Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
My original order did not fit my body type properly. I let them know and they immediately responded offering me a credit for another item of equal or lesser value and shipped it right away. That item was perfect. They also told me to donate the original item, which I think is an excellent practice. So happy to share with someone who really needs it!
Happy with the items I purchased.
Will be purchasing again in the very near future.
Love the product and love the company.
The first order did not fit and they just sent me a new one no questions ask.
I say that is great customer service..
Works wonders for the muffin top! Great product and is comfortable to wear all day with no panty lines!
Although there a rubber band strip, but it rolls. Price point is good but is product can improve further at lower tummy area.
Doesn't even feel like I'm wearing support wear. So soft and stays up. Will be looking into getting more from this company.
I love the many products and customer service is great. I would buy from the company again and recommend them to friends.
I ordered to small of a size. The customer service rep was wonderful and sent me a larger size. I didn't have to send the others back. So simple. The new ones arrived and fit great.
I've ordered bras, leggings and a shaping romper from this company. The exchanges and delivery are free and fast and I didn't even have to return the items that didn't fit. It really is hassle-free! The comfort and quality are amazing; i will buy again and recommend!
I ordered 2 boy short in both colors in a size xl according to your size chart size, both are way to big I actually could pull them up right over my breast to my underarms. I'm not sure if I can send them back because I tried them both on and hand washed them both. Please advise as to what I should do!
Hi there, Kelli. We're so sorry to hear that your boyshorts were to big for you. Please know that we are here to assist you. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.
Wearing it was like it was my own skin. It didn't give me the sweaty sticky feel. Just comfy and light to be in it.
I really enjoyed shopping with shapermint and would recommend them to anyone. The customer service is fantastic and reliable.
I did not order the correct size. They did keep sending emails on how to return/replace so I would be happy with my first item. Now I am.
The customer service department is awesome. They helped me right away, quick, fast service. Agents were polite, knowledgeable and patient with me.
Ordered four of these bra's so while two are in the wash I have back up. These bra's have enough light padding for my modesty. They have enough support so I don't feel " jiggly" lol, Gives me a bra I can pull on and off in a minute. I hate wearing a bra and this bra I'm ok with.
I received the wrong order contacted them right away and the representative was great. She took my information and sent the right order off. Good product love the leggings!
As soon as I received my Shapermeint I went to try it on. You can see my underwear line around my waist and it immediately rolled down. I tried to use my bra to hold it up. But as soon as you move or sit. It rolled down to my waist line. I'm going to get hold of the customer service. But I'll bet it will cost more than they're worth to ship them back. I think I'll add a wide stiff fabric at the top where they roll down and I think if I add straps I can get them to work. Shapermeint is a good idea... just doesn't work. Waistband needs to stick on your skin and needs to be wider to work.
Oh no, Connie! We're sorry to hear that your shapewear rolled down on you. :( It may happen if the size is not right! Allow us to make things right for you. You can send us a Facebook message or email us at hello@shapermint.com together with your order details. Thanks!
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Underwear Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Oh no! We're so sorry to hear about this, Annie. Roll down can sometimes happen if the size is not right. Let us further assist you. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.