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Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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The best experience I've had with an online order and exchange thank you
Easy and a great product. Arrived in good condition
After making a mistake on size of item I ordered I emailed customer service and within short time I received response and not only am I getting the right size but receiving the other one too at no charge. They really care about the customer and want the best for you
I have bought a few elastic bras without wires, but all the others weren't comfortable or supportive enough. This one is! I was also pleased to see that my deep v neck tops don't have a bit of this bra showing!
These bras fit well, are supportive, and very comfortable. I like the ability to slip it on over my head and not have to fasten it and worry about my straps falling down.
Very Knowledgeable with representative she help me a with my issue
Once I received the ShaperBra, I put it to the test. 18 hours of continuous active and sedentary wear. At the end of the day, the bra continued to be very comfortable. It passed the wash-n-dry test. I am very pleased.
I was skeptical but I am loving all my items and can't wait to order more! Thank you for giving me self esteem back
I was very happy when my order was delayed someone emailed me and said not to worry I will check and see what's going with ur order I appreciate that. THANK YOU SHAPEMINT WILL CONTINUE TO ORDER AND LET OTHERS KNOW THE GREAT EXPERIENCE I HAD.
This time I bought 3 different pieces. And they were all great.
The order arrived at a decent amount of time. The shapermint is made of great quality and material. The shapermint fit very well
Trying to return an item was very difficult. There was lots of pressure to exchange, and I attempted to return twice, then had to wait for a rep to contact me back. When they did, there was more pressure to exchange. Sizing was also misrepresented, although I said what brand and size bra I wore. Return charged shipping and handling as well- nearly $10. I won't shop here again.
First rate all the way! I accidentally, last minute ordered a wrong size, because I wanted another bra, so I contacted their support line and right away they fixed it!
At first I look at it and said there no way I can fit them. But when I tried them it was fantastic
I have been wearing the the bra on a daily basis. Due to this COVID-19 stay-home guidelines Been home trying to be as comfortable as ever. The bra is essential in every women's collection. I have also been using the tank during these hot days. This tank you could use it with or without a bra. I hate using shirts without a bra because I'm a 40D but this shirt keeps my boobies in its place.
This bra is very high quality and comfortable. Customer service is awesome. I would recommend that you consider ordering up in size.
Customer service is top-notch. Material is high quality. However, designers need to acknowledge that size varies according to body shapes. I wear 1/x 2x with a body shape of 3x/4x. It all depends on the designer perception/ location. I am overall satisfied. Thank you Shapermint for a wonderful journey.
I love that it's true to the size and good quality
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
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This is not the experience we want you to have, Michelle. Let us look into your order to see what we can do. Can you send us a DM with your order details through this link http://m.me/shapermint?