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Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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I really love to find a company that supports their customers and offer great products. Shapermint does both! I've had the pleasure of speaking with their customer service, and I have to say how very happy I am with them.
I had ordered and the product didn't quite fit right. Shapermint got ahold of me and asked me the problem, I told them and they sent me the proper size and made sure I was totally happy with my purchase... thanks Shapermint! Love the replacement size!
Excellent service! I am in love with the product. Extremely comfortable. I was in between sizes and decided to size up.
Music to our ears, Angi! You may be interested in helping us spread the love, and be one of the Brand Ambassador. Head over to the page on our website and fill out the form. Here’s the link: shpmint.com/ambassador
I love buying from Shapermint because it's easy and I usually receive my order in 2-3 days. The items are high quality and still appear new even though I wash and wear them daily. Customer service is really awesome as well! The few times I have reached out about a color or size I have received the warmest, most helpful responses. I highly recommend Shapermint.
My experience has been wonderful and beyond what I expected. Very easy to deal with and product is as advertised.
I happen to order the incorrect size which has nothing to do with the company it was my fault.
This is one of the most comfortable body briefs I have ever brought. I am a size 22. I previously ordered a 2X... which was perfect. I inadvertently ordered a 3X this time... 2X is perfect. Will be ordering a few more!
I love this bra! At last no underwire needed for support!
Another plus. Great customer service! Highly recommend!
Always deliver on time. That is why I love shopping with you guys. I love my shape wear.
Thanks for leaving a feedback, Dionne. Don't forget that we’re just a DM away at http://m.me/shapermint should you need assistance, okay? Stay awesome!
Very good I like it, but is too big so I need next twine to get a small size thanks Shapermint.
We appreciate you allowing us to fix this, Zulaiha. Thank you and stay awesome!
Perhaps a different size might work better on you, Tamara. Exchanges are on us. Please message us with the order details thru this link http://m.me/shapermint
When the first product I ordered was not a perfect fit, the customer service representative worked with me and sent me another product that is a better fit without any hassle. I am a very satisfied customer.
From the initial order, to the exchange for a better fit, the customer service was top-notch! I have recommended them to everyone I know.
Had to exchange the bras I ordered due to the fact that although they were incredibly comfortable, they did not have enough support. The on line consultant was a great help, the return process was simple, and the turnaround very quick! I received two new bras in a few days. Again, incredible comfortable. Still not quite as much support I need for the girls but I kept them for when I am home or when I am dressed casually (sweatshirts) and support is not as important. Thank you!
Let us do something about it, Sue. To get you started with our exchange, please send us your details thru this link. Thanks! http://m.me/shapermint
I love these leggings super comfy and makes everything look
Glad you loved it, Kathleena! Is there something we can do to help to change your experience with us? Anyways, you may send your details thru this link. Thanks! http://m.me/shapermint
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate the compliments you send our way, Melissa. Be one of our Brand Ambassador and help us spread the love. Just head over to shpmint.com/ambassador to learn more. Stay awesome!