Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
The straps dig in my shoulders. Otherwise it's very comfortable.
Fast delivery great products I will be ordering again...
Yaaay! Can't wait for you to try more products soon, Elizabeth. Stay awesome!
The easiest web return experience ever! I got the wrong size, and only had to call to get the correct size. Didn't even have to send the wrong size back. I was able to give to someone whom it fit.
Hearing that you had a great experience is the best thing we could hope for, Barbara! A beautiful soul like you is fit to become our next Brand Ambassador. If you’re interested, please sign up here: shpmint.com/ambassador
This is the second time I have purchased bras from ya"ll and am very happy with your product.
Thanks for this lovely feedback, Rose. We'd like to invite you to become one of our Brand Ambassadors and enjoy the perks of being one. If you're interested, head over to this link: https://shapermint.com/pages/ambassador
Had no problem ordering but the very next day I got an email with free shipping and additional 10% off shipping which was not an an option for my order.
I also have not received my purchase as of March 31st! Still waiting...
No worries, Janice. We'll take care of the additional discount. Please send us a DM of your order number and email address on this link. http://m.me/shapermint We'll track your order as well.
Every experience I have with this company has been great! Products are of quality.
Only thing I would like is that if they could fix the tank tops so the bottom won't roll up... kind of bothersome. But other than that I am happy with my products (tank tops).
Our hearts are full of joy after reading this, Ashley! We'd love to have wonderful people like you to be part of our Brand Ambassador Program. Here's the link to check it out: https://shapermint.com/pages/ambassador
I received my order and found it was too small. I contacted the chat and got an agent who was very helpful. She helped me find the best replacement product and put my order in for me.
Oh, wow, thanks for sharing this, Gail! Keep spreading the love by referring your friends. Give your awesome friends 20% off, and you get $20 after their first purchase. Here's how: https://shapermint.com/pages/share2?traffic_source=cs_social.
These tops fit well and stay in place really well. Soft fabric, and gives me a natural and comfortable shape.
I thought it would pull my stomach in but it didn't it was like underwear
Don't worry, Yolanda. Our Fit Experts know what to recommend. Let us help you find a shapewear with higher compression to better smooth you out. DM us with your order details, so we can start a FREE exchange. http://m.me/shapermint
I love the fit and how very comfortable my support leggings and support cami are. The material is strong and durable. Not see through. I love them!
We knew you'd love them, Hanan! We can't wait for you to try more products soon. Stay fab!
I am very impressed with Shapermint's return policy. I ordered an item I didn't care for and had no problem exchanging it for something else.
Thank you, Shapermint.
You're most welcome, Tressie! Your awesome feedback got us sporting big smiles. Keep the spreading the love!
I have been sent a third request for a review and one of them asked for a photo for a discount. This time the request was sent to Emily. I am not Emily and I am sick of getting requests for reviews.
Oh, my. I'm sorry for what happened. Allow us to look into it and have you removed from our mailing list. Can you share your email address on this link? http://m.me/shapermint
The box shorts are a great quality and fit perfect.
Excellent customer service.
Thank You
Placed my order 13th February 2021. Credut card transaction on 14th February. Called, emailed, Messenger, Instagram... asked where my order was. Told ur had been sent priority, it was mislead in transit, that I would receive it on 19th March, etc etc. Eventually after posting my dissatisfaction on Social media, I received my order 3/29. What a frustrating, disappointing experience. Incompetency at its best! You cannot treat customers this way. You have plenty of competition and consumers can spend their money elsewhere.
Oh, no. So sorry you feel that way, Ingrid. Delays occasionally come up, especially with the current global situation that we're experiencing. Please know we and our courier service are doing everything we can to get all your orders to your doorstep as soon as possible. Hope you'd still give us a chance to make it up to you, pretty. We're just a DM away if you need help, through here: http://m.me/shapermint
I love the bras from my first order, very comfy and supportive. The fit is amazing so I ordered more. Unfortunately, shipping is very slow. Probably not the company's fault but due to COVID. I am patiently waiting.
So sorry for the delays, Judy. We know the waiting game is never fun. Allow us to track your order. Send your order details here: http://m.me/shapermint.
So great to have the rasor back instead of regular straps. This bra holds firmly but very comfortably.
Glad to know that you loved the bra, Ann! Share the love to your friends and family. Give them 20% off, and you get $20 after their first purchase. Here's how: https://shapermint.com/pages/share2?traffic_source=cs_social.
Finally got a bra that fits after 5 surgeries for breast cancer!
That was quite the ordeal you went through, Brenda. Hearing that you had a great experience with our bra is the best thing we could hope for. We’d love to invite you to become one of our Brand Ambassador and enjoy the perks of being one. If you're interested, head over to this link: https://shapermint.com/pages/ambassador.
I wish this bra would work for me. Unfortunately I am too large for any bra without dynamic support (compression) which is so uncomfortable. The bra is great when I first put it on. When I walk around I start sagging which only gets worse later in the day. This is the softest bra ever! I so wish it could hold me up!
We are so thrilled that you loved how comfy it feels, Kathy. And sorry if it didn't give enough support that you need. Probably a different style might turn this around. DM us with your order details here: http://m.me/shapermint
Good communication. Great product. Great pricing. Will order again and refer others.
Oh, wow! Music to our ears, Rosie! Love this review. Do you know that you can give your awesome friends 20% off, and you get $20 after their first purchase? Here's how: https://shapermint.com/pages/share2?traffic_source=cs_social.
Excellent fit, very comfortable... no side boob.
I am so happy. I would highly recommend.
Hearing your awesome feedback brings so much joy to our hearts, Elizabeth! Spread the love by referring your friends. Give your awesome friends 20% off, and you get $20 after their first purchase. Here's how: https://shapermint.com/pages/share2?traffic_source=cs_social.
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Oh, no! Though we're happy that you find it comfy, we're also sorry that it didn't fit right on your shoulders, Patti. Let our Fit Experts handle this. They can check the best size and style for you. Exchange is FREE. DM us with your order details here: http://m.me/shapermint