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ShapermintReviews 7,383

3.1

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Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
378
value
365
shipping
388
returns
257
quality
355
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Wisconsin
1 review
0 helpful votes
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Happy
June 20, 2020

Feels good I think I should have got a large instead of an extra large. The large would have made my stomach more flat. The product is great. Thank you

Date of experience: June 20, 2020
Shapermint R. — Shapermint Rep
over a year old

Don't worry, Shanna. We're here to help you find your best fit. Send us a DM with your order info through this link. http://m.me/shapermint We've got you!

Massachusetts
1 review
0 helpful votes
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Company sucks
July 20, 2020

Horrible experience. I have deleted their app. And i wud advise you people do the same. The worst company e er

Date of experience: June 20, 2020
Canada
1 review
0 helpful votes
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Great fit
June 19, 2020

Feel very comfortable and secure. My clothes look much better with a nice touch. L

Date of experience: June 19, 2020
Ohio
1 review
0 helpful votes
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Not what I was expecting
June 19, 2020

I was hoping the sides would have been bigger, and it needs adjustable straps, I had to make the straps tighter.

Date of experience: June 19, 2020
Shapermint R. — Shapermint Rep
over a year old

We got you, Kim! We have 60 days free exchange. Send us a PM with your order number on this link: http://m.me/shapermint. Thanks!

Ohio
2 reviews
0 helpful votes
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Mixed reviews!
June 19, 2020

Shapermint as a company is GREAT! I love my bra, it fits me like a glove. It washes well and wears amazingly good. My Bali underwear not so much. I would give those 3 stars. The very first time I washed them, NO DRY, they pilled up terribly. They look like cheap undies you get at those bargain places. As far as my Empetura undies I haven't tried those yet. I can't give you my opinion on those till I wear them.

Date of experience: June 19, 2020
New Jersey
1 review
0 helpful votes
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Two thumbs up
June 19, 2020

I took a chance on an Instagram ad and was very surprised how awesome this company is! Great customer service and I love the woman empowerment behind the company! Will definitely be a life long customer

Date of experience: June 19, 2020
Georgia
1 review
0 helpful votes
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All that is said.
June 19, 2020

I tried on immediately and it never rolled down. Was a little hot because of the weather. Smoothed my dimples out. Easy to use for restroom.

Date of experience: June 19, 2020
California
1 review
0 helpful votes
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Rollin Stone
June 19, 2020

The stretchy bra was soft and fit pretty well. Too bad it rolled up all over. My black one was fine, white one wasn't. Same type?!

Date of experience: June 19, 2020
Washington
1 review
0 helpful votes
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I like it, but...
June 19, 2020

I finally found the laundry instructions under the hooks. Hope it fits better after a machine wash, no dry.

Date of experience: June 19, 2020
Georgia
1 review
0 helpful votes
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Fit better
June 19, 2020

This shaper fit a lot better than the previous one I ordered. I had to go a size up and it was perfect!

Date of experience: June 19, 2020
California
1 review
0 helpful votes
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5 star
June 19, 2020

Are you light weight Love this product it fits perfect not too snug

Date of experience: June 19, 2020
Kentucky
1 review
0 helpful votes
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Bras
June 19, 2020

Love the comfort/fit. Great product!
Shipping was outstanding. Much quicker than expected with everything else going on in the world today... Thanks!

Date of experience: June 19, 2020
Connecticut
1 review
0 helpful votes
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Excellent product
June 19, 2020

Very satisfied. Quality product. Affordable. Arrived timely.

Date of experience: June 19, 2020
Germany
1 review
0 helpful votes
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Its Greaaaaaat
June 19, 2020

At first i order the wrong size but i order the next size and fit perfect... thanks

Date of experience: June 19, 2020
North Carolina
1 review
0 helpful votes
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Confident builder
June 19, 2020

These products inspire healthy change. I want to eat better, work on my body to see even more results. Thank you Shapermint.

Date of experience: June 19, 2020
New York
1 review
0 helpful votes
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I Love Shapermint!
June 19, 2020

I love my Shapermint! It fits well and gives me curves.

Date of experience: June 19, 2020
Iowa
2 reviews
0 helpful votes
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Soft material
June 19, 2020

I like the way it feels; the material is so soft, but the band rolls! Every bra I have, the band rolls. I guess it's just the way I'm made. Gonna have to go back to underwire.

Date of experience: June 19, 2020
North Carolina
1 review
0 helpful votes
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It's ok
June 19, 2020

Little disappointed in the fit. Top rolls down and does not stay up.

Date of experience: June 19, 2020
Indiana
1 review
0 helpful votes
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Proper Fit
June 19, 2020

2 items fit wonderfully, 1 item did not fit, couldn't even get it past my arms and it's the size I wear and they recommended but Love the Bras

Date of experience: June 19, 2020
Minnesota
1 review
0 helpful votes
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Pleased with my Purchase
June 19, 2020

I ordered my Shapermint and prepared myself to be disappointed. In fact, in reality I am very pleased with my purchase. I found it easy to put on and very comfortable. I would recommend it to a friend.

Date of experience: June 19, 2020

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


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