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ShapermintReviews 7,383

3.1

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Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
378
value
365
shipping
388
returns
257
quality
355
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Would recommend the bra very comfortable, holds well and looks great. Any size is great and will continue buying from Shapermint.

Date of experience: September 22, 2020
Shapermint R. — Shapermint Rep
over a year old

We’re so happy to hear your feedback on your new bra, Irene! You can also help to spread the love. Click here to join our crew and become a brand ambassador, https://shapermint.com/pages/ambassador

Idaho
1 review
0 helpful votes
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Customer service
September 22, 2020

The original bras I ordered were way too small. Your customer service people sent me another size at no extra charge, nor did I have to return the ones that didn't work for me.

Date of experience: September 22, 2020
Shapermint R. — Shapermint Rep
over a year old

Happy to be of service, Karen! Thank you for leaving a sweet feedback. Stay awesome!

Florida
1 review
0 helpful votes
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I think I may need a smaller size.
September 22, 2020

It does stay up without rolling but it doesn't hold anything in nor smooth sny of the buldges

Date of experience: September 22, 2020
Shapermint R. — Shapermint Rep
over a year old

We can have it exchanged to something that offers a much better control, Stacey. To get us started, please reach us out using this link. Thanks! http://m.me/shapermint

Texas
1 review
0 helpful votes
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Perfect! Until..
September 22, 2020

I purchased a new shapewear for my mom. It was her size but as soon as she put it on, it started to rip on the side located on the thigh. Other than that, my mom loves it!

Date of experience: September 22, 2020
Shapermint R. — Shapermint Rep
over a year old

Let us go and take care of this, Tatiana for that shouldn't happen. To get us started, please reach us out using this link. Thanks! http://m.me/shapermint

Texas
1 review
0 helpful votes
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Better than Soanx
September 22, 2020

I live my new shapewear. They're better than Spanx and at a fraction of the cost. I'll be purchasing more items soon.

Date of experience: September 22, 2020
Shapermint R. — Shapermint Rep
over a year old

WOW! Music to our ears, Taryn! Ever thought of becoming our Brand Ambassador? You’d be a great bet for sure! If you’re interested, go to this link: shpmint.com/ambassador Stay beautiful!

New Jersey
1 review
0 helpful votes
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Not as advertised
September 22, 2020

The bras are not as advertised nor true to size. They are a step up from an uncomfortable sports bra. I would have said dissatisfied if not for customer service getting back to me with an offer to replace the ill-fitting bra at no charge. Even at that, I don't think I will be purchasing in the future

Date of experience: September 22, 2020
Shapermint R. — Shapermint Rep
over a year old

We can still turn your experience around, Debra. Please reach us out using this link and we have fit expert there to help you out. http://m.me/shapermint

Canada
1 review
0 helpful votes
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Five stAr
September 22, 2020

Everything I ordered came and on a timely basis
The fabrics so soft and comfortable
I will definitely be reordering
Love when the product is as described online

Date of experience: September 22, 2020
Shapermint R. — Shapermint Rep
over a year old

Preach! Thank you for this awesome feedback, Tamalya! Can you help us spread the love? Click here to join our crew and become a brand ambassador, https://shapermint.com/pages/ambassador

New York
1 review
0 helpful votes
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Excellent garment
September 22, 2020

After seeing many wonderful reviews on line for this shape wear, I decided I needed to give it a try. Very satisfied customer with the wireless bra. Comfortable. Washes well. No more uncomfortable wires.

Date of experience: September 22, 2020
Canada
1 review
0 helpful votes
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Rolling up
September 22, 2020

I was extremely satisfied with the black bra I received but the white one is not comfortable as it rolls up underneath so I am constantly adjusting

Date of experience: September 22, 2020
Shapermint R. — Shapermint Rep
over a year old

Our 100% Fit Guarantee got you covered, Cecilia. Reach us out using this link and let our Fit Experts assist you in getting an exchange for free. http://m.me/shapermint

Missouri
1 review
0 helpful votes
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High waist short
September 22, 2020

Shorts fit nicely and stay in place well, but don't hold in my stomach as much as I was hoping.

Date of experience: September 22, 2020
Shapermint R. — Shapermint Rep
over a year old

We can help you have it replaced to something that can live up to your expectations, Angela. To get us started, please send us a chat using this link. http://m.me/shapermint

GB
1 review
0 helpful votes
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Excellent products
September 22, 2020

I have used many sites but Shapermint seem to be the only one true to their advertising. I ordered bras from this company and they are excellent. I would definitely use them again.

