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ShapermintReviews 7,383

3.1

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Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
378
value
365
shipping
388
returns
257
quality
355
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Awesome
June 12, 2020

It was simple and easy to process my order. Also very surprise it arrive so fast. I like that product is comfortable. You can wear it under any outfit and no one know, you wearing it.

Date of experience: June 12, 2020
North Dakota
1 review
0 helpful votes
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Satisfied customer
June 12, 2020

When the leggings in my original order had too much compression and I needed to do an exchange Shapermint sent out my new order and told me to keep the original order; no need to return. Super impressed by that "no hassle" approach! Many sizes and styles were out of stock, so that made shopping difficult. They should also mention that ordering by measurements is essential since their sizing is not standard sizing.

Date of experience: June 12, 2020
Georgia
1 review
0 helpful votes
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FANTASTIC CUSTOMER SERVICE
June 12, 2020

I ordered one bra, loved it so ordered a duplicate. Unfortunately it was not the same fit, even though it was supposed to be same size. Customer service gladly sent me a new one and told me to keep the misfit or donate it. All was super easy and fast.

Date of experience: June 12, 2020
Indiana
1 review
0 helpful votes
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No Customer Service Assistance
July 2, 2020

I have tried to reach customer service, with no success. I just want to know if the bras I ordered are suppose to fit the way they fit me. I will be sending them back soon due to no assistance.

Date of experience: June 12, 2020
Shapermint R. — Shapermint Rep
over a year old

Here to help you, Mary! We just need a few details. Can you please send us a DM with your order details? Here's the link: http://m.me/shapermint.

Massachusetts
1 review
0 helpful votes
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Love love love them!
June 12, 2020

I was skeptical as I have purchased products on the internet before that we're not up to description. These shorts met and exceeded expectations! I need more!

Date of experience: June 12, 2020
New York
1 review
0 helpful votes
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Some what satisfied
June 12, 2020

Worn it only 3 times, tore a hole on the back side of my body shaper. But i believe it was from grabbing and pulling it up. Other than that, it really holds me in.

Date of experience: June 12, 2020
Shapermint R. — Shapermint Rep
over a year old

Don't worry, Encarnacion. We'll send you a new one for free! Send us a DM with your order details now! Click here: http://m.me/shapermint to get started.

Virginia
1 review
0 helpful votes
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Smoothie
June 12, 2020

Lukewarm about product. Not much different than over counter products. They are hot wearing for summer. Too hot Probably wear in fall and winter. Sorry I purchased them really. Not like the ads. Feel like rip off.

Date of experience: June 12, 2020
Australia
1 review
0 helpful votes
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Quality product
June 12, 2020

Love the fit and feel of fabric. Well priced quality product

Date of experience: June 12, 2020
Alabama
1 review
0 helpful votes
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IT WORKS
June 12, 2020

Was a little skeptical bout the product but once I received it and wore it. A plus rating. Ordered two more.

Date of experience: June 12, 2020
North Carolina
1 review
0 helpful votes
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It rolls on me
July 12, 2020

The briefs which is the same size as the shorts was to big so I gave them to my mom. The shorts which I love by the way fits great except it rolls. I pull it as far up as I can get it and it rolls down so I want to get me another bra and pull my shorts up and place my bra over it to hold it up.?

Date of experience: June 12, 2020
Virginia
1 review
0 helpful votes
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I wasn't sure how I'd like them or not being new to shaperwear bit they are AWESOME and do just what they say they will! So many more of my old clothes fit again which is awesome after having 2 beautiful kids! Highly recommend!

Date of experience: June 12, 2020
Missouri
1 review
0 helpful votes
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Awesomeness
June 12, 2020

I am super happy with the results. I feel so much better about myself.

Date of experience: June 12, 2020
Massachusetts
1 review
0 helpful votes
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Comfort extraordinaire!
June 12, 2020

Fit is great. Comfortable. Priced right. Very pleased with my order. Will definitely order more to replace underwire bras.

Date of experience: June 12, 2020
Florida
1 review
0 helpful votes
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I have bought 2 different products and both fit great. When i made the orders I did not know my exact size and ordered wrong ones. Even though it was my mistake, they sent me the replacements at no cost foot me. I am waiting to receive one of their leggings. I hope to get same quality product than the previous ones.

Date of experience: June 12, 2020
Washington
1 review
0 helpful votes
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Awesome
June 12, 2020

I love the compression it gives my legs and lifts my very big belly. It helps me move easier. Love love that it does not roll.

Date of experience: June 12, 2020
Germany
1 review
0 helpful votes
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Love it!
June 12, 2020

I really feel great about wearing my leggings.
Makes me feel more confident.

Date of experience: June 12, 2020
Louisiana
1 review
0 helpful votes
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Fits Me Comfortably
June 12, 2020

Purchased a few of the bras, leggings and tank tops to see how they would conform to me and I really like them so far.

Date of experience: June 12, 2020
Georgia
1 review
0 helpful votes
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My favorite Shapemint
June 12, 2020

I just love my shape mint order, Everything thing fits perfect. Glad to have shopped with you. I'm getting ready to order some more items so be on the look out. Smile

Date of experience: June 12, 2020
Massachusetts
1 review
0 helpful votes
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Shaping tank
July 12, 2020

This was so tight I couldn't even get it over my shoulders. I went through the reviews and used the sizing chart to pick my size, (L) and it was more of a small! Unbelievable

Date of experience: June 12, 2020
Delaware
1 review
0 helpful votes
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Great product!
June 12, 2020

Just as advertised, comfortable and stylish! I will definitely buy again!

Date of experience: June 12, 2020

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


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