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Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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Will definitely order from Shapermint again. It fits great I have the shorts and the panty and love them both
I find that hi-waist is not proportionately designed to fit a short torso frame body type. The waistband rolls down. I feel you need to design a garment for shorter waist torsos and fuller thighs so the leg bands are tapered closer to the knee. Comfortable material
I've now ordered 3 items and I can honestly say I love all of them. The price, fit and comfort are amazing.
I tried 2 other times to get what I needed & this was made so easy! Thanks! Third time was the charm. Curves boy cut body suit. Love it! My experience was super.
I love the fit and comfort underneath my dress, it was as if I didn't even have it on.
My shaper fits perfectly and it covers most of what I want hidden.
I had bought a corset to help keep everything in place and I literally couldn't breathe with it on; especially sitting down! I bought a high waist short from Shapermint and it basically does the same thing; but it is so much more comfortable; and I can breathe!
I'm a medium, I am 5'2 and 140. I ordered them mediums and they fit like and XS. I've tried to return these 4 times now and keep getting the run around with the BOT. I'm sick of it. I just want to return this and get my money back. I want to talk to a real person.
I ve Been a customer since 2019. A very satisfied one since i continue to purchase almost in every campaing they have. I highly recommend YOU to try and have your on experience cause YOU wont regret it
The product is excellent the service is great just dont want to keep filling out these surveys, I wouldnt be a returning customer if I wasnt happy.
This product delivers on its promises. I will definitely be recommending shapermint to all my friends. Thank you!
I tried several times to make a return request online following the instructions, but nothing happened at the end. Received no email as confirmation.
I have purchased shapermint leggings, and I am very happy with the fit and price. Ordered two sports bras that did not fit well. Super easy return policy, excellent response time. Will definitely continue to buy Shapermint!
Prompt service, excellent customer service! Will recommend to all my friends!
Does shapermint fit exactly like it was supposed to is slimmed and toned me. Also just like the ad said it doesn't roll and it stays put all day long very comfortable will be buying more.
They fit very well with minimal rolling down... smooth texture of fabric
I love my new shapeware, it doesn't may me feel like I am being chocked or that I will pass out from not being able to breathe. I will be buying more. No more lumps and bulges. I am a big girl and now I feel good in my clothes and I look like I feel!
I had an issue that was my own fault and they fixed it with no cost to me! Great products, and great to their customers
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
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Hi, Joyce! We can check on it for you, and process your replacement. Please send us a message through this link with your order number http://m.me/shapermint.