I WILL NEVER GIVE SHAPERMINT MY HARD EARNED MONEY EVER AGAIN!
Hi there, A W. We're sorry if you haven't received your shipping label yet. We did an upgrade with our system and it is now up and running. Send us a Facebook message or email us at hello@shapermint.com with your order details so we can better assist you.
Perfect shapewear, actually does what they advertise. Fantastic customer service and returns are easy.
I never have to worry about how my shape wear from Shapermint will fit, my first order was not the right size for me, once I contacted them, they immediately sent out a full replacement of everything, no questions asked, completely free.
My latest order, the high wasted shaper shorts work great for me, comfortable, smoothing, no panty lines(!), they don't roll up or down.
I ordered these from Amazon, I'm so glad Shapermint is now on Amazon and on Prime!
Did not receive the correct item and the product they did send me had no support or control just poor quality. Will be trying SKIMZ
We're so sorry to hear about this, Elizabeth. Allow us to look into it and assist you further. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.
I love how it smooths everything out! I almost forget I am wearing it. I will purchase another. If you are on the fence, take the leap! You won't regret it!
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the automated emails, Martina. We'll take note of this and we appreciate the feedback.