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Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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Great sizing, comfortable and lightweight. Leggings and bra. Wonderful
I was expecting these bras to be comfortable, but they're better than I imagined. They fit well, and I'm glad I bought two of them.
Thanks for sharing your feedback to us, Kathleen. Be one of the Brand Ambassador, and help us inspire other women too. Just head over to the page on our website and fill out the form. Here’s the link: shpmint.com/ambassador
Stay awesome!
Bras fit great, even reordered. Shaper didn't fit but new one also fits great
I love the True Kind bras. They are comfortable and have great support. Shapermint also has great customer service.
Yay! Music to our ears! You may also be interested in helping us spread the love, and be one of the Brand Ambassador, Marci. Just head over to the page on our website and fill out the form. Here’s the link: shpmint.com/ambassador
Stay awesome!
Ordering from the UK is no issue, I had ordered an incorrect size on a purchase and they made it so easy to resolve. The items I purchased are so comfortable, I would highly recommend Shapewear.
Very happy with item, I will recommend to all women
Prompt delivery, great packaging, easy return/exchange, and super-comfortable bras.
These are better than the old ones I used to get. They stay up where they are supposed to.
Product didn't fit. Instantly sorted me with a different product yet to receive
I bought the wrong size for my sister, and customer service was able to help me get the right size. I was very please how fast it took and what helped was that I didn't have to worry about going to the post office to return the item. They said I can donate it or give it to someone who might fit it.
I bought a total of 3 shapermint and none fit the way they should I even returned one for a bigger size and it still did not fit the way it was suppose to
Hi, Monica. Sorry your order and the replacement didn't fit. Can you send us your order number as well as your measurements through Facebook Messenger so we can check which size or a different brand will work for you? Here's the link http://m.me/shapermint
Disappointed in Shapermint's response to my request for a full refund and not another product to be sent as a peace offering
Sorry about that, Judy. There is indeed a refund fee and the shipping fee you paid for your order won't be refunded since it's now with the courier, not with us. Although if you exchange them, we'll even cover the new shipping fee for the replacement item. Can you message us your order number through Facebook Messenger so we can take a look? Here's the link http://m.me/shapermint
I received 2 identical camis and both were extremely smaller than my size. I ordered what I normally wear and there was a big difference. I also requested assistance with sizing and have never received an email or any type notification for assistance.
Leave it to us, Lisa. We’re here to help you get the right fit. DM us through our Facebook Messenger at http://m.me/shapermint, so we can better assist. Thanks!
I found what I was looking for with no problem. I actually bought a different kind of bra this time! Can't wait for it to get here.
Perfect! We're glad to hear your good news, Elaine. Be one of our Brand Ambassador too. Here's the link to check it out: shpmint.com/ambassador
Stay awesome! ❤️
Most positive... extremely helpful and understanding. Will recommend to friends and family and will be back!
I'm disappointed that even after asking you to stop contacting me so much that you don't follow my wishes. I'm disappointed that your product doesn't fit a short person like me even though it's a nice product. And I'm disappointed that I'm going to have to cancel all communications because enough is enough.
Is that what you wanted to know?
So sorry if it ended this way, Lorraine. But to straighten this out, please send us a chat using this link. Thank you. http://m.me/shapermint
I love my new bra, it is so comfortable! Normally bras hurt by the end of the day, this one is perfect. I will be ordering more.
We love you and your feedback too, Wanda! Be one of our Brand Ambassador and head over to the page on our website to fill out the form. Here's the link: shpmint.com/ambassador
Stay awesome! ❤️
Very good customer service experience, corrected issues with shipping and refunded the extra shipping cost I paid when the package took a month to arrive. Great product.
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your feedback, Joanne. Be one of our Brand Ambassador and help us spread the love too. Just head over to the page on our website and fill out the form. Here's the link: shpmint.com/ambassador
Stay awesome! ❤️