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Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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Although my daughter loved the bras, they are a bit pricey for the amount of work one must do to keep them properly laundered without destroying them.
I thought it looked like it would be a comfortable bra, but when I got it and tried it on it find fit right.No way to adjust the straps so I just returned it. You never really know when you order clothes.
Sorry to hear it turned out that way, Pamela. Should you think we can still be of help, please DM us at http://m.me/shapermint.
Literally in love with this bra. The first wear it was slightly tight but the more you wear it the more it truly forms to your body. It's lightweight but you feel super secure and supported!
Love them very much. My body can breathe. I don't have the need to rip them off within a couple of hours.
Glad that you love how they fit, Rebekka. Don't forget that we’re just a DM away at http://m.me/shapermint should you need any assistance, okay? Stay awesome!
I think shapermint is soft material & very comfortable to wear.
My shapermint experience has been great. I love the way it makes me look in my clothes and it they're very comfortable.
How you look now is already amazing and knowing how shapewear made a lot of an even great difference is much more fulfilling to us, Kim! Thanks for sharing your experience with us. You can surely inspire and empower women out there with your stories. Join our Brand ambassador program! Go to this link to learn more: shpmint.com/ambassador. Stay lovely!
Holds in everything to make you have a smooth look. I am very pleased with this product.
I have not recieved items from this order yet. The previous item and order were very satisfactory.
Here to help, Sharon. Please send us a DM at http://m.me/shapermint, so we can help you check your order.
I have always had a pleasant experience with shaper mint... Customer service is bar none the best one the internet!
I was skeptical to order online not knowing what i was buying, but all reviews were positive on this bra. They offered a 30 money back guarantee and free shipping back if I didn't like it. I'm moving all day in my job and bending and lifting and needed comfort and support. This bra is perfect for me. No poking and great support, I will buy it again when i need another one.
You guys had excellent customer service and they shapers are awesome
I ordered two bras and one had a hole in it beside the seam under the arm. I worry that it will not last very long
Worry not, Carol. We'll have it replaced for free. Can you send us a DM with your order details via this link http://m.me/shapermint, please? Thank you!
I sent back a return and do not know where it is, no tracking info! I placed many orders in recent weeks and the tracking info stinks! Very confusing application!
Hi there, Margarita! Let us see the status of the return that has been made. To start, mind to send us your order details thru this link? Thanks! http://m.me/shapermint
This is by far the most comfortable bra I've ever had and will be ordering more! Made well too!
The only thing is that I would like to have small pockets because after you loose the weight these could be apart of your workout pants ;)
I am aware of Shapermint products as I bought other items in the past, and they are amazing. I was particularly looking forward to the bikini set, bottom part. Could not believe that they would apply same concept to a swimsuit!
It is simply amazing I love it. Haven't been able to find something like it anywhere else in shops or internet
I can sit and get up with ease
No Rolling and I Feel Very Confident
Not Ashame My Rolls Around Middle Areas Are
Controlled. Look Great In My Clothes. Thankd
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
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Thanks for sharing your honest feedback, Ron. Here's a quick guide on how to take care of your Shapewear: https://shapermint.com/blogs/news/shapewear-care-how-to-wash-how-to-wear