On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Return was easy and no hassle! Once I received my new item, the fit was perfect! This is the best fitting shapewear I own! The comfort is unbelievable! I can wear it all day and still feel comfortable at the end of the day! I'm completely Satisfied with my items!
The bras are fine. Not as much support as advertised but fine otherwise. The issue is that this is the 3rd or 4th reminder for me to review. I'm just not that into you or your company AND I don't work for you. Stop it.
Light weight, discreet, maximum control. Perfect size, till I lost more weight. Ready to purchase more.
I love my shape product. Very comfortable. Never had a problem. Site always upbeat
I love my Shapermint. It stays in place the whole time I have it on!
Comfort and ease. The look and feel of this item is phenomenal. Would highly recommend to my friends and family members. I have already ordered and received two more of the regular panties. Just love your website, looking for more items to date. Thank you so very much!
I was skeptical but shapermint is currently the best and most comfortable shapewear. You choose your correct size and it's guaranteed not to roll down like many others. I have the high waist Empetua brief in XL and I'm 5'4 212lbs and I love it. Can't wait to try the boy-shorts and tanks!
I am a size 40 D and only wear wireless bras but kept buying ones that just didn't work out. This bra has the perfect coverage, the band is wide enough to be comfortable and doesn't ride up. I love that they come with and extender which made the XL size to fit perfectly. I have washed them in the washing machine and line dried several times and they look new. I will be purchasing more for sure!
I love all the items I have bought, and I bought something for someone else as a gift and they love their item as well. I have never in my 32 years had a bra so comfortable, I have shopped a lot of bras from all over and none have ever been so comfortable that you forget your wearing one
I love these because they are cheaper than spanx, it's so easy to order them and I received them in less than a week.
Finally a company that has the right size. I have bought so many garments from other company that didn't come in the right size. I was giving up, I was not going to order any more. Then I saw your ad and decided to try one more time and to my surprise it fit perfectly. Thank you. I will order again
Fits good, true to size!
That's all. I want to say.
Fits good, true to size!
That's all. I want to say.
I was sceptical... however I love my Shapermint...
I just received do not fit me the way they should because I bought 2XL and the crotch hangs down a lot lower than it should so I can't wear either one of them, I paid $29.98 with tax to have the not fit me. However, that is the reason I rated customer service five stars because I let them know the problem and they gave me a refund and told me I didn't have to send the pants back to keep them which is very nice of them oh, I'll just end up giving them to my little sister or something but it was still a all in all very sweet gesture.
Thank you for sharing your honest feedback, Amanda. No worries for we always reach the brand if there is an issue with their product to best their current items. Should you need anything else, please reach us out thru this link. http://m.me/shapermint
I am very please with first purchase with Shapermint, being very cautious about ordering online but after reading the reviews from other satified customers, it was worth every penny thank you.
Love that it fits me perfectly and love how i feel
Feels good, looks good and comfortable. Stays where you put the garment. Can wear all day with no problems.
The site is very easy to use and the selection is great. There is a style for every one of your "problems" and the ones I've tried are comfortable and easy to wear. I will definitely buy again.
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
We'll take care of this and have it exchanged for free, Renee. Please, PM us through Facebook on this link http://m.me/shapermint.