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Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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They answered quickly and surprised me with a free item.
ItS not as tight as I wanted it to be. But it works fine for now.
Easy ordering, quick delivery, minimal packaging. Love the fit and feel.
I dont really care for the boy shorts. Overall I really love the feel of the product and will be ordering maybe the panty the next time.
I was seeking an undergarment for a fitted dress I bought and found the camisole that looks like it should be the right fit.
Ordering was easy and I look forward to it's arrival.
Ever since I received this package I have been trying to get in contact with this company so that I can have an exchange and I don't see where this company has contacted me about next time change is always about something else I would like to exchange the order that I got for a bigger size please send me the necessary information so that I can return them and get some new ones thank you
I absolutely love my shapermint. It was well packaged and fit comfortably. I never have to worry about my shaper fitting too tight and constricting my movements. It smoothed out the areas that I have the most problems when wearing clothing that clings to my body. Thank you shapermint, you exceeded my expectations.
I love the feeling and thickness of the material. The leggings did roll down, but I was able to fold them over to help with comfort. The sizing is a bit off, so i would suggest one size up.
I love the way it fit and I will under my garments
Ordering was easy, shipping was fine but they still billed out my trouble area. May try a smaller size next time.
I purchased a bra that fit a bit snug. I will be exchanging it for a different item. Exchanges are free and easy to do. Luckily I kept the original packaging and was able to reseal and apply a printed return label. Returns are easy as well but you do pay a return fee of $6.95.
Ordered online and it was very easy. Received my package within a week and very happy with it.
Poor Quality, Very displeased did not hold me in as you advertised. I will not utilize your service ever again, I still have not received my under garments.
Hi, Viletta. Sorry your order isn't holding you in. Perhaps you just need a different size and we offer free exchanges. Can you message us through Facebook Messenger with your order number so we can help you out? Here's the link http://m.me/shapermint
I bought a Medium/Large first and gave it to my sister. It was too big. So I order a medium it fits okay. They don't hold u in that much but u don't have a lot of bulging.
Fast delivery, perfect fit and great service... the high waisted panty was well made and washed beautifully
This company is awesome. If you're dissatisfied with the fit, compression, look feel, etc. they are there to help you. The Shapermint girls are fantastic. They work with you even if you prefer an exchange or refund. I love this company, they have my vote anytime. I recommended them to all my friends and family! Thanks Shapermint!
I still have not received my garment!
I am unable to rate the item.
Hi, Mary! Sorry you haven't received your order yet. Please send us a message through Facebook Messenger so we can check where it is now. Here's the link http://m.me/shapermint
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
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Hi, Tonja. We can help you exchange your order to a different size for free. Please send us a message through Facebook Messenger so we can do that. Here's the link http://m.me/shapermint