business logo of Shapermint

ShapermintReviews 7,381

3.0

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Shapermint?
grey star
grey star
grey star
grey star
grey star

Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
376
value
362
shipping
385
returns
255
quality
352
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New Jersey
2 reviews
0 helpful votes
Follow Valerie L.
Unfollow Valerie L.
Send Message
Share Review
Report Review

First time buyer
April 28, 2020

The best experience I've had with an online order and exchange thank you

Date of experience: April 28, 2020
Maryland
2 reviews
0 helpful votes
Follow NJ R.
Unfollow NJ R.
Send Message
Share Review
Report Review

Great Product
April 28, 2020

Easy and a great product. Arrived in good condition

Date of experience: April 28, 2020
Indiana
1 review
0 helpful votes
Follow Kimbra Y.
Unfollow Kimbra Y.
Send Message
Share Review
Report Review

Customer service is great!
April 28, 2020

After making a mistake on size of item I ordered I emailed customer service and within short time I received response and not only am I getting the right size but receiving the other one too at no charge. They really care about the customer and want the best for you

Date of experience: April 28, 2020
GB
1 review
0 helpful votes
Follow LYN L.
Unfollow LYN L.
Send Message
Share Review
Report Review

Great alternative bra
April 28, 2020

I have bought a few elastic bras without wires, but all the others weren't comfortable or supportive enough. This one is! I was also pleased to see that my deep v neck tops don't have a bit of this bra showing!

Date of experience: April 28, 2020
Florida
1 review
0 helpful votes
Follow TRACY T.
Unfollow TRACY T.
Send Message
Share Review
Report Review

Great
April 27, 2020

I was able to do a replacement hassle free and I was allowed to donate the item that I couldnt fit

Date of experience: April 27, 2020
Indiana
1 review
0 helpful votes
Follow Jill Z.
Unfollow Jill Z.
Send Message
Share Review
Report Review

Great comfortable bras!
April 27, 2020

These bras fit well, are supportive, and very comfortable. I like the ability to slip it on over my head and not have to fasten it and worry about my straps falling down.

Date of experience: April 27, 2020
New York
1 review
0 helpful votes
Follow LaVerne M.
Unfollow LaVerne M.
Send Message
Share Review
Report Review

Assurance
April 27, 2020

Very Knowledgeable with representative she help me a with my issue

Date of experience: April 27, 2020
Washington
1 review
0 helpful votes
Follow Penny M.
Unfollow Penny M.
Send Message
Share Review
Report Review

Surprisingly Comfortable
April 27, 2020

Once I received the ShaperBra, I put it to the test. 18 hours of continuous active and sedentary wear. At the end of the day, the bra continued to be very comfortable. It passed the wash-n-dry test. I am very pleased.

Date of experience: April 27, 2020
Florida
1 review
0 helpful votes
Follow Jenny Q.
Unfollow Jenny Q.
Send Message
Share Review
Report Review

Loving my Items!
April 27, 2020

I was skeptical but I am loving all my items and can't wait to order more! Thank you for giving me self esteem back

Date of experience: April 27, 2020
Michigan
1 review
0 helpful votes
Follow Brenda O.
Unfollow Brenda O.
Send Message
Share Review
Report Review

GREATLY HAPPY
April 27, 2020

I was very happy when my order was delayed someone emailed me and said not to worry I will check and see what's going with ur order I appreciate that. THANK YOU SHAPEMINT WILL CONTINUE TO ORDER AND LET OTHERS KNOW THE GREAT EXPERIENCE I HAD.

Date of experience: April 27, 2020
Texas
1 review
0 helpful votes
Follow Angela K.
Unfollow Angela K.
Send Message
Share Review
Report Review

Another Awesome purchase!
April 27, 2020

This time I bought 3 different pieces. And they were all great.

Date of experience: April 27, 2020
Texas
1 review
0 helpful votes
Follow ROSE U.
Unfollow ROSE U.
Send Message
Share Review
Report Review

Legging
April 27, 2020

I get great service when I got the wrong size& color.
Plus great discount specials

Date of experience: April 27, 2020
Georgia
2 reviews
0 helpful votes
Follow Michell E.
Unfollow Michell E.
Send Message
Share Review
Report Review

Fantastic
April 27, 2020

The order arrived at a decent amount of time. The shapermint is made of great quality and material. The shapermint fit very well

Date of experience: April 27, 2020
Oregon
2 reviews
1 helpful vote
Follow Michelle V.
Unfollow Michelle V.
Send Message
Share Review
Report Review

Pushy
April 27, 2020

Trying to return an item was very difficult. There was lots of pressure to exchange, and I attempted to return twice, then had to wait for a rep to contact me back. When they did, there was more pressure to exchange. Sizing was also misrepresented, although I said what brand and size bra I wore. Return charged shipping and handling as well- nearly $10. I won't shop here again.

Date of experience: April 26, 2020
Shapermint R. — Shapermint Rep
over a year old

This is not the experience we want you to have, Michelle. Let us look into your order to see what we can do. Can you send us a DM with your order details through this link http://m.me/shapermint?

Mississippi
1 review
0 helpful votes
Follow Kelly O.
Unfollow Kelly O.
Send Message
Share Review
Report Review

Love my no underwire bra!
April 26, 2020

First rate all the way! I accidentally, last minute ordered a wrong size, because I wanted another bra, so I contacted their support line and right away they fixed it!

Date of experience: April 26, 2020
Florida
1 review
0 helpful votes
Follow Belinda A.
Unfollow Belinda A.
Send Message
Share Review
Report Review

Fit like a glove
April 26, 2020

At first I look at it and said there no way I can fit them. But when I tried them it was fantastic

Date of experience: April 26, 2020
Germany
1 review
0 helpful votes
Follow Janette Y.
Unfollow Janette Y.
Send Message
Share Review
Report Review

Love the PRODUCTS
April 26, 2020

I have been wearing the the bra on a daily basis. Due to this COVID-19 stay-home guidelines Been home trying to be as comfortable as ever. The bra is essential in every women's collection. I have also been using the tank during these hot days. This tank you could use it with or without a bra. I hate using shirts without a bra because I'm a 40D but this shirt keeps my boobies in its place.

Date of experience: April 26, 2020
Texas
1 review
0 helpful votes
Follow LEE V.
Unfollow LEE V.
Send Message
Share Review
Report Review

Great product
April 26, 2020

This bra is very high quality and comfortable. Customer service is awesome. I would recommend that you consider ordering up in size.

Date of experience: April 26, 2020
North Carolina
1 review
1 helpful vote
Follow Mitchie B.
Unfollow Mitchie B.
Send Message
Share Review
Report Review

I am little dissatisfied.
April 26, 2020

Customer service is top-notch. Material is high quality. However, designers need to acknowledge that size varies according to body shapes. I wear 1/x 2x with a body shape of 3x/4x. It all depends on the designer perception/ location. I am overall satisfied. Thank you Shapermint for a wonderful journey.

Date of experience: April 26, 2020
Michigan
2 reviews
0 helpful votes
Follow Monica E.
Unfollow Monica E.
Send Message
Share Review
Report Review

Handy pants
April 26, 2020

I love that it's true to the size and good quality

Date of experience: April 26, 2020

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


+153