Date of experience: September 22, 2020
Shapermint R. — Shapermint Rep
over a year old

So happy to hear this, Michelle! Thank you! Hey, you can also join our Brand Ambassador Program. Join and know more about it through this link: https://shapermint.com/pages/ambassador

Australia
1 review
0 helpful votes
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Fantastic service
September 22, 2020

I ordered the medium singlets but found them just a little too tight. I went online To return and replace, and not only got the larger size with delivery free but was given the medium ones to give to a charity. Brilliant service and I can't wait to receive my large ones.

Date of experience: September 22, 2020
Shapermint R. — Shapermint Rep
over a year old

You rock, Jaqui! Thank you for giving us a chance and for your sweet feedback. Stay fabulous!

California
1 review
0 helpful votes
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Excellent
September 22, 2020

I bought one and loved it so much that I bought 2 more. Never thought I'd find a bra this comfortable.

Date of experience: September 22, 2020
Shapermint R. — Shapermint Rep
over a year old

Thanks for sharing your experience, Cheryl! We are so thrilled that you loved how comfy it feels. Be one of our brand ambassadors. Here’s the link to learn more: shpmint.com/ambassador

Texas
1 review
0 helpful votes
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Great Garb
September 21, 2020

I love the support and comfort. These garments do not make you feel constricted or pinched. They stay in place. No rolling

Date of experience: September 21, 2020
Shapermint R. — Shapermint Rep
over a year old

Awesome feedback, Mary. We stand behind our promise to give you 100% fit guarantee. Spread the love! You can also be our next Brand Ambassador? Check this link: shpmint.com/ambassador

Canada
1 review
0 helpful votes
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Excellent customer support
September 21, 2020

I had bought a true Truekind comfort daily bra and unfortunately it was a little small. I started an exchange order which was promptly filled and shipped out to me. They 100% covered their fit guarantee at no extra cost to me. I am happy with the quality and the comfort of the bra and would definitely recommend them.

Date of experience: September 21, 2020
Shapermint R. — Shapermint Rep
over a year old

Our hearts melt with your wonderful experience, Teresa. Keep spreading the love!

Florida
1 review
0 helpful votes
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Best Customer Servicr EVER!
September 21, 2020

I needed to exchange my purchases for size and color and it was handled lickity-split. Cant say enough good things about Shapermint. Excellent products and customer service.

Date of experience: September 21, 2020
Shapermint R. — Shapermint Rep
over a year old

That is part of our core, Christine. If great customer service is the blood, then excellent quality is the heart that pumps it. Let this be heard! Become our brand ambassador by clicking on this link. https://shapermint.com/pages/ambassador

California
1 review
0 helpful votes
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New diet?
September 21, 2020

I have purchased two items so far and I am really pleased with the comfort and overall benefits.

Date of experience: September 21, 2020
Shapermint R. — Shapermint Rep
over a year old

Glad to hear you are pleased with your shapewear, Virginia. You can also be a great fit to become our next Brand Ambassador. Click this link to learn more: shpmint.com/ambassador

California
1 review
0 helpful votes
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Not happy this time
September 22, 2020

My first order was perfect, ordered 3x and got that. On 2nd order I ordered 3x and received 1x with an extension,, not happy. It's not easy to find the perfect bra and I thought I found that perfect so I was very disappointed.

Date of experience: September 21, 2020
Shapermint R. — Shapermint Rep
over a year old

Oh no! Allow us to make it right for you, Sharon. Our fit experts will be there to help you out. Simply send us your order details via this link: http://m.me/shapermint.

California
1 review
0 helpful votes
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Perfect
September 21, 2020

Thank you for providing me with a comfortable, lightweight and very supportive bra!

Date of experience: September 21, 2020
Shapermint R. — Shapermint Rep
over a year old

You're welcome, Gloria. We stand behind the quality of the shapewear we carry from our very best brands and wants to make sure we meet your expectations. You can also be a great fit to become our next Brand Ambassador. If you’re interested, please sign up here: shpmint.com/ambassador

Arizona
1 review
0 helpful votes
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Nice fit
September 21, 2020

I needed some shape wear to cover some belly rolls and this worked. I don't really like shape wear as I dislike any pressure on my upper or lower stomach. This product smoothed it out and no pressure whatsoever. I recommend it. Thank you!

Date of experience: September 21, 2020
Shapermint R. — Shapermint Rep
over a year old

We're so glad it works perfectly on you, Karen! You can also be one of Brand Ambassadors and spread some love! Click this link to learn more: shpmint.com/ambassador

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


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