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ShapermintReviews 7,383

3.1

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Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
378
value
365
shipping
388
returns
257
quality
355
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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Comfort
June 19, 2020

The fit was perfect and so very comfortable, and very quick service!

Date of experience: June 19, 2020
Texas
1 review
0 helpful votes
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Bra
June 19, 2020

Perfect fit and feels like I'm not even wearing a bra

Date of experience: June 19, 2020
Ohio
2 reviews
1 helpful vote
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Dissatisfied Customer
July 19, 2020

Sizes are not true; run small. I have to rearrange the little pad inside the cups each time BEFORE I put on. Material rolls under breasts.

Date of experience: June 19, 2020
California
1 review
0 helpful votes
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Great fit
June 19, 2020

Keeps everything snug and super comfortable to wear all day. Doesn't roll down like others I've tried before

Date of experience: June 19, 2020
New York
1 review
0 helpful votes
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Not really satisfied
June 19, 2020

After awhile it folds up from down.and I pull at every time I walk.

Date of experience: June 19, 2020
Shapermint R. — Shapermint Rep
over a year old

Hi, Olabisi! Sorry, it rolled down. Allow us to help you get the best fit. Send us a PM with your order number on this link: http://m.me/shapermint. Thanks!

Indiana
1 review
0 helpful votes
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Sizer
June 19, 2020

Should have ordered large size, chart used not right for me.

Date of experience: June 19, 2020
Illinois
1 review
0 helpful votes
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Great item and service
June 19, 2020

Great customer service And the bra is so comfortable

Date of experience: June 19, 2020
California
2 reviews
0 helpful votes
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I just love my shapermint
June 18, 2020

I love how they make me look, but more importantly, I love how they make me feel. We all know if we dont FEEL good, it doesn't matter how we look, and I finally found something that does both. YAY!

Date of experience: June 18, 2020
Pennsylvania
2 reviews
0 helpful votes
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First time surprised
June 18, 2020

My first time using anytype of body shaper. AT first the ami was tight, but once on I loved the compression it provided. It supported my lower back and I felt good wearing it all day under regular clothing.

Date of experience: June 18, 2020
Washington
1 review
0 helpful votes
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Confidence
June 18, 2020

Best Underwear I've ever owned! I feel my absolute best in all the items I've purchased!

Date of experience: June 18, 2020
New York
1 review
0 helpful votes
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Easy to order. Excellent description. Good price. It tucks in the rolls with cutting off your ability to breathe.

Date of experience: June 18, 2020
New Mexico
1 review
0 helpful votes
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It fits perfectly.
June 18, 2020

Its Very comfortable and I forgot I had it on. Family and friends said it looked like I lost weight.

Date of experience: June 18, 2020
Delaware
1 review
0 helpful votes
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Great stuff
June 18, 2020

Shipped quick, great product, attractive packaging.

Date of experience: June 18, 2020
California
1 review
0 helpful votes
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My purchase came quickly. The sizes were for me 2 sizes smaller. And Shapermint replaced my exchange quickly.

Date of experience: June 18, 2020
Maryland
1 review
0 helpful votes
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Came right away... feels good on... gives great support..

Date of experience: June 18, 2020
Washington
1 review
3 helpful votes
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Confirmation email missing
June 18, 2020

Overall I am very happy with the customer service via shapermint and shapermint gals. This time I processed another exchange for a bra that wasn't the best fit. Unfortunately I still have not received an email confirmation. So I'm not sure if I should wait and see that the item is shipped or... Really I don't know. What I do know is there is a human on the other side of the electronics and in general I am satisfied with the work that has been done.

Date of experience: June 18, 2020
New York
1 review
0 helpful votes
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Great site
June 18, 2020

They quickly sent my product and never had any issues. Great site

Date of experience: June 18, 2020
Colorado
1 review
0 helpful votes
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Great product
June 18, 2020

Fits so well as you can see the material is made with highest quality

Date of experience: June 18, 2020
Colorado
2 reviews
0 helpful votes
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Great Customer Service
June 18, 2020

After 3 failed orders, quality issues on all 3 items, customer service continued to help.me find a bodysuit that I could wear. I appreciate their continued efforts. If they had my size in stock I would be purchasing more. I am 5'11" and 200 lbs. Recovering from breast cancer reconstruction and the bodysuits are all I can wear comfortably.

Date of experience: June 18, 2020
Germany
1 review
0 helpful votes
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Review was very good and true
June 18, 2020

My experience with ordering was outstanding. Shipping was quick

Date of experience: June 18, 2020

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


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