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Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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When I ordered it took no time to receive in the mail I like that seems other sites are slower than slow!
Incredibly fast shipping! I had to exchange an item. It was a quick and simple process. It only took a couple of days and my new size was already delivered. :) Great prices too!
I have ordered three items from Shapermint. I've been very happy with two of them. One item didn't fit at all and I really didn't like the style of it. I was able to exchange it quickly and efficiently just by calling customer service.
These leggings are awesome! I ordered a med, probably could have used a small, but they are soooo contouring. They hold in all the jiggles and make me look like a svelte body! Plus they are not see through. They sit a little higher, but probably because i upsized. Otherwise, i love them.
It is very comfortable and soft. I love it. I would recommend to my friends.
Real bad. Dosent fit. I even ordered 2 sizes lger so it would fit. I know how whem u order online to expect 2 sizes smaller. I DO NOT DO RETURNS. THERE FOR I LOST MY MONEY. LESSON LEARNED
Top was way to small and bottom didn't hold me in as I expected sorry maybe I expected to much
A different size or style would do the trick, Michele. Our Fit Experts got you covered! DM us your order details via this link: http://m.me/shapermint.
I wear my Shapermint Hi Waist every morning when I take my 2mile walk along the San Diego Bay Front. It feels wonderfully supportive, but not too tight. After my walk, I often forget that I have it on. It has also helped to relieve some of the discomfort I occasionally feel in my hip when I'm walking. I like it so much, this is the second one I've purchased..
This is the most comfortable Bra I have ever owned.
I will be purchasing more when they are available.
They fit nicely I would refer your company, and I would purchase from you again
Very good, great product and sizing is perfect. Recommend your products to my family and friends.
I've worn Shapermint foundations for a while now. I find them comfortable and supportive. Sizing is right and superior "spring" in the lyrics weave. Thank you.
When I tried my purchases on I fell in live&will be ordering many more things from u! LOVE MY UNDER GARMENTS! U guys ROCK! Thank u
It's great and I'm tired of being asked for a review
I love Shapermint shapewear. I love it so much the I ordered two more but different styles. The fit is amazing. Shapermint shapewear does not pinch or bounce up in your back. It contours to fit your body, I feel very confident in my shapewear. I have even worn it all day just to see how it wears and how long. Shapermint shapewear lasted all day and I still felt comfortable in it. Now with the panties I wish it had that nonslip strip in it also. Other than that I love Shapermint shapewear.
I thought there would be snaps or some kids nd of fastener in the crouch area making it easier to go to the bathroom.
You can go with a bodysuit, Diane. We'd love to help you! Can you send us a DM with your order details so we can quickly sort things out? Hope to hear from you soon!
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
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Have them exchanged to a different size, style or brand for free, Susan. DM us your order details via this link: http://m.me/shapermint and we'll take care of it.