On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The products I have purchase are of truth with the quality given. It also helps with support for my back.
Ordered some bras and forgot to put my housenumber in the address... package was lost and they replaced it without me even having to do a postal inquiry.
This company is always on top of there orders no matter what. Customer is always updates with the latest information be order status or tracking information. I will be definitely back!
I couldn't talk to a representative but was able to get email and get a replacement on items that didn't fit. When I got the right size for sports bra and shorts it was perfect!
It's so comfortable and true to size. I liked the first one so much I ordered another the day I got it.
The products are absolutely amazing and their service is high quality and super professional. It's so easy and simple to exchange or return products and they're so accommodating. I love Everything they have and their prices are so affordable
Kind of comfortable I like the fit. I think that I will shop for the bra next and I will also recommend the shapermint boy shorts to friends
I just don't like how they keep contacting me for a rating. Over and over... sheesh
I have wonderful and very satisfied shopping experienced to Shapermint. They always response d my request. They made me happy for my orders. 2x my orders great and perfectly fit what i need. Thanks u for ur. Awesome supports. Shapermint deserve to recommend to all womens needs shaping bras and etc. God bless. Thank u...
I sent detailed info, Including the numbers for the garments. Your response did not address my questions.
It must be the automated messages, Judy. No worries, someone will be with you for sure. If your concern hasn't been resolved yet, you can send us a message through this link
It was hard to get on so I thought there was no way it was going to fit, but I have it another try about a week later and it was still hard af to get on but I figured out it was supposed to be that way to hold in my tummy. Lmao
When I first got the shorts I thought they were way too small I was able to slip them on what is and it's moved out my love handles but not to the extreme where I could not breathe.
The upper back of my high waisted boy shorts keeps rolling down. It won't stick to my skin well and I don't use lotions just to be sure it stays up. Still rolls down
Each time I have contacted your support staff, they have gotten back to me very quickly and have been very helpful. It is a shame that some other companies can't treat their customers the way Shapermint does.
Shorts are very comfortable and excellent customer service!
Hi there, Kaitlin! We're happy that you loved how comfortable your shapewear is. We'd love you to join our Brand Ambassador Program and help us spread the love to inspire and empower other women. Just go to this link to learn more: shpmint.com/ambassador.
Very positive and easy company to work with... nice packaging;;;; loved the stickers
We appreciate your honest feedback, Julie! Don't forget that we’re just a DM away at http://m.me/shapermint should you need assistance again, okay? Stay awesome!
Your product is great, but the amount of emails you send is out of control! Even when I went to once a week, I got multiple emails a week. I went to "sale only" and still got multiple emails per week.
I don't even communicate with my best friend this much! You guys got to chill on the email
Thanks for the shout out, Sara. Can you message us your email address at http://m.me/shapermint, so we can help you be removed from the list?
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you and we highly appreciate your feedback, Mary. Help us spread the love and join our Brand Ambassador Program. Here: shpmint.com/ambassador