On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Feels good I think I should have got a large instead of an extra large. The large would have made my stomach more flat. The product is great. Thank you
Horrible experience. I have deleted their app. And i wud advise you people do the same. The worst company e er
I was hoping the sides would have been bigger, and it needs adjustable straps, I had to make the straps tighter.
We got you, Kim! We have 60 days free exchange. Send us a PM with your order number on this link: http://m.me/shapermint. Thanks!
Shapermint as a company is GREAT! I love my bra, it fits me like a glove. It washes well and wears amazingly good. My Bali underwear not so much. I would give those 3 stars. The very first time I washed them, NO DRY, they pilled up terribly. They look like cheap undies you get at those bargain places. As far as my Empetura undies I haven't tried those yet. I can't give you my opinion on those till I wear them.
I took a chance on an Instagram ad and was very surprised how awesome this company is! Great customer service and I love the woman empowerment behind the company! Will definitely be a life long customer
I tried on immediately and it never rolled down. Was a little hot because of the weather. Smoothed my dimples out. Easy to use for restroom.
The stretchy bra was soft and fit pretty well. Too bad it rolled up all over. My black one was fine, white one wasn't. Same type?!
I finally found the laundry instructions under the hooks. Hope it fits better after a machine wash, no dry.
This shaper fit a lot better than the previous one I ordered. I had to go a size up and it was perfect!
Very satisfied. Quality product. Affordable. Arrived timely.
At first i order the wrong size but i order the next size and fit perfect... thanks
These products inspire healthy change. I want to eat better, work on my body to see even more results. Thank you Shapermint.
I like the way it feels; the material is so soft, but the band rolls! Every bra I have, the band rolls. I guess it's just the way I'm made. Gonna have to go back to underwire.
2 items fit wonderfully, 1 item did not fit, couldn't even get it past my arms and it's the size I wear and they recommended but Love the Bras
I ordered my Shapermint and prepared myself to be disappointed. In fact, in reality I am very pleased with my purchase. I found it easy to put on and very comfortable. I would recommend it to a friend.
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Don't worry, Shanna. We're here to help you find your best fit. Send us a DM with your order info through this link. http://m.me/shapermint We've got you!