Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Well I'm very happy with my purchase, it was the perfect size & so comfortable love it thank you shapermint
I ordered the wrong size and customer service replied right away and is helping me select the correct size.
We are blushing, Karen! Thanks for sharing your awesome experience. Spread the love and positivity to your friends. Give them 20% off, and you get $20 after their first purchase. Here's how: https://shapermint.com/pages/share2?traffic_source=cs_social.
Was hesitant to purchase a bra online, but due to Covid-19 I was unable to try on bras at any retail store. When I saw your advertisements on Facebook, I was tempted to try your product.
I ordered one bra and was so pleased with the comfort. I ordered two more! Thank you Shapermint!
Hey, Mary! Your awesome feedback got us sporting big smiles. Thanks for sharing. Can't wait for you to try more products soon. Stay fab!
Band is too tight, straps are too loose and can't be adjusted so no sense even using the band extenders
No worries, Susan. We can make this right. Exchanges are FREE. Please share via DM your order details on this link and we'll take care of it. http://m.me/shapermint
First of all, you're using someone else's name in the email, my name is not Keishon. I did a survey with the promise of 20% off only to find I had to upload a photo to get that. Feel deceived, not willing to do that. Your response to that was to focus on the fit which was never the problem. Your bras are great, your customer service not so much.
Uh-oh. So sorry to hear your that, Carrie. Please know that you all matter to us, and we always make sure to provide a world-class customer experience. Allow us to check this, so we can make it up to you. To get started, please send us a DM here: http://m.me/shapermint
Mi experiencia es buena mis caderas son abultadas, el short es corto y se me sube cada rato pero en general son muy buenas y rápida la entrega
Hearing that you had a great experience with our services and products is the best thing we could hope for, Florencia! It means everything to us. Share the love to your family and friend too. Give them 20% off, and you get $20 after their first purchase. Here's how: https://shapermint.com/pages/share2?traffic_source=cs_social.
Very comfortable great fitting!
Soft & smooth without being restrictive.
Love it!
Glad you loved it, Kay! It means everything to us. Keep spreading the love. Give your awesome friends 20% off, and you get $20 after their first purchase. Here's how: https://shapermint.com/pages/share2?traffic_source=cs_social.
My Wife has lost over 5 stone so when she puts on your Shapermint on she looks More Sensational thanks for your help. Keep up the Wonderful work your Team DO
I love the fact that it doesn't roll down or move at all. It stays right in place.
So happy to hear this, Tierney! Knowing that you had an awesome experience is the best thing we could hope for. We'd love to have you as one of our Brand Ambassador. Here’s where you can learn more: shpmint.com/ambassador.
I had my eye on Shapermint for awhile now I love the ads, so I decided to place a order for me and treat my granddaughter, we love the fit, we both said we have to order more, so that will happen soon. Thank you Shapermint
Oh, wow! We’re so glad you and your granddaughter wants to order more, Deborah! It means everything to us. Perfect timing, you can get up to 70% off with our Labor Day Sale! Get your favorite shapewear now before they sell out!
Love everything from this site. Great quality and price.
We love you too, Ssa! We're so excited for you to try more products soon. Stay awesome!
I'm not sure if I got the wrong size or a defective one but it rolls up all the time!. I'm so disappointed!
Oh, dear! Sorry if it didn't work, Bonnie. Don't worry, our FREE exchange got your back. We'll double our effort to find the right size, style and brand for you. DM us together with your order details here: http://m.me/shapermint
When the items finally arrived the quality was not what I expected. The back support bra is not well made and the leg area of the waist trainer were way too tight and did not stretch.
Oh, no. Free your worries now, Felicia, and help has arrived. Let's have them exchanged for FREE to your best fit or style. Please send us a DM with your order info here: http://m.me/shapermint We'll have this checked for you.
I love the expander. It is perfect for us small breasted wide back ladies. The straps do not cut in. I now own 5 bras because of their fitting and comfort.
Hearing your awesome feedback got us sporting big smiles, Kerryn! Will you help us share the love? Refer your friends and family and give them 20% off. You will also get $20 after their first purchase. Here's how: https://shapermint.com/pages/share2?traffic_source=cs_social.
I have sent two responses and asked questions and have had no reply. Will not be ordering again.
Apologies for that, Beth. We know your time is precious, and we'd love to make it up to you. Please DM us with your order details through this link. http://m.me/shapermint
I placed an order on March 23rd and it is now after close of business on March 29th and the order has still not been fulfilled or shipped. Very disappointing as I am excited to get my products.
We're so sorry if you haven't received it yet, Angela. We are experiencing delay with our warehouse and that's why it's taking a while. Rest assured that we are doing our very best to have them delivered to you. Please DM us with your order details, so we can check the latest status. http://m.me/shapermint
Everything that shapemint say is true. I wore a dress for a wedding. I'm a big girl and I absolutely loved how I felt and looked. No bumps or lumps and the garments never moved.
Wow, we were blown away by this feedback, Duffy! Looking forward to some photos! Who knows, you might be featured on our social media pages. Plus, we do have a Brand Ambassador program, if you’re interested head over to this link: shpmint.com/ambassador. Stay fab!
Excellent quality & size chart is accurate. Good support & comfortable!
Awesome feedback, Bonnie! We are all smiling right now! Share the love to your friends too. Give your awesome friends 20% off, and you get $20 after their first purchase. Here's how: https://shapermint.com/pages/share2?traffic_source=cs_social.
The bras are very comfortable and surprisingly supportive! I was nervous to order blindly off the internet. I will order more.
Yaaaay! We can't wait for you to order more soon, Mary-Lou! Refer a friend too! Give your awesome friends 20% off, and you get $20 after their first purchase. Here's how: https://shapermint.com/pages/share2?traffic_source=cs_social.
Ordered my normal size and couldn't begin to fit. So depressing! I will have to loose 30 lb to be able to wear
Oh, no. So sorry you feel that way. Don't worry, Loren. We won't leave you behind on this, and we'll have this fixed real quick. Send us your order info here: http://m.me/shapermint We've got you, gorgeous.
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Your satisfaction means everything to us, Theresa! Thanks for spreading the love. Refer a friend today! Give your awesome friends 20% off, and you get $20 after their first purchase. Here's how: https://shapermint.com/pages/share2?traffic_source=cs_social.