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ShapermintReviews 7,381

3.0

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Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
376
value
362
shipping
385
returns
255
quality
352
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Florida
2 reviews
2 helpful votes
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Better bra
April 26, 2020

Wear this bra regularly. It's very comfortable and has really good coverage.

Date of experience: April 26, 2020
Florida
2 reviews
0 helpful votes
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Awesome
April 26, 2020

I picked a size that I thought would fit but it was extremely tight. Just too small.
The service I received was great and now I can honestly say they're the most comfortable bras I own. Thank you Shapermint

Date of experience: April 26, 2020
Florida
2 reviews
0 helpful votes
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Very Comfortable!
April 26, 2020

I love my everyday bras! They feel so good! I lost weight and it's great having quality underwear that fits perfectly!

Date of experience: April 26, 2020
Nevada
2 reviews
0 helpful votes
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The best customer service
April 26, 2020

I was so surprised at the return exchange policy you hsve. You made sure I was happy with my purchase and even let me keep or give away the items I did not like. Your csr's were so attentive and helpful I would recommend this company to all my friends.

Date of experience: April 26, 2020
Florida
4 reviews
0 helpful votes
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Cool and comfortable
April 26, 2020

Easy to order and fast delivery of cool and comfortable bras.

Date of experience: April 26, 2020
Texas
1 review
0 helpful votes
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I bought a bra and it was too large. When I contacted Shapermint and requested a replacement for a smaller size there was no issue at all. The new one arrived within a week and I love it. No falling straps or biting underwires!

Date of experience: April 25, 2020
California
1 review
0 helpful votes
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Product is ok not great
June 12, 2020

Too tight have to stretch out before wearing.
Maybe overtime it will get comfortable. I should have gotten a bigger size for sure. Don't think I will be buying anything in the future.

Date of experience: April 25, 2020
New York
1 review
0 helpful votes
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Hopeful new customer
April 25, 2020

So far so good. I feel supported and can't wait to work out in my leggings. I haven't tried the shorts yet but they will come in handy when I have to get back into my work clothes eventually!

Date of experience: April 25, 2020
South Carolina
2 reviews
0 helpful votes
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Waistline approved
April 25, 2020

I'm 5' 10" lean... but being over 50 have a little pouch belly. The high waisted shorts flattened it out and gave former curves. Loved it

Date of experience: April 25, 2020
Washington
1 review
1 helpful vote
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Very comfortable
April 25, 2020

This seems like a good company. I would order from them again. My lower rating is because the bra cups are always coming out of the the little hole. The fabric is so smooth even taking the bra off they slip out. I think I'll tack them in. It's so comfortable though! It's like I'm not wearing a bra at all.

Date of experience: April 25, 2020
Delaware
1 review
0 helpful votes
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Great product
April 25, 2020

I would recommend this to anyone. Affordable as well

Date of experience: April 25, 2020
Canada
1 review
0 helpful votes
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Shapermint
April 25, 2020

Excellent customer service. Great product and value.

Date of experience: April 25, 2020
Texas
1 review
0 helpful votes
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No More Pinching
April 24, 2020

I thoroughly enjoy this bra because it doesn't pinch or dig into my body.

Date of experience: April 24, 2020
Florida
1 review
0 helpful votes
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High waist boy shorts
April 25, 2020

It doesn't hold in as shown on the ad. I bought a size smaller than I would have worn and and it is still not holding firm enough

Date of experience: April 24, 2020
Shapermint R. — Shapermint Rep
over a year old

Hi, Carlene! Don't worry! You might just need a shapewear that gives high compression levels and we can have it exchanged for you. Can you send us a message thru our Facebook page so we can take care of you? Here's the link http://m.me/shapermint

Illinois
1 review
0 helpful votes
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It rolls
April 24, 2020

My beige shaper rolls in the back. I had to adjust my bra for the shaper to stop rolling in the back.

Date of experience: April 24, 2020
Shapermint R. — Shapermint Rep
over a year old

Hi, LaSonja! Sorry your shapewear is rolling in the back. Perhaps you just need a different size or a different style and we can have it exchanged for free. Can you send us a message thru our Facebook page so we can sort it out? Here's the link http://m.me/shapermint

Michigan
1 review
0 helpful votes
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Great Company service
April 24, 2020

I had a little difficulty with the website when making an exchange/refund. At first the refund amount was at the bottom of the page but then when an chose another item it put it in my cart as if I was purchasing it instead of deducting the refund amount. I took a few tries before I was able complete the exchange/refund. I'm waiting for the refund to show up on my credit card.

Date of experience: April 24, 2020
Massachusetts
1 review
0 helpful votes
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Amazing!
April 24, 2020

Shapermint really works and they are the most body positive i think any shapewear company could be. I absolutely adore Shapermint

Date of experience: April 24, 2020
GB
1 review
0 helpful votes
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Over the moon
April 24, 2020

Feels very comfortable, builds my confidence when I go out, friends tell me how lovely I look

Date of experience: April 24, 2020
Nebraska
1 review
0 helpful votes
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5 stars
April 24, 2020

Loved the fit! Doesn't even feel like I have a bra on!

Date of experience: April 24, 2020
Georgia
1 review
0 helpful votes
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Awesome
April 24, 2020

Everything was easy to find price wasn't to high and product came pretty quick considering the coronavirus and everything! The Shapermint wear it's self is great I like my new extra form fitting panties the best!

Date of experience: April 24, 2020

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


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