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Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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My online experience was absolutely amazing. Great communication about my order.
Shapermint are a great product, it was easy to order. They arrived fast. And fit well.
Excellent. The response time and quality of the product, I love it..
I bought my boy's short and it is very small.
I tried for three weeks now to exchange it to 2XL and I haven't received the lable and when I put all my info on the site it says, it can't find my order ID.
I placed an order over a month ago. After around 3 weeks of placing the order, I reached out to inquire about the order, but was informed that it hasn't been filled. Gave it another week and was informed the order wasn't in stock and was given another option. Now, I am at the point where I just want my money back.
Have looked for a comfortable bra for years and finally found. It is great.
I didn't think they would work or fit as advertised boy I was so wrong! I felt great, I wasn't miserable trying to suck in my gut like before. I didn't get over heated! I love this products! I'm not ashamed to tell my friends that I'm wearing one! Thank you so much! And lady's it's a must have!
Very easy to use, no delays, quick purchases, and the best part? Affordable, awesome deals!
Bras fit really well and are so comfy!
I had to exchange one and they were super helpful
Will definitely be buying again!
(I actually made my 2nd order already!)
Everything I purchased was perfect. My clothes never looked so good on me. My clothes fit so nice now.
Being that I have always been a bigger girl, buying leggings has always been stressful and traumatic. Shapermint has the perfect mix of thick quality material with noninvasive sculpting shapewear. These leggings are the best I have ever had, and that's no joke! I feel like I can move around freely without having to worry that something is popping out or see-through.
The most comfortable bra I've ever worn! I feel like I don't even have one on! Just bought another one!
I have gotten 60% off with free shipping emails almost every day now but, when i go to order now it will not take me into the web page.
We'll take care of this for you, Diane. Please send us a PM on this link, we'll send you an invoice: http://m.me/shapermint. Thanks!
The products although ordered in my size were too small, I will have to exchange them for a larger size.
Great material. Slim's figure instantly. Be sure to order a size up to fit you properly. And your curves will look good as you feel.
Excellent loved the items I brought. Delivery was just on time.
What I ordered fits perfectly and i dont go anywhere without it!
Very satisfied package came very fast I gained some weight in my stomach now with shapermint you can't tell when I wear my tops. Will be ordering again.
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
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We are sorry to hear that, Saundra. Our stock also gets affected by our global situation. No worries, we are here to make this right. Please send us a PM with your order number on this link: http://m.me/shapermint. Thanks!