On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered 4 bras and was disappointed that they didn't fit well or provide the support I need. I made a comment on Facebook and within minutes I was contacted. I now have 4 replacements that I LOVE! The merchandise is of high quality and well has the service I received.
This bra is very comfortable for the most part. The only issues I have with it are a little bit of itchiness in the back where the hooks are, and the fact that the bottom elastic band rolls up in front.
Went to a wedding, needed a bit of "help" getting into the dress and Shapermint made it happen... very, very comfortably.
Great quality and amazing customer service. I have several items from shapermint and I have nothing but good to say about them
Awww! You're the sweetest, Kelly! We're grateful for customers like you. Thanks for spreading the love! Hey, you should join our Brand Ambassador Program. Just head on to this link if you're interested: shpmint.com/ambassador.
Shapermint is awesome they have everything in my size and I love it
Yay! Thanks for giving us a shoutout, Rosalind! You're awesome and we'd love to have you as our next Brand Ambassador! Interested? Check out this link: shpmint.com/ambassador.
It is very comfortable that you feel like you are not wearing a bra very nice!
Yasss! Hope that we've met that mark, Linda! Thanks for sharing your awesome experience. Let's spread the love together and be one of our Brand Ambassadors! Head over to this link to join us: shpmint.com/ambassador.
It was great I wasn't happy with my order. Didn't fit as snug as I was hoping.
They replaced it with a smaller size no problems.
I in return donated the one that was to big. So everyone wins!
Wonderful! So glad to know that we're able to make things right for you and you get to help us spread the love by donating the other shapewear to charity! Stay awesome, Carol!
Fantastic! We'd love to have you again and we're excited on your next shapewear, Susan! Hey, how about share your awesome experience to everyone else looking for amazing shapewear? Be our next Brand Ambassador! Interested? Check out more info on this link: shpmint.com/ambassador.
It took me several tries to get my Shapewear right, but with amazing customer service, we got the job done! My advice is if you are not sure about a particular product, give it a try. Be patient if you don't get the fit you are hoping for. Shapewear will work with you until you find the right garment. In one case, they told me not to bother returning an item, but suggested I could donate it or gift it. I appreciate their generous philosophy. This experience beats schlepping back and forth in a department store changing room to find the right Shapewear. Direct delivery with boutique quality packaging has changed the way I shop for undergarments. Thank you, Shapewear!
This is truly heartwarming, Lin! We can't thank you enough for spreading the word and love. You're awesome!
It said I ordered white but got beige otherwise I love my medium. The large has a seam I have to get used to
Amazing experience is what we want you to have because you deserve it, Robin! Let's make things right and take care of your FREE exchange. DM us your order details here: http://m.me/shapermint.
Oh yasss! So glad to hear that we've met and satisfied your expectations, Julie! Would you spread the love for us? We want you to be our next brand ambassador! Join us here: shpmint.com/ambassador.
I am pleased with my purchases i just wish I had maybe went up a size in the leggings and the shapermint one piece i had got. But that's my fault, I also unfortunately didn't get the correct bra i had wanted, I needed the bra that made everything nice and smooth, like so there was no back buldge, and under the arm budget. Again that was my fault, I think had I done things better I would be happier, just gives me a reason to shop more.
Fret not, Tina! Our 60-day FREE and no-hassle exchange and return, has you covered! Just DM us with your order details through, http://m.me/shapermint and our Fit Experts will take care of it for you.
I love them but if u had the rubber no slip or roll on the legs too to the shorts won't rise up and roll up the leg they would be perfect
We'll make it perfect for you, Melissa! We offer FREE exchange. Just send us a DM with your order details through, http://m.me/shapermint. We'll wait for you.
These bras are so comfortable! I've been looking for a bra that actually fits! I've been too a few stores lately and let's say there's no one there to help anymore. This was recommended by someone and being me I ordered 2 thinking I'd just send them back! NOPE!
Prompt service- Excellent packaging! Fits perfect-so very comfortable. Most comfortable bra you will ever own- I wear a 40D, cup could be a tad larger- I'm happy
You made our hearts flutter, Sherry! Thanks for such an awesome review. Glad that you loved both the shapewear and our service and everything in between. Hey, wanna be our next Brand Ambassador? You sure are a great bet! Join us here: shpmint.com/ambassador.
Very good fit! Can do a little less with the emails though.
We’re so happy to hear your feedback on your new shapewear, Nataly. Sorry about the emails though, let us help you with it. Please send us a DM here: http://m.me/shapermint
Shapermint bras fit very well and are extremely comfortable. After I tried my first one I immediately ordered a second one since I knew how well they fit! Now the next test is the test of time- how long do they last!
Glad that you loved the fit, Natalie! We'd love to take care of your concern regarding the email that you're receiving though. Just please DM us with your order details via, http://m.me/shapermint, to best assist you.
Customer service is a nightmare. I was on my phone over 30 minutes and they still got the order wrong
Oh no! Allow us to look into this and make things right for you, Valerie. Please send us a DM through, http://m.me/shapermint, and our Fit Experts will be there to help you.
It fits perfectly fine. I had it on all day long and I didn't have any discomfort, because it feels like your on skin.
Awesome! Thanks for sharing your experience, Aida! How about take this farther and help us spread the love? Be our next brand ambassador! Check out this link to learn more: shpmint.com/ambassador.
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We'd love to make things right and give you the 5-star experience that you deserve, Marie. Please DM us with your order details through, http://m.me/shapermint, and our Fit Experts will take care of a FREE and no-hassle exchange for you.