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Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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I love my shapermint, it fits great, and holds up to its name. It's the best one that I bought so far. I can move and breathe freely while going about my day.
The first experience was great wrong size you shipped out another
The second bra I never received
I've been busy so just noticed it never came after said it was shilled
The product is not nothing like you advertise. Plus I'm still waiting on a refund from May 2nd. Your customer service sucks. I never get a phone call back for you to take care of the situation. Plus your product makes you look pregnant
Fast shipping and a great product. I would definitely recommend this bra to my friends.
Every thing about my order was excellent, my order can faster than I thought it would, fix very good don"t row like other, would order again just because how I feel, perfect service
Website is easy to use and size chart was helpful. I received my order on time in pretty sealed packages! I bought two and decided I wanted to exchange one for a different style. Shapermint let me keep the original pair AND sent me the new pair for only the difference in price with FREE shipping!
Shapermint is my new go to for shape and control wear and I've already told all my friends!
Love all the self love follow up emails!. They are actually more worried about the woman inside than her looks!
Love this shape wear. People are very good when you have questions about an item. I have many pieces.
Easy to view details and sizes. Fast easy pay. Fast delivery of
This is NOT a girdle! The fabric is soft, flexible and allows you to move without restrictions. Yet, it holds all the "extra" into form and restores your confidence about your body. Thank you!
After wearing the bras a few times they do not stay in place in fact they start to roll up and I am constantly pulling them down. I have the correct size so that is not the issue here.
I was told order was delivered. No pkg the next day received notice pkg was sent back to sender. I have yet to receive refund
Hi, Angela! Allow us to check your order, and make it right. Please send us a message through this link with your order number http://m.me/shapermint.
My purchase is fine. The only thing I would appreciate more, is to have a cotton crotch so I don't have to wear underpants.
This is not at all what I expected I heard all these great things on the internet about how great this item was and looking at the videos but its nothing like the advertisements it rolls down and I didn't see a difference when I put it on I'm sorry but not at all what I was hoping for
Hi, Toniya. Sorry, you feel that way. No worries, we're here to help you get the right shapewear. Exchanges are free. Just send us a message through this link http://m.me/shapermint.
The fit the feel the look all amazing I'm 6 ft tall 150 pounds they fit like they were made for me
I have been enjoying the way they fit. I just wish I had the money to buy more.
My Shapermint. No disappointment here. True necessity to my wardrobe. Quality product. I feel compelled to let Shapermint know how blessed I am to have My Shapermint in my life. Prayers answered. Thank you Thank you Thank you Shapermint.
Perfect fit I love it and will perhues more very comfable. They feel great I'm able to move sit perfectly.
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
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We're here to help you with your exchange, Alice. Please send us a message through this link with your order number http://m.me/shapermint.