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ShapermintReviews 7,383

3.1

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Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
378
value
365
shipping
388
returns
257
quality
355
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
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Fits nice
May 26, 2020

Only thing I notice is it didn't cover all the way around and didn't go up far enough. The all over fits nice and I love it.

Date of experience: May 26, 2020
Hawaii
1 review
0 helpful votes
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Great Customer Service
May 26, 2020

They answered quickly and surprised me with a free item.

Date of experience: May 26, 2020
Washington
1 review
0 helpful votes
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Shapermint panty
May 26, 2020

ItS not as tight as I wanted it to be. But it works fine for now.

Date of experience: May 26, 2020
California
1 review
0 helpful votes
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Excellent
May 26, 2020

Ordered and received my merchandise in very good time. Tried my shape on right away and was thrilled with results.

Date of experience: May 26, 2020
California
1 review
0 helpful votes
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Shapermint
May 26, 2020

Easy ordering, quick delivery, minimal packaging. Love the fit and feel.

Date of experience: May 26, 2020
Louisiana
1 review
0 helpful votes
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I think I picked the wrong one.
May 26, 2020

I dont really care for the boy shorts. Overall I really love the feel of the product and will be ordering maybe the panty the next time.

Date of experience: May 26, 2020
New York
1 review
0 helpful votes
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Just what I needed
May 26, 2020

I was seeking an undergarment for a fitted dress I bought and found the camisole that looks like it should be the right fit.
Ordering was easy and I look forward to it's arrival.

Date of experience: May 26, 2020
Alabama
1 review
0 helpful votes
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Amazing!
May 26, 2020

I have never worn a more comfortable bra as this one!

Date of experience: May 26, 2020
Maryland
1 review
0 helpful votes
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Exchange
June 12, 2020

Ever since I received this package I have been trying to get in contact with this company so that I can have an exchange and I don't see where this company has contacted me about next time change is always about something else I would like to exchange the order that I got for a bigger size please send me the necessary information so that I can return them and get some new ones thank you

Date of experience: May 26, 2020
Shapermint R. — Shapermint Rep
over a year old

Hi, Tonja. We can help you exchange your order to a different size for free. Please send us a message through Facebook Messenger so we can do that. Here's the link http://m.me/shapermint

Virginia
1 review
0 helpful votes
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Fits Like A Glove
May 26, 2020

I absolutely love my shapermint. It was well packaged and fit comfortably. I never have to worry about my shaper fitting too tight and constricting my movements. It smoothed out the areas that I have the most problems when wearing clothing that clings to my body. Thank you shapermint, you exceeded my expectations.

Date of experience: May 26, 2020
Tennessee
1 review
0 helpful votes
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High-waisted Leggings
May 26, 2020

I love the feeling and thickness of the material. The leggings did roll down, but I was able to fold them over to help with comfort. The sizing is a bit off, so i would suggest one size up.

Date of experience: May 26, 2020
Maryland
1 review
0 helpful votes
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Just like the way they fit
May 26, 2020

I love the way it fit and I will under my garments

Date of experience: May 26, 2020
South Dakota
1 review
0 helpful votes
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Works but bulges at stomach
May 26, 2020

Ordering was easy, shipping was fine but they still billed out my trouble area. May try a smaller size next time.

Date of experience: May 26, 2020
California
1 review
0 helpful votes
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Return and exchanges
May 26, 2020

I purchased a bra that fit a bit snug. I will be exchanging it for a different item. Exchanges are free and easy to do. Luckily I kept the original packaging and was able to reseal and apply a printed return label. Returns are easy as well but you do pay a return fee of $6.95.

Date of experience: May 26, 2020
Illinois
1 review
0 helpful votes
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Fixes my bumps!
May 26, 2020

Ordered online and it was very easy. Received my package within a week and very happy with it.

Date of experience: May 26, 2020
Pennsylvania
1 review
0 helpful votes
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Shapermate
June 12, 2020

Poor Quality, Very displeased did not hold me in as you advertised. I will not utilize your service ever again, I still have not received my under garments.

Date of experience: May 26, 2020
Shapermint R. — Shapermint Rep
over a year old

Hi, Viletta. Sorry your order isn't holding you in. Perhaps you just need a different size and we offer free exchanges. Can you message us through Facebook Messenger with your order number so we can help you out? Here's the link http://m.me/shapermint

Germany
1 review
0 helpful votes
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Okay not perfect
May 26, 2020

I bought a Medium/Large first and gave it to my sister. It was too big. So I order a medium it fits okay. They don't hold u in that much but u don't have a lot of bulging.

Date of experience: May 26, 2020
New Jersey
1 review
0 helpful votes
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Satisfaction
May 26, 2020

Fast delivery, perfect fit and great service... the high waisted panty was well made and washed beautifully

Date of experience: May 26, 2020
New Jersey
2 reviews
0 helpful votes
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Ecstatic
May 26, 2020

This company is awesome. If you're dissatisfied with the fit, compression, look feel, etc. they are there to help you. The Shapermint girls are fantastic. They work with you even if you prefer an exchange or refund. I love this company, they have my vote anytime. I recommended them to all my friends and family! Thanks Shapermint!

Date of experience: May 26, 2020
Pennsylvania
1 review
0 helpful votes
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No garment
May 26, 2020

I still have not received my garment!
I am unable to rate the item.

Date of experience: May 26, 2020
Shapermint R. — Shapermint Rep
over a year old

Hi, Mary! Sorry you haven't received your order yet. Please send us a message through Facebook Messenger so we can check where it is now. Here's the link http://m.me/shapermint

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


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