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Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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Love the quality of the products I have ordered from Shapermint. I really appreciate the sale pricing.
I bought 2 long shorts, a pair of leggings and a bra.
D bra is not firm, doesn't help d droopy breasts. The shorts(largest size) could not be worn by me. Too small. The only one I am able to use and enjoy is the leggings! Leggings n d shorts, I ordered same size! So, not satisfied.
No worries, Gladys! You can always count on our 100% Satisfaction Guarantee and to have your bra exchanged for free, just use this link. Thanks! http://m.me/shapermint
Very professional, fast, & friendly service! I called too speak with a representative to handle the matter. It was taking seriously & promptly! The care was immediate not only did they send out my correct size but they continue to work with me until I found one that fit just for me without the extra charge! I would definitely recommend and will most certainly be back to shop with them I love this company. I'm a very satisfied customer
Love the cami it works great! I am telling all my friends to try it. It was so easy to order on their website which is very easy to navigate!
I found that the material was not flexible and the waist did not give enough tightness to make my stomach look flat
We offer exchanges for free in occasions such as this, Sandra. To set you up for an exchange, please send us a chat using this link. Thanks! http://m.me/shapermint
Love the product! The entire process of ordering and receipt of items was flawless. The only negative (and it's not really) are all the countless emails I've received in weeks since. Not needed. I know how to reorder items as needed. But thank you.
So sorry you have to go all through that, Kathryn. Another way to reach us is by sending us a chat using this link. http://m.me/shapermint Just send us a chat if you need anything. Thanks!
I received my two Very Comfortable bras but they had absolutely no support,, I was very pleased when your rep offered to replace them a size bigger and a different style,, I replied to this offer several rl times,,, and ended up getting a final email stating that my case was closed due to ‘no reaponse'
This is not the experience we expected you to have, Francine. Please reach us out through this link so we can turn your experience around. Thanks! http://m.me/shapermint
It does work very well when it comes to hiding the tummy and hiding your muffin top, but sizing is very confusing on them and the leg pieces don't stay down and the top part doesn't really stay up I was just expecting a little bit more from them.
We'll have it exchanged and get the right fit for you, Hollie. Please DM us with your order details, so we can better assist you. Here: http://m.me/shapermint
I love my Shapermint briefs, that's why I ordered 3 more pairs. I ordered the exact same size (M/L) label reflects the identical same size. Can't get the new ones past my knees!. Something very wrong! Can I get them repacked?
We got this, Susan. Remember, exchanges are on us. Please send us a message using this link http://m.me/shapermint with your order details. Thank you!
Haven't received my second purchase yet, but the first was so comfy thought I'd better get a second when a Labor Day sale popped up! First purchase arrived quick and the bra itself is very well made and comfortable.
I love my bra and got it in good time... very comfortable... going to order more
Fabric very soft, I should have ordered a size up, the bad is kinda tight.
The Shapermint bra is the most comfortable bra I have ever worn. The material is soft, the straps stay up on my shoulders( even when I work out), and the bra even comes with a back extender. And the customer service department is excellent. My only recommendation is the company expand the color palette to include pastels.
I love how Shapermint products great fit! The products smooth out any rolls or lumps out, making your outfits looking great on you.
I wasn't expecting a bra from Bali I was a expecting the same bras I first purchased. Bali bra fits tighter and doesn't snug all of my breast so it runs smaller the the first order I made. I also needed to size up the waist trainer which is probably my fault but it did say but was true to size and that wasn't the case. So yeah first order was hit though fell in love with the bra although it did not come in a box like the second order!? Found that weird.
This is not really the kind of experience we want you to have, Lisa. Should there be need for an exchange, please send us a message here http://m.me/shapermint.
I ordered large high waist got them and they were to big, so my daughter -in-law, found how to send back an I received a smaller size. And just like I said "I LOVE THE SHAPE I'M IN."
It was a quick browse through the items I wanted. I selected my bra placed my order and I received my bra in 2 weeks. Pretty easy peezy lemon squeezey. I will be ordering more very soon
I had been very anxious about my creeping waistline, but shaper mint has been excellent for my self image
YASSS! So glad your shapewear made such a difference for you, Nancy! We'd love to hear more of your story and have more women out there be inspired. Be one of our Brand Ambassadors! Just check out this link to learn more: shpmint.com/ambassador.
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Yassss! So happy to hear this, Vicky! You can also help to spread the love. Click here to join our crew and become a brand ambassador, https://shapermint.com/pages/ambassador