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Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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It was simple and easy to process my order. Also very surprise it arrive so fast. I like that product is comfortable. You can wear it under any outfit and no one know, you wearing it.
When the leggings in my original order had too much compression and I needed to do an exchange Shapermint sent out my new order and told me to keep the original order; no need to return. Super impressed by that "no hassle" approach! Many sizes and styles were out of stock, so that made shopping difficult. They should also mention that ordering by measurements is essential since their sizing is not standard sizing.
I ordered one bra, loved it so ordered a duplicate. Unfortunately it was not the same fit, even though it was supposed to be same size. Customer service gladly sent me a new one and told me to keep the misfit or donate it. All was super easy and fast.
I have tried to reach customer service, with no success. I just want to know if the bras I ordered are suppose to fit the way they fit me. I will be sending them back soon due to no assistance.
I was skeptical as I have purchased products on the internet before that we're not up to description. These shorts met and exceeded expectations! I need more!
Worn it only 3 times, tore a hole on the back side of my body shaper. But i believe it was from grabbing and pulling it up. Other than that, it really holds me in.
Don't worry, Encarnacion. We'll send you a new one for free! Send us a DM with your order details now! Click here: http://m.me/shapermint to get started.
Lukewarm about product. Not much different than over counter products. They are hot wearing for summer. Too hot Probably wear in fall and winter. Sorry I purchased them really. Not like the ads. Feel like rip off.
Love the fit and feel of fabric. Well priced quality product
The briefs which is the same size as the shorts was to big so I gave them to my mom. The shorts which I love by the way fits great except it rolls. I pull it as far up as I can get it and it rolls down so I want to get me another bra and pull my shorts up and place my bra over it to hold it up.?
I wasn't sure how I'd like them or not being new to shaperwear bit they are AWESOME and do just what they say they will! So many more of my old clothes fit again which is awesome after having 2 beautiful kids! Highly recommend!
I am super happy with the results. I feel so much better about myself.
Fit is great. Comfortable. Priced right. Very pleased with my order. Will definitely order more to replace underwire bras.
I have bought 2 different products and both fit great. When i made the orders I did not know my exact size and ordered wrong ones. Even though it was my mistake, they sent me the replacements at no cost foot me. I am waiting to receive one of their leggings. I hope to get same quality product than the previous ones.
Purchased a few of the bras, leggings and tank tops to see how they would conform to me and I really like them so far.
I just love my shape mint order, Everything thing fits perfect. Glad to have shopped with you. I'm getting ready to order some more items so be on the look out. Smile
This was so tight I couldn't even get it over my shoulders. I went through the reviews and used the sizing chart to pick my size, (L) and it was more of a small! Unbelievable
Just as advertised, comfortable and stylish! I will definitely buy again!
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
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Here to help you, Mary! We just need a few details. Can you please send us a DM with your order details? Here's the link: http://m.me/shapermint